Lean IT – Lean IT in Action -A Tale of Two IT Transformations

© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com

"Lean IT in Action"A Tale of Two Lean IT Transformations


Lean IT Executive Webinar


WELCOME!


Today's Host

Deborah BurtonMember Marketing TeamLean IT Association (LITA)

Channel Marketing ManagerITpreneurs


LITA - Pioneering a Global Standard for Lean IT Education & Certification

● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:

● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;

● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.


Today's Guest Presenter

Mike OrzenPresident Mike Orzen & Associates Award Winning Author“Father of Lean IT”

© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com 7

Watch Webinar Recording

Webinar Recording

"Lean IT in Action" A Tale of Two Lean IT Transformations

http://www.leanitassociation.com/event/541-lean-it-lean-it-in-action-a-tale-of-two-it-transformations/%23video


There were two organizations who were very interested in realizing the benefits of Lean IT:

● Quality

● Productivity

● Process Capability

● Service Levels

● Teamwork

● Collaboration

Once Upon a Time….

● Agility

● Ability to Meet Business Needs

● Delivery Speed / Velocity

● Governance

● Morale

● Cost Control


Both Companies….

✓ Read the books

✓ Had experience working with ITIL

✓ Had experimented with SCRUM and Agile

✓ Attended workshops and conferences

✓ Provided in-house basic Lean training

✓ Used some degree of external coaching and support

✓ Had “senior management support”*

✓ Deployed the transformation using an internal

Center of Excellence team


Company - T’s Primary Focus

✓Train people in the tools of lean✓ Identify and launch improvement events throughout IT✓ Run a standard 3-day workshop [Kaizen event]✓ “Learn by doing” using a few key tools

➢ Value stream mapping➢ Lean problem solving/Root Cause Analysis➢ Report outs➢ Implementation of recommendations➢ 30-day follow ups

✓ Developed local coaches as everyone learned


Company - S’s Primary Focus

✓ Build awareness

➢ Purpose

➢ Key Principles of IT OP Excellence

➢ Core systems of a Lean Management System

✓ Identified areas of IT that were naturally interested

✓First built the LMS*

✓Developed local coaches as everyone learned

* Lean Management System


“Had Senior Management Support”

Company T✓ Obtained CIO approval✓ Optional 1-hour Lean Overview✓ Delegated Lean IT initiative to a Director✓ No defined roles or time commitments

Company S✓ Mandatory 4-hour Lean IT Overview✓ Obtained CEO and CIO approval✓ CIO sponsorship with Lean IT on leadership meeting agenda✓ Defined roles and time commitments✓ Added Lean IT to everyone’s PDG’s*

* Performance & Development Goals


● Quality

● Productivity

● Process Capability

● Service Levels

● Teamwork

● Collaboration

What Do You Think The Outcome Was?

● Agility

● Ability to Meet Business Needs

● Delivery Speed / Velocity

● Governance

● Morale

● Cost Control


✓ Quality

✓ Productivity

✓ Process Capability

✓ Service Levels

✓ Teamwork

✓ Collaboration

Measureable ResultsCompany T (the first organization)

✓ Agility

✓ Ability to Meet Business Needs

✓ Delivery Speed / Velocity

✓ Governance

✓ Morale

✓ Cost Control30 – 90 days!!!


✓ Quality

✓ Productivity

✓ Process Capability

✓ Service Levels

✓ Teamwork

✓ Collaboration

Measureable ResultsCompany S (the second organization)

90 – 180 days…✓ Agility

✓ Ability to Meet Business Needs

✓ Delivery Speed / Velocity

✓ Governance

✓ Morale

✓ Cost Control


What Might You Predict About Sustainability?

• Who got off to a faster start?

• Who saw measureable results first?

• Which approach was more difficult to spread?

• Which approach was harder to sustain?

• Which approach was essentially abandoned at

an enterprise level?


What might you predict about sustainability?


A Roadmap to Sustainability


Building a Lasting Lean IT Organization

Lean

Pro

duct

ion

Lean

Man

agem

ent

Foundational Elements


● Tiered VMS● Catch Ball● Cascading A3’s● Assessment

● Going to Gemba● Coaching● Leading with Respect

● PDCA● A3● Kata● Value Stream Mapping

● Visual Management● End-to-End Metrics● Stand Ups● Standard Work● Leader SW

Daily Management

Problem Solving

Strategy Deployment

People Development

LMS: Four Systems of Excellence


Be the Change!● Personal Accountability● Amplify Feedback Loops● Lead CI beginning with you● Reflection

Everything is an Experiment● Fail Fast!● Validated Learning● Make Problems Self-

Revealing● No Blame Zone

Everyone is a Problem-Solving Scientist

● Signal● Swarm● Solve● Share● Repeat

Organizational Learning

● Captured Learning● Knowledge Mgt.● Culture of shared

learning● Reinforced curiosity

Design the LMS for Velocity


Lean IT Resources

© Copyright 2016 Mike Orzen & Associates, Inc. www.mikeorzen.com 23

Watch Webinar Recording

Webinar Recording

"Lean IT in Action" A Tale of Two Lean IT Transformations

http://www.leanitassociation.com/event/541-lean-it-lean-it-in-action-a-tale-of-two-it-transformations/%23video


Questions?


Contact: www.leanitassociation.com

[email protected]

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[email protected]


Thank You!


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We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.

Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.

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Lean IT – Lean IT in Action -A Tale of Two IT Transformations