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SharePoint was created for the purpose of collaboration. The root of collaboration suggests the need for more than one person to not only participate but to work together. There are a lot of positive and negative stigmata that revolve around the social aspect of business. This session is to try and debunk some of the myths and bring to light the real issues and benefits.
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Earley & Associates, Inc. | Classification: PUBLIC USE
Copyright © 2014 Earley & Associates, Inc. All Rights Reserved.www.earley.com
No Social? No Business!
David J Pileggi Jr.
NEW JERSEY SHAREPOINT USER GROUP
• Different SharePoint discussions each
month on various topics. Announced on
meetup.com
• Meets 4th Tuesday of every month
• 6pm – 8pm
• Microsoft Office (MetroPark)
• 101 Wood Ave, Iselin, NJ 08830
• http://www.njspug.com
THANK YOU EVENT SPONSORS
• Diamond & Platinum sponsors
have tables here in the Fireside
Lounge
• Please visit them and inquire
about their products & services
• Also to be eligible for prizes
make sure to get your bingo card
stamped
5
Copyright © 2014 Earley & Associates, Inc. www.earley.com
The Real Introduction
• Computer Science degree from University of Central Florida
• Professionally working in the IT industry for 11 years
• Working specifically with SharePoint for last 9 years
• Taught several SharePoint 101 classes
• Designed SharePoint solutions more than 40 Companies Ranging
from Regional to Fortune 100
• Member of New England SharePoint Users Group
• Avid Alpha/Beta tester SharePoint and otherwise
6
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Setting Expectations
1. To build a solid case as to why social is necessary in
your company
2. Understanding the value social has to the welfare and
health of your company
We will not cover:
How to set up User Profile
Synchronization service
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Agenda
• Society (past and present)
• Social Game Changers
• Society Painful Disconnects
• Business (past and present)
• Business Painful Disconnects
• Society Blended with Business
(or Clashes)
• SharePoint: The Perfect Mirror
• SharePoint Social Offerings
That Work
• Conclusion: Social Business
8
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Societies Social Past
• Family Events
Weddings
Funerals
• Sporting Events
Olympics
Coliseum
Circus Maximus
• Political Meetings
• Religious Gatherings
• Festivals
• Entertainment Plays
Music
Theater
• Barn Raising
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Social Game Changers
• Roads
• Ship Building
• Postal Service / Shipping
• Railroads
• Telegraph
• Cars
• Telephones
• Airplanes
• Radio
• Television
• Computers
• Internet
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Societies Social Present
• Land line phones
• Cell Phones
• Web Sites
• Chat / Instant Messaging
• Video Conferencing
• Sporting Events
• Music / Theater
• Religious Gatherings
• Business Conferences
• Gaming
• Rallies / Protests
• Family Events
• Political Meetings
• Festivals
• Theme Parks
11
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Societies Painful Disconnects
• Anonymity
• Texting
Can U Spell?
Just look up and use your
vocal cords
• Rage
• Cyber Stalking
• Promotes the Medical
Condition: Reclusive
Behavior
Warning: these disconnects
can enter into your business
with or without the social
aspect of SharePoint or any
other social system
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Business Past
• Trade / Barter
• Family Owned / Operated
• Local with exception only
to merchants /
entertainers
• Centralized in the town
square or market place
• Conducted in Person
13
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Business Game Changers
• Roads
• The wheel
• Electricity
• Machines
• Factories
• Refrigeration
• Railroads
• Airplanes
• Ships
• Unions
• Mail / Shipping
• Automation
• Computers
• Credit
• Stocks
• Telephone
• Advertisement
• Internet
• Government Regulation
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Business Present
• Global
• Decentralized
• Electronic / No Walls
• Corporations
• Chain Businesses
• Trade /Barter
• Family Owned
• Local Business
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Business Painful Disconnects
• Information Overload
• Wear Multiple Hats
Do more for same or
less
• Logistics Nightmare
• Customer Service
• Soul of Business was
sold
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Society Blended with Business
• The Good
Live Aid / Farm Aid
BP Oil Spill Clean Up
Hurricane Relief
Toys for Tots
Legitimate Charities
Revolution in Egypt
• The Bad
Wiki Leaks
Phisher Email
Malware / Viruses
Firing over Facebook
Underhanded
Charities
17
Copyright © 2014 Earley & Associates, Inc. www.earley.com
SharePoint: The Perfect Mirror
• Background
Business problems from business to business are not all that
unique
Business can view themselves through rose colored glasses
Three examples of social / business reflections
AD (Active Directory) Mirror
Communication Miracle
Is that OUR business process?
