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How do I successfully monitor my services end-to-end with OpsMgr 2012
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“How do I successfully monitor my services end-to-end with OpsMgr 2012”
Walter Eikenboom Principal consultant INOVATIV
AGENDA
Requirements
What is a LOB application
Selecting your business apps (IT Business alignment)
Gathering information
Prerequisites
IT Maturity
Operational processes (PPT)
Collecting technical information
Design for monitoring
Components
Relations
Events and trigger
Build
Component monitoring
Distributed applications
End user experience
What is a LOB application
LOB application
Components
Windows OS
Forefront TMG
Processing services
Virtual machines
SQL server
Azure database
IIS
VMM
Component relations
Perspective
Stock trader LOB
Selecting your business apps
All Applications in the IT service catalog!
Why:
A LOB application in the service map is mapped to:
Business processes
Business functions
Business capabilities
And that’s why they provide value to your business!
The Business/IT Alignment focuses on the following processes:
Define an IT service strategy
Identify and map services
Identify IT service demand and manage business requests
Develop and evaluate the IT service portfolio
Manage service levels
App Controller
App Controller • Self-service Application Management
Across Private and Public Clouds • Easy Deployment and Operations for
Your Application Services Through a Highly Intuitive Service-centric Interface
• Visibility and Control with Unified Console Across Private and Public Cloud Resources and Applications
Gathering information
Gathering information
Description
Business service (LOB) application name Stock Trader
Functional description
Web based stock trading and processing application for end
internal and external users
Business owner Dieter Wijckmans
Business s service CI CI0012345
Number of users/ Number of Affected users 275 internal/ 450 external
New or existing services Existing sinds June 2010
Service owner Oskar Landman
Technical owner Walter Eikenboom
Priority High
Availability Business hours
Alert notification 24x7
Available in OTA OA
SLA 99,0%
Policy considerations SOX, SAS 70
AGENDA
Requirements
What is a LOB application
Selecting your business apps (IT Business alignment)
Gathering information
Prerequisites
IT Maturity
OpsMgr 2012
Monitoring ambition
Collecting technical information
Design for monitoring
Components
Relations
Events and trigger
Build
Component monitoring
Distributed applications
End user experience
IT Maturity
Monitoring level ready for LOB monitoring
People Process Technology
OpsMgr 2012
Monitoring ambition
Infrastructure Monitoring (OS, SQL, IIS)
Application Monitoring (.NET, J2E)
End User Experience (Synthetic Transactions)
Infrastructure Monitoring (Fabric)
Co
nsi
sten
t U
X
(Co
nso
le, W
eb, S
har
ePo
int)
Extending the platform
Vicinity dashboard
AGENDA
Requirements
What is a LOB application
Selecting your business apps (IT Business alignment)
Gathering information
Prerequisites
IT Maturity
OpsMgr 2012
Monitoring ambition
Collecting technical information
Design for monitoring
Events and trigger
Components
Relations
Events and trigger
Build
Component monitoring
Distributed applications
End user experience
Monitoring components
Define Component
Identify events
rules
Performance counters
Triggers
Response times
Define monitoring requirements based on SLA, OLA and UC
Database SQL 2008 DB 001
SQL cluster Instance A
TMG Array b web publishing
IIS on Stocktraderweb
Service BSL on StocktraderBSL Processing service
Demo
Prerequisites
Define Component relations
Identify application discovery items
Define Groups
Security
Overrides
Views
Targets
Reports
Define monitoring requirements based on SLA, OLA and UC
Stocktraderweb <-> Database X, Y and AAB
StocktraderSQL <-> Azure DB
StocktraderSQL <-> Stocktraderweb IIS
.
SLA and OLA: how do they relate
Business users
Service
Level
Agreement (SLA)
Desktop Service Manager
Operating
Level
Agreement (OLA)
Network team Active Directory team Security team
Network Hardware Vendor
Woodgrove
Underpinning
Contract (UC)
En
d to
en
d D
eskto
p S
erv
ice
Service level agreement (SLA). A written agreement documenting required levels of service. The SLA is agreed upon by the service provider and the consumer, or by the service provider and a partner provider. SLAs should list the metrics and measures that define success for both the service provider and the consumer. Operating level agreement (OLA). An agreement between one or more internal teams that supports the requirements set forth in the SLAs. Underpinning contract (UC). A legally binding contract in place of or in addition to an SLA. This type of contract is with a partner service provider responsible for building service deliverables for the SLA.
MOF 4.0
MOF 4: Operate phase
After an IT service has been successfully deployed, ensuring that it operates to meet business needs and expectations becomes the top priority. This is the focus of the Operate Phase, which depends on four primary endeavors: • Effective ongoing management of the service • Proactive and ongoing monitoring of its health • Effective and readily available help to assist with use of the service • Restoration of a service to health when things go wrong
The Operate Phase of the IT service lifecycle represents the culmination of the two phases that precede it. The Operate Phase focuses on what to do after the services are in place.
Service monitoring and control
Goals of Service Monitoring and Control Service Monitoring and Control (SMC) is the real-time observation of and alerting about health conditions (characteristics that indicate success or failure) in an IT environment. It helps to ensure that deployed services are operated, maintained, and supported in line with the service level agreement (SLA) targets agreed to between the business and IT.
• Establishing a service monitoring function. • Understanding the nature of new and existing IT
services. • Understanding the requirements for successful
service monitoring tools. • Ensuring that all relevant information from service
monitoring is acted upon by the appropriate people. • Generating all the information required by other
SMFs. • Improving the quality of service information.
The components required to successfully implement Monitoring and Control are:
DEMO
Thanks!
Bio: Walter Eikenboom As a principal consultant Walter is specialized in infrastructure optimization where automation and simplifying operations is one of his key strengths by overviewing people, process and technology to manage the most complex infrastructures. Innovation and pre-sales consultant on Microsoft System Center, private Cloud en workspace optimization with a vision in designs. Walter provides workshops and presentations on proactive and automating infrastructure management, moving to a new platform or solution. Walter loves to talk with customers on how the world is changing and how IT should adapt to stay aligned with your business. Follow me on Twitter @wwwally or contact me [email protected] to stay in touch.