IS delivering value to the business by Hakan Borglund Toyota MHE

TOYOTA MATERIAL HANDLING EUROPE

Håkan Borglund

CIO Toyota Material Handling Europe

Stronger together – IS delivering

value to the business


19/09/2013 - page 2

Introduction

Toyota Way & TIBP

Operating Model IS

Toyota I_Site Case Study

Agenda


19/09/2013 - page 3

Introduction

Toyota Way & TIBP

Operating Model IS


Agenda


19/09/2013 - page 4

TOYOTA

GROUP

TOYOTA

GROUP

TICO Toyota

Industries

Corporation

TICO Toyota

Industries

Corporation TMHG Toyota

Material

Handling

Group

TMHG Toyota

Material

Handling

Group TMHE Toyota

Material

Handling

Europe

TMHE Toyota

Material

Handling

Europe


19/09/2013 - page 5

Toyota Material

Handling North

America

Toyota Material

Handling Europe

Toyota Material

Handling

International

TOYOTA MATERIAL

HANDLING GROUP

Toyota Material

Handling Japan

Toyota Material

Handling China

MAIN TMHG


19/09/2013 - page 6

TOYOTA MATERIAL

HANDLING GROUP

TMHG

MAIN TMHG


19/09/2013 - page 7

France

Italy

Sweden

Factories TOYOTA MATERIAL

HANDLING EUROPE

MAIN TMHE


19/09/2013 - page 8

Products TOYOTA MATERIAL

HANDLING EUROPE

MAIN TMHE


19/09/2013 - page 9

Introduction

Toyota Way & TIBP

Operating Model IS


Agenda


19/09/2013 - page 10

The five core values THE TOYOTA WAY &

BUSINESS PRACTICES

MAIN TIBP

The five core values of The Toyota Way are shared

and practiced by Toyota employees at every level in

their daily work and in relations with others. This is

how Toyota is able to deliver sustainable customer

satisfaction.


19/09/2013 - page 11


BUSINESS PRACTICES

MAIN TIBP

Challenge – To maintain a long-term vision and meet

all challenges with the courage and creativity needed

to realize that vision.

Continuous

Improvement


19/09/2013 - page 12


BUSINESS PRACTICES

MAIN TIBP

Kaizen – Continuous improvement. As no process can

ever be declared perfect, there is always room for

improvement.

Continuous

Improvement


19/09/2013 - page 13


BUSINESS PRACTICES

MAIN TIBP

Genchi Genbutsu – Going to the source to find the

facts to make correct decisions, build consensus and

achieve goals.

Continuous

Improvement


19/09/2013 - page 14


BUSINESS PRACTICES

MAIN TIBP

Respect – Toyota respects others, makes every effort

to understand others, accepts responsibility and does

it’s best to build mutual trust.

Respect for People


19/09/2013 - page 15


BUSINESS PRACTICES

MAIN TIBP

Teamwork – Toyota stimulates personal and

professional growth, shares opportunities for

development and maximises individual and team

performance.

Respect for People


19/09/2013 - page 16

TMHE Training THE TOYOTA WAY &

BUSINESS PRACTICES

MAIN TIBP

Mandatory for all employees in Toyota Material Handling Europe

E-learning modules in Toyota Industries Business Practices

Formal training in class room sessions

Understand the PDCA cycle

Problem Solving

Drive & Dedication

Complete an A3

Project work & Learning seminars

Hand in an assignment

Follow-up on the job training

KPIs & Reporting

Daily work


19/09/2013 - page 17


BUSINESS PRACTICES

MAIN TIBP

TIBP training in Toyota Material Handling Europe

Focus on problem solving and the PDCA cycle

Language is English in the E-learning modules

Class room training is done in English or in local language*

TIBP training using simple and efficient tools & techniques

1. Small teams

2. Visualization (Mieruka)

3. Specific, Measurable, Attainable, Relevant and Time-Bound (SMART)

*) Depending on the trainer and the nationalities


19/09/2013 - page 18


BUSINESS PRACTICES

MAIN TIBP

The TIBP is a common language for all employees in TMHE

Benefits of implementing TIBP

Clear communication

Effective countermeasures

Quick decision making

Standardized work + Added value (Kaizen)

