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Upgrading to SharePoint 2010 will not simply make your environment social or overcome many collab challenges you currently face. In this 10 steps to making your SharePoint Social, we will explore the value of the social features you can activate and enable to build a better SharePoint deployment and increase adoption and achieve better ROI. by Joel Oleson SharePoint Evolutions
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Session Title
Track_SessionID
Speaker Title
Making SharePoint Social
Joel Oleson
Sr. Product Architect
Quest Software
http://www.sharepointjoel.com
@joeloleson
9 Year SharePoint Veteran
5 Years in MS IT 2 Years SharePoint Team 2 Years SharePoint
Strategy ArchitectTravels around the world Evangelizing SharePoint across the peopled continents in over 60 countries
Twitter: @joeloleson
Who is SharePoint Joel?
9+ Year SharePoint Veteran
5 Years in MS IT & Online
2 Years in SharePoint Product Team
Product Architect for Deployment Advisor
Sr. SharePoint Architect
SharePoint Product Architect & Strategy @ Quest
Twitter: @joeloleson
Who is SharePoint Joel?
1. Updating your Facebook status every 10 minutes 2. Posting photos of the boss in a compromising
position on Flickr3. Announcing to your competitor your next steps 4. Farmville5. Tweeting while in a team meeting6. Posting work party videos on YouTube7. Continual motion links8. Instead of links to relevant research, pointing the
management team to a Rick Roll9. Asking legal to create a review process for blog
content 10.Sharing corporate dirty laundry under a
pseudonym
10 Stupid Things that Will Ruin Social Media for Everyone at Your Company
http://buckleyplanet.typepad.com/samaritanweb/2010/03/top-10-stupid-things-that-will-ruin-social-media-for-everyone-at-your-company.html
The Challenge
Case Study: Is This You? Global Sales, Development teams scattered
across the planet Teams in silos along product boundaries Overlapping expertise, technologies, code Collaboration happens only within silos Valuable corporate assets are lost or underutilized Results in inefficiencies, duplicated effort
Help! What have I done!I Can’t Find Anything…
Common information challenges
The SharePoint BusinessProductivity Platform
CorporateCorporate DepartmentDepartment TeamTeam
SharePoint PlatformSharePoint Platform
EmpowermentEmpowerment
Num
ber
of
Use
rsN
um
ber
of
Use
rs
RegulatoryRegulatoryComplianceComplianceRepositoryRepository
RegulatoryRegulatoryComplianceComplianceRepositoryRepository
BIBIDashboardDashboard
BIBIDashboardDashboard
Custom SAPCustom SAPFront-EndFront-End
Custom SAPCustom SAPFront-EndFront-End
KnowledgeKnowledgeManagementManagement
PortalPortal
KnowledgeKnowledgeManagementManagement
PortalPortal
CorporateCorporateWebWeb
PresencePresence
CorporateCorporateWebWeb
PresencePresence
MySiteMySiteMySiteMySiteR&DR&D
TeamTeam
R&DR&D
TeamTeam
SalesSalesDivisionDivisionPortalPortal
SalesSalesDivisionDivisionPortalPortal
EmployeeEmployeePortalPortal
EmployeeEmployeePortalPortal
ExtranetExtranetCollaborationCollaboration
SiteSite
ExtranetExtranetCollaborationCollaboration
SiteSiteProjectProject
“Z”“Z”ProjectProject
“Z”“Z”
GenevaGenevaOfficeOfficeSiteSite
GenevaGenevaOfficeOfficeSiteSite TeamTeam
“X Site“X SiteTeamTeam“X Site“X Site
Single Business Productivity Platform leading to common:- End-user Experience- Rich Integrated Capabilities- Toolset and Development- Deployment and Management
Single Business Productivity Platform leading to common:- End-user Experience- Rich Integrated Capabilities- Toolset and Development- Deployment and Management
Microsoft example (represents a small sample)U
sers
TeamsCorporate Departments
Empowerment
My Site
Why SharePoint Needs Social The islands of information have been moved to
SharePoint NOW WHAT??? You can’t find anything You can’t tell who owns what You can’t tell what’s new, what’s old or what
has changed It’s all disconnected
Get Your House in Order
An umbrella term that defines various activities that integrate technology, social interaction, and construction of video, documents, and other contentWikipedia
Social Media is…
Pillars of Social Networking to SharePoint 2010 Features
Social Media in SharePoint
2007BlogsWikisMy SitesTeam SitesDiscussion forumsShared calendarsAlertsRSSSearchTag cloudsMobile accessiblePresence awarenessEmail archiving
2010Managed Metadata ServiceAdvanced routing (based on metadata)User profiles (My Sites)Status updates/activity feedsKnowledge miningBookmarks (replaces My Links)Feedback/ratingNote board (Wall)Podcasting kitSocial taggingExpertise taggingWikis (including wiki edits of Team Sites)Share & Track tabIndividual and team blogsPeople and social search
