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What is malware

Malicious + software

Software that is designed to do bad things

Includes: Viruses, Worms, Bots, Zombies, Trojan Horses, Rootkits, Spyware, Keyloggers, Scareware, Ransomware and more!

Viruses and Worms: the Contagious Threat

Spread without users knowledge

Infected DVD/CDs, thumbdrives, etc.

Spread by running a program

Designed to do damage!

Can be proactively stopped with good antivirus software

Bots and Zombies: the Captive Threat

Infected by running a program

Bots make PCs deliver illegal data

Zombies create DDoS attackers

Designed to do no harm to host

Detection only after user notices problem

Trojan Horses and Rootkits: the Masked Threat

Designed to be hidden while attacking

Trojan Horses bring in bad malware

Rootkits is a masking technique that prevents detection and removal

Designed to trick you into a purchase

Detection only by frequent scanning

Spyware and Keyloggers: the Financial Threat

Designed to steal IDs and passwords

Spyware tracks visits and actioins. Might tie into webcam

Keyloggers will copy keystrokes to steal passwords or account numbers

Designed to steal your identity

Detection after data has been stolen

Scareware and Ransomware: the Existential Threat

Designed to extort money with threat of destruction of data

Scareware=threat. Ransomware’s=real.

Triggered by running a program when opening a email attachment

Quick action can mitigate damage.

Might have to pay ransom of ~$400!

Self-help limitations

Steps assume light infection of nuisance malware.

Go to a professional if any of the following:Scareware or Ransomeware

Conduit malware – lots of demanding popups

So many popups that you can’t do work.

Excess usage or activity

Identity theft

You don’t have 6-10 hours to work on problem.

Generic Steps to Disinfection

Remove unknown and unwanted programs

Use Antivirus and Antimalware to clean

Remove unknown and unwanted add-ons and configurations from all browsers

Remove extraneous files from system

Update system, utilities, programs

Put process in place to proactively protect

Removing Programs

Open Control Panel and select Uninstall Programs. Remove unknown programs

Tricks and tipsSort by date. Pay attention to newer installs and clustersSort by publisher.User Internet to learn about publishers and programsRemove toolbars and unneeded programs

Reboot whenever requested

Antivirus and Antimalware programs

Install good AV and AMYou can only have ONE Antivirus program installedReplace MSE or DefenderReplace expired pro versionsAvira and Bitdefender are decent free AV programsMalwareBytes and Spybot Search and Destroy are decent Antimalware programs

Update programs, immunize, setup schedulesRun AV and AM programs

Run one at a timeFix all issuesReboot as requestedRun additional times until clean

Clean ALL Browsers

Depending on browser, click on configuration, settings or Internet Options

Reset opening pageRemove all search engines except for one.Review add-ons and extensions.Reset security options to defaultReset Pop-up blocker

Remove temporary filesRemove cookies

Remove extraneous files

Remove temporary filesRemove unused programsUse Disk Cleanup (Windows Program)

Run on each hard driveCheck each option

Use CCleaner from PiroformRun Cleaner to remove filesRun Registry to fix issues

Update System

Update WindowsImportant and OptionalInclude Microsoft Office

Update JavaGo to Java.comMight have to repeat with each browserSet to check monthly

Update Adobe ReaderGo to Adobe.comSet to check monthly

Proactive Protection

Check Microsoft UpdatesCheck on Wednesday or ThursdayMost updates released Tuesday night

Run Ccleaner and/or Disk CleanupRun monthlyRun after software updates, installs or removal

Verify AV is running automaticallyCheck every other weekCheck AV logs

Scan for MalwareWeekly

Proactive Protection – great ideas

BackupsVerify that backups are workingTry to restore a file from previous day

Check cooling fansIf dusty, turn off computer, unplug and blow out dust

Remove unneeded cablesKeep area neat. Curl up extra cable lengthsCheck for frayed or pinched cables.

Replace old Backup Batteries (UPS)

S–H out of IT .

We take the

Roswell • GA • (770) 993-5428www.TeamLogicIT.com/RoswellGA