Lean IT:Maximum Value at Minimum Cost

A positive customer experience is your business lifeline.

IT is critical to delivering a positive customerexperience to drive revenue and growth.

Every Customer Matters. Every Dollar Counts.

2

Pressures on IT

Executives

Staff

Compliance

CIO

PMO

CISO

Support

Strategic Sourcing

OperationsNetwork

Deliver a superior customer experience

Increase agility

Effectively manage change

Ensure security and compliance

Reduce costs, increase productivity

Improve business-IT engagement

Mainframe Distributed Virtual Cloud

3

66% of IT resources are used to run versus 34% to Grow/Transform22

--Gartner, Inc. .

Deliver Maximum Value at Minimum Cost

Lean ITAn approach that helps

IT organizations focus

on what‟s important —

delivering value

to their customers

Reduce waste

Increase productivity

Improve customer

experience

Aim resources at high

value deliverables

Executives

Staff

Compliance

CIO

PMO

CISO

Support

Strategic Sourcing

OperationsNetwork

COST

VALUE

4

COST

VALUE

Enterprise IT Management Solutions Enable Lean IT

Lean ITUniquely enabled by

CA’s EITM solutions

Visualize, automate

and optimize IT

systems and

processes

From the data center

to the customer

From staff to assets

Govern, manage

and secure IT

Only CA covers it all

Executives

Staff

Compliance

CIO

PMO

CISO

Support

Strategic Sourcing

OperationsNetwork

Enterprise IT Management

5

COST

VALUE

6 Disciplines of EITM: Lean IT On-ramps

Ap

plic

atio

n P

erf

orm

ance

Mgm

t

Serv

ice

Man

age

men

t

Pro

ject

& P

ort

folio

Mgm

t

Infr

astr

uct

ure

Man

age

me

nt

Secu

rity

Man

age

me

nt

Mai

nfr

ame

2.0

6

Application Performance Management

1,200 customers get visibility into 5 billion transactions a day

Service Management

Rapid implementation boosts IT productivity and user satisfaction

Project & Portfolio Management

Acknowledged market leader with both on-premise and On Demand solutions

Infrastructure Management

Automate and assure to reduce service delivery costs by 30%2; server

provisioning time by 90%21

Security Management

Streamline security processes, reduce costs and get value from your security

investments faster than ever before

Mainframe 2.0

Simplify mainframe management: Run the leanest platform even leaner

Lean IT …delivering solutions

Business Experience

Management

Service Portfolio

Management

IT Risk &

Compliance

Business-Driven

Automation

COST

VALUE

7

Business-Driven Automation

CA uniquely combines Data Center,Process and Workload Automation

• Optimize and automate the infrastructure

• Increase agility to respond to change

Service Portfolio Management

CA uniquely combines industry-leading PPM and Service Management

• Improve business-IT engagement

• Optimize service supply and demand

Business Experience Management

CA uniquely combines Application Performance with Infrastructure Management

• Ensure a positive customer experience

• Resolve problems before customers are impacted

IT Risk & Compliance

CA uniquely combines Security Management and Governance, Risk & Compliance

• Mitigate risk

• Reduce the cost of compliance

The CA Difference

Exclusive Focus on Software

No hardware or services agenda

Faster time to value

Lower cost of ownership

Best in Class Technology

Comprehensive portfolio to govern, manage and secure

Continued investment further extends value

Integration

Freedom of Choice

Mainframe to distributed, any platform

Virtual to physical

Cloud to on-premises

CA software automates IT processes to maximize customer value and minimize cost

8

Recognized Leader in Enterprise IT Management

Forrester Largest Market Share

IT Management Software1

Status as a Leader in Forrester Wave**

Records Management4

Appliance-Based End User Experience Monitoring5

Client Management Suites6

Data Center Automation7

Service Desk Management Tools for Large Enterprises8

Service Desk Management Tools for Small Enterprises9

Project Portfolio Management10

IT Asset Lifecycle Management11

Gartner Magic Quadrants*

Positioned in the “Leaders” Quadrant

IT Project & Portfolio Management12

Web Access Management13

User Provisioning14

Enterprise Single Sign On15

Worldwide Market Share Report Leader, 2007

User Provisioning16

IT Asset Management17

Job Scheduling18

MarketScope*** Strong Positive

IT Asset Management Repository19

Records Management20

Copyright © 2009 CA9

Successful IT and CA

CA Enables Successful IT> $4B company focused solely

on helping IT succeed

> Govern, manage & secure IT: No other vendor does it all or as well

> Pragmatic, cross-platform, market-leading solutions

> Start today from any on-ramp: Quick and sustainable wins

Business Depends on Successful IT > In an online world,

IT matters

> IT is critical to driving revenue and delivering customer value

> Lean IT delivers maximum IT value at minimum cost

> Lean IT helps focus resources on the right things

10

Footnotes* The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a

marketplace at and for a specific time period. It depicts Gartner‟s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester‟s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1. “Market Overview: The IT Management Software Market in 2009,”

Forrester Research, March 13, 2009. Market share numbers are in US$

millions and are Forrester estimates. Numbers reflect estimated

revenues in 2008 and include product licensing and maintenance

revenues; they do not include services.

2. IDC White Paper sponsored by CA, “Improving IT Economics and

Gaining Business Value with CA‟s EITM Software: An ROI Study,” Doc. #

214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008.

3. IDC White Paper sponsored by CA, “„How Project and Portfolio

Management Solutions Are Delivering Value to Organizations,” Doc #

213980, Randy Perry, Eric Hatcher, September 2008

4. “The Forrester Wave™”: Records Management Q1, 2007, Forrester

Research, Inc.; March 14, 2007.

5. “The Forrester Wave™: Appliance-Based End User Experience

Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007.

6. “The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester

Research, Inc.; July 24, 2007.

7. “The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester

Research, Inc.; April 2008.

8. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,”

Forrester Research, Inc.; April 2008.

9. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,”

Forrester Research, Inc.; April 2008.

10. “The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,”

Forrester Research, Inc.; December 18, 2007.

11. “The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,”

Forrester Research Inc.; April 10, 2009.

12. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,”

Matt Light, Daniel B. Stang; June 13, 2008.

13. Gartner, Inc., “Magic Quadrant for Web Access Management,”

Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008.

14. Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and

Perry Carpenter, August 15, 2008.

15. Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg

Kreizman. September 18, 2008.

16. Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,”

Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total

software revenue.

17. Gartner, Inc., “Market Share: IT Operations Management, Worldwide,

2007,” Rene Millman, June 4, 2008. Based on total software revenue.

18. Gartner, Inc., “Market Share: IT Operations Management, Worldwide,

2007,” Rene Millman, June 4, 2008. Based on total software revenue.

19. Gartner, Inc., “MarketScope for the IT Asset Management Repository,

2008,” William Snyder, Patricia Adams, April 21, 2008.

20. Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Chin, May 20. 2008

21. Measured CA results, labs on demand 2009

22. Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith,

Kurt Potter, January 27, 2009. ID: G00164940.