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What we’re going to cover ….
Intros and IcebreakerOpen Kimono: The Collaborative ProcessThe Networked Nonprofit Defined
A couple of themes from the book ….• A Social Culture• Transparency• Simplicity
Reflection
Allison H. Fine
Beth Kanter
Let’s Get Social!
Quick Poll: Social Media Use; WhoHashtag: networkednpWiki: http: //networkednonprofit.wikispaces.comBook on Amazon: http://bit.ly/networkednp
Kimono Shot
Open the Kimono
Our writing processes are very different
Our brains work very differently …
Our writing tone and style are very different …
There was one thing that we both had in
common that powered our collaborative process …
What is the Networked Nonprofit?
The Networked Nonprofit
BE DO
Understand Networks Work with Crowds
Create Social Culture Learning Loops
Listen, Engage, and Build Relationships
Friending to Funding
Trust Through Transparency Governing through Networks
Simplicity
Photo by Franie
Share Pairs
What is something you heard that resonated?What is something new or thought about before?
Three Themes from the Networked Nonprofit
• Social Culture• Transparency• Simplicity
Red Cross: Creating A Social Culture
Listening Drove Adoption
Social Media Policy Panel: Sat. 10:30 AM - International Ballroom F
More Evidence of a Social Culture
Defining A Social Culture
Uses social media to engage people inside/outside to improve programs, services, or reach communications goals
Source: David Armano The Micro-Sociology of Networks
It looks less like this …..
With apologies to David Armano for hacking his visual! Source: The Micro-Sociology of Networks
And more like this ….
Photo: ableman
Overcoming the fear and opening up is the first step
Loss of control over their branding and marketing messages Dealing with negative comments Addressing personality versus organizational voice (trusting employees)
Make mistakes
Make senior staff too accessible
Perception of wasted of time and resources
Suffering from information overload already, this will cause more
Make Learning in Public Less Stressful: Worst Case Scenarios & Contingency Plans
Reflection
Making a strong business case
Leaders Experience Personal Use
Codifying A Social Culture: Policy• Encouragement and support
• Why policy is needed• Cases when it will be used,
distributed• Oversight, notifications, and
legal implications
• Guidelines• Identity and transparency• Responsibility• Confidentiality • Judgment and common
sense
• Best practices• Tone• Expertise• Respect• Quality
• Additional resources• Training• Press referrals• Escalation
• Policy examples available at wiki.altimetergroup.com
Source: Charlene Li, Altimeter Group
Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”
Testing the policies: Refining, Educating
Operational guidelines need to be specific and include examples
Don’t moon anyone with a camera, unless you hide your face ….
Reflection:How social is your organization’s culture?
Somewhere in between?
VER
YN
OT
AT A
LL
Transparency
Three Types of Organizations
FortressTransactionalTransparent
Porifera
Simplicity
Focus on what you do best, network the rest
You have too much to do because you do too much
Share Pair:
What could you do less of? How can you leverage your network ?
ReflectionOne Small Step: Free Book
@afine @kanterWiki: http: //networkednonprofit.wikispaces.comBook on Amazon: http://bit.ly/networkednp