Social Technology Craze? 3 out of 4 already use social technology 2/3 of global internet population use it More popular than email It is democratizing communications Power is shifted from publishers and media
elite to the people
The Solution
Microsoft SharePoint 2010Ribbon UISharePoint WorkspaceSharePoint MobileOffice Client and Office Web App IntegrationStandards Support
Tagging, Tag Cloud, RatingsSocial BookmarkingBlogs and WikisMy SitesActivity FeedsProfiles and ExpertiseOrg Browser
Enterprise Content TypesMetadata and NavigationDocument SetsMulti-stage DispositionAudio and Video Content TypesRemote Blob StorageList Enhancements
Social RelevancePhonetic SearchNavigationFAST IntegrationEnhanced Pipeline
PerformancePoint ServicesExcel ServicesChart Web PartVisio ServicesWeb AnalyticsSQL Server IntegrationPowerPivot
Business Connectivity ServicesInfoPath Form ServicesExternal ListsWorkflowSharePoint DesignerVisual StudioAPI EnhancementsREST/ATOM/RSS
Emerging Enterprise Technologies
1. Community management tools2. Open identity3. Microblogging4. Social CRM5. Enterprise applications gaining a social layer6. Activity streams7. Social search, analytics, and filtering8. Enterprise social media workflow9. Automated compliance monitoring10.Next-generation unified communications
Dion Hinchcliffe, ZDNet, “Ten emerging enterprise 2.0 technologies to watch” http://blogs.zdnet.com/Hinchcliffe/?p=1224
Social Goals & Success Criteria Allow people to accurately and quickly respond
to information Ability to address problems connecting the right
people & information fluidly SharePoint 2010 as stated by Erik Moll “as
much about people and seem as much about people as it is about documents.”
Cost of sharing and organizing lowered Knowledge surfaced that might otherwise have
not been
10 Steps to Social 20101. Make it Accessible
2. Enable Good My Sites
3. Build Rich Profiles
4. Relevant Enterprise Search
5. Use Blogs & Wikis
6. Integrate for Presence
7. Build Discovery Navigation including external sources
8. Archive the Old
9. Enable Enterprise Content Types & Tagging & Ratings (Service App)
10. Relevant Sticky Site Content
Make SharePoint Accessible
Not Indexed? Mobile & Internet Accessible Right balance of Security Easy to use?
Plan and Enable SharePoint for the Mobile Workforce SharePoint Workspace 2010
Mobile
Office Hub on Windows Phone 7
You may need to create a “Sharing Culture” Understand the
relationship between corporate culture and your social computing approach
What is your view of the world? Bottom up
Personal Team
Top down Enterprise Group or Division
The Information Pyramid of Enterprise Content…What is your view of the information world?
Permanent Central PortalEnterprise SearchEnterprise Browse
CorporateBusiness TaxonomyWith DivisionalStakeholders
PerUser
Ad Hoc SelfServicew/ Life CycleManagement
Permanent Division PortalsBusiness Process Division News, ScorecardsGroup Reporting
Semi StructuredGroup, Team, ProjectSites and Workspaces
Blogs, bios, Social
CentralPortal
Use My Site to share your interests, responsibilities and activities
COMMUNITIES
My Sites & Org Browser
Tagging
Ratings
Search
Import Sources to enable Rich Profiles
Easily find expertise with People Search
Create community knowledge with Wikis and Blogs
Blogs and Wikis
Presence Integration
Promote Incentives for Discovery & Navigation including external sources
Archive: Keep it relevant
Enable Social Service ApplicationsEnterprise Metadata and Tagging Decide now you are going to have a governance
strategy for enterprise metadata and tags
Making it Current & interesting Activity Feeds What’s New?
1. Security 2. Intellectual Property / Competition 3. Compliance 4. Productivity 5. Support Issues 6. Cost 7. Lack of Visibility / Transparency 8. Bandwidth 9. Fad 10.Ignorance / Apathy
The CIO Perspective
http://buckleyplanet.typepad.com/samaritanweb/2010/01/top-10-reasons-your-cio-blocks-social-media.html
Case Study Conclusion Solutions Evaluated:
Separate social sites evaluated, Newsgator on SharePoint 2007, Jive
Deploy SharePoint 2010 Leverage: Activity Feeds, My Sites, Profiles Make it Internet accessible Service Apps: Enterprise Metadata, Tagging,
Profile Sync, My Sites, Social, Logging, Search
Measure & Manage Adoption
http://www.quest.com/reportsforsharepoint
Call to Action…
Thank You!
Learn More about SharePoint 2010
Information forInformation forIT ProsIT Prosat TechNetat TechNet
http://MSSharePointITPro.comhttp://MSSharePointITPro.com
Information forInformation forDevelopersDevelopers
at MSDNat MSDNhttp://MSSharePointDeveloper.comhttp://MSSharePointDeveloper.com
Information forInformation forEveryoneEveryone
http://SharePoint2010.Microsoft.comhttp://SharePoint2010.Microsoft.com