Hoshin Kanri

Drive & Dedication

Genchi Genbutsu


19/09/2013 - page 19

Introduction

Toyota Way & TIBP

Operating Model IS


Agenda


19/09/2013 - page 20

Information Systems

MAIN IS

TOYOTA MATERIAL

HANDLING EUROPE

Business Relationship Management

Finance Systems

Business Solutions Systems

Service Market Systems

Parts Logistics Systems

Sales Systems

Online Systems

Modern IS organization based in Mjölby, Sweden and Prague, Czech Rep.

Operations

Applications Management

IT Infrastructure Services

Data Center Services

Shared Services

Local IT


19/09/2013 - page 21

Information Systems

MAIN IS

Explanation of how IS organization is working with TIBP

The Toyota Way – the corporate DNA that permeates and structures

the entire Toyota organization. This set of beliefs and core values

influence business practices and employees behavior within the

Toyota family every day

Fundamental processes are built on standard frameworks

TOYOTA MATERIAL

HANDLING EUROPE

COBIT5 COBIT5 COBIT5 ITIL v.3


19/09/2013 - page 22

Information Systems

MAIN IS

The IS organization is using TIBP for problem solving

Clarify the problem

Break down the problem

Develop countermeasures

See countermeasures through

Evaluate both results and processes

Standardize successful processes

Root cause analysis is a formal problem-solving process

Increase availability & improve service levels

Reduce costs and improve customer convenience

by reducing the number of operational problems

TOYOTA MATERIAL

HANDLING EUROPE

A P

C D


19/09/2013 - page 23

Introduction

Toyota Way & TIBP

Operating Model IS


Agenda


19/09/2013 - page 24

Case Study

MAIN I_Site

The challenge for many material handling customers is to optimize their

truck fleets, improve the logistics processes and reduce the overall energy

consumption.

Toyota I_Site collects data from the forklift truck, transmits the data to a

central database using wireless technology and the regular mobile

networks, without a need for installing software or hardware at customer

premises, then allowing this data to be analyzed by the customer over a

web interface.

TOYOTA MATERIAL

HANDLING EUROPE


19/09/2013 - page 25

Case Study

MAIN I_Site

How it works

TMH servers provide

universal access

3G transmitter

on every truck

User access with high

security data protection

Ongoing advice

and support

TOYOTA MATERIAL

HANDLING EUROPE


19/09/2013 - page 26

TOYOTA MATERIAL

HANDLING EUROPE Case Study

MAIN I_Site

The Toyota Way:

Continuous Improvement

Respect for People

Go To Market:

First release 2008 Basic functions

Second release 2010 Customer reports

Third release 2013 Alerts and events


19/09/2013 - page 27

Case Study

MAIN I_Site

TOYOTA MATERIAL

HANDLING EUROPE

Toyota I_Site is improving safety, reducing cost and increasing productivity

The thinking behind Toyota I_Site is that of continuous improvement or Kaizen

TMHE was awarded the 2013 European User Award in Enterprise Software

TMHE is finalist in the 2013 UK IT Industry Awards for Project Excellence


19/09/2013 - page 28

Introduction

Toyota Way & TIBP

Operating Model IS


In Summary

Agenda


19/09/2013 - page 29

Summary

TMHE believe that the Toyota Way principles strengthen our work

and our organization

Through a sincere implementation of Lean thinking the Enterprise

can move forward, with Kaizen and Innovation

We will continue to become more competitive as we continue to

improve and optimize everything we do

The Toyota Way provides us with requirements to set standards for

all staff to work towards

TOYOTA MATERIAL

HANDLING EUROPE


19/09/2013 - page 30

Thank you for attending

the presentation.

@HakanBorglund

Håkan Borglund

CIO Toyota Material Handling Europe


19/09/2013 - page 31

Technology

IS delivering value to the business by Hakan Borglund Toyota MHE