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Welcome to the Funhouse
• Funhouse Mirrors reflect
quite differently from
reality
• Curves in the mirror
Ideally placed curves to
enhance/flatter
Time can distort your
companies reflection
Lack of perspective
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
AD Mirror
• What does this have to do with social?
• Do you want to know how good your AD is?
Just turn on User Profile Synchronization Service
• Social is who you are tied to, all social solutions, public
and business related are completely based off of that
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Communication Miracle
• We want better communication with _______
• Many companies in the same or following breath state they do not
want social solutions in their business environment
• SharePoint or any other social technology will fix the need for better
communication
• Expect to work hard to get the results you are looking for
21
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Is That OUR Business Process?
• Unless a business process is completely automated or manned by
a single individual it is a social process
• Most companies processes grow organically as they grow
Social impact is almost never considered
Disconnects become the norm
SharePoint can fix everything!?
22
Copyright © 2014 Earley & Associates, Inc. www.earley.com
SharePoint Social Offerings
• Communities
• Profiles / My Sites
• Following / Tags and Notes
• People Search
• Yammer
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Communities
• Microblog
• @ and # Targeting
• Categories
• Build in Game-ification
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Profiles / My Sites
• Yet another profile?
• What can you do?
• You are working with your co-workers for a major
amount of your time a year
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
People Search
• Reliant on Profiles
GI/GO
• Looking for a skill? Search for it!
• Author: your best friend
• Its all about the Vanity Plate
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Yammer
• Fluid collaboration
• Loosely governed
• Informal collaboration
• The future of SharePoint social
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Conclusion: Social Business
• Communication issues will continue to plague
businesses until they understand what social means to
them
• Getting past the social four letter word will only be the
first step
Find the correct balance between loosening absolute control to
achieve the communications you are looking for
Training will be required in most cases
• Turning on SharePoint Social will NOT kill productivity in
your company
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
What we do – Help organizations make information more findable, valuable and
usable through taxonomy, metadata, information architecture
Earley & Associates Overview
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Copyright © 2014 Earley & Associates, Inc. www.earley.com
Events and Communities
• Taxonomy CoP – http://bit.ly/Taxonomy-CoP
• IA Experts - http://bit.ly/IA-Experts
Linked In
• SharePoint IA Group: http://tech.groups.yahoo.com/group/SharePointIACoP/
• Taxonomy Group: http://finance.groups.yahoo.com/group/TaxoCoP
• Search Group: http://tech.groups.yahoo.com/group/SearchCoP
Yahoo
31Copyright © 2014 Earley & Associates, Inc. All Rights Reserved.
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Find more on our website:
www.earley.com/knowledge
Want more on
taxonomy &
information
architecture?
32
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Upcoming E&A Webinars
Topic Date
Lost and Found Through Trial and
Error - Search Lessons Learned
09/24/14
1:00 to 2:00pm ET
Six Critical Success Factors for
Managing Your SharePoint ECM
Program
09/25/14
1:00 to 2:00pm ET
Check out our website for registration:
http://www.earley.com/training-webinars
33
Copyright © 2014 Earley & Associates, Inc. www.earley.com
Final notes and resources
34Copyright © 2014 Earley & Associates, Inc. All Rights Reserved.
34
Contact:David J Pileggi Jr.
Senior Consultant
www.earley.com
• Customer Service Systems
• Product Information Management
• Knowledge Management Portals
• Master Product Taxonomy
• Omnichannel Information Integration
• Digital Asset Management
Enterprise Taxonomy
and Information
Architecture for:
@DavidPileggi
Thank you !