The rise of BYOD

Mobile employees work more hours and are

inclined to use their own devices

Q2, 2012 iPass Mobile Workforce Report

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The world of the mobile worker.

celebrate diversity

optimistic, realistic, self-inventive rewrite the rules

institutions irrelevant,

assume technology, multitask fast

nurtured, friends = family

connected 24x7, own hours

meaningful work

job-hoppers, passionate, balanced life

internet savvy, information hungry

personalized work

digital communication masters

team-oriented, hard workers like challenges,

structured, supportive work,

civically engaged, mobile life, personal growth,

individualistic, killer lifestyle

Median age: 46

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Hyperconnected and

Globally Mobile

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Importance of Connectivity

Mobile workers place tremendous

value on having constant

connectivity

› 88 percent believe wireless

Internet access to be as

important or almost as important

as running water and electricity

› Without wireless Internet access

95 percent of mobile workers felt

their productivity was reduced

› 65 percent felt it was reduced by

50 percent or more.

29%

59%

12% Yes, it is thatimportant to theway I live

No, but it is prettyclose

No, it is notimportant to mylife

Do you consider wireless Internet access (such as 3G, 4G,

and Wi-Fi) as important to your life as running water and

electricity?

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Mobile workers will go to extreme measures to get connected, often times with

little regard to the cost or security of the connection

The cost of not being connected

Under desperate circumstances or urgent deadlines, which of the following extreme actions have you taken to get wireless Internet access?

0%

10%

20%

30%

40%

50%

60%

Paid anoutrageous feeto access the

Internet on anairplane or

cruise ship etc.

Stood or parkedoutside a retailstore or cafe to

access free Wi-Fi

Used 3G/4Ginternationally

Drove around tofind free Wi-Fi

Hijacked anunsecured Wi-Finetwork from anearby neighbor

Asked myneighbor to use

their Wi-Finetwork

Drove to celltower to access

a 3G/4G network

54% 50%

42%

30% 29%

17%

8%

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Why does Connectivity matter?

Without wireless Internet access, how much do you feel that your productivity is decreased?

5%

9%

22%

28%

13%

13%

10%

0% 5% 10% 15% 20% 25% 30%

It doesn’t have a negative impact on my productivity

It reduces my productivityby approximately 10…

It reduces my productivityby approximately 25…

It reduces my productivityby approximately 50…

It reduces my productivityby approximately 75…

It reduces my productivityby more than 75 percent

I am totally unable to work

2%

2%

15%

20%

28%

12%

12%

9%

0% 5% 10% 15% 20% 25% 30%

Fewer than 35 hours a…

35 hours a week

40 hours a week

45 hours a week

50 hours a week

55 hours a week

60 hours a week

More than 60 hours a…

How many hours on average do you typically work per week?

It matters because without connectivity most mobile workers see their

productivity cut by at least 50%, and with connectivity mobile workers work

longer hours than most

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Expectations of the Mobile Worker

Do you believe that being able to work remotely is…

25%

62%

7% 1%

5%

A privilege

A necessity

A right

Unnecessary

No opinion

Mobile workers believe working

remotely to be a necessity

› 74 percent of mobile workers

prefer to work unconventional

hours

› Most prefer a nonconventional

workspace- however, the

younger the worker the more

likely they do prefer working in an

office

• 33% of 22-34 year olds prefer a

conventional workspace

• 26% of 35-44 year olds

• 22% of 45-54 year olds

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Mobile workers work longer hours and claim greater productivity because of their connectivity, the challenge for organizations is how to harness this productivity without added costs and security concerns

› To ensure secure global connections for heavy travelers, invest in a Wi-Fi

connectivity solution that also reduces international data roaming costs for the company.

› Working remotely is considered productive work, and is viewed as both a right and a necessity by mobile workers. Encourage your company’s policy makers to expand this practice.

› Provide your mobile workers with services and guides on working efficiently while at remote locations (e.g., “How to find the best Wi-Fi connection” or “How to find work-life balance.”)

› Give employees more control over their work schedule. A flexible work arrangement can increase your employees’ sense of control over when, where, and how they work, which is likely to enhance their well-being and productivity.

The Impact of a Hyperconnected and Globally

Mobile Workforce

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The Impact of Mobility to the Organization

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Tablets and BYOD go Hand-in-Hand

Do you view your tablet device as primarily a work device or a personal device?

0%

5%

10%

15%

20%

25%

30%

35%

All work Mostly work,some

personal

Equal workand personal

Mostlypersonal butsome work

All personal

3%

11% 9%

25%

32%

19%

PersonallyOwned

CompanyIssued

• 72 percent of mobile

workers have tablets

› Most tablets are

personally owned

(76%)

› And most are being

used for work and

personal reasons

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Smartphones Beyond Email

97%

37% 33%

26% 26% 25% 25%

14% 11%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

What information do you access from your corporate network on your smartphone?

While email is the most used application on a

smartphone, data access in addition to email

access is increasingly common

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Challenges with Information Access

Which of these represents frustrations you have experienced when accessing information from your corporate network from a mobile device? (Check all that apply.)

0%

10%

20%

30%

40%

50%

60% 58%

44%

35%

29%

22% 22%

13% 11%

Corporate applications are not optimized for mobile devices; they don’t work on my smartphone or tablet Information is not always accessible depending on where I’m physically located

I need different devices to access differentapplications

Our IT department sets too many policiesprohibiting access to certain information onvarious devices

I do not experience any frustration inaccessing information on my corporatenetwork from a mobile deviceI have to remember far too manypasswords

It is just too difficult to set up my devices toaccess my corporate network

Our IT department does not enable us towork from anywhere at any time on anydevice

The top 3 challenges relate to difficulties

accessing applications & data from

mobile devices

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Company IT Policies

Which of the following best describes how you feel about your company‘s IT policy covering acceptable uses of company resources (e.g., desktops, laptops, tablets, smartphones)?

32%

41%

22%

5%

Does not need any significantimprovements or updates

Could use some slightimprovement or updating

Needs to be significantlyimproved or updated

I don’t know if my company has such a policy

Most mobile workers are satisfied with their organization’s policies regarding

mobility

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Mobile workers show a willingness to mix and match work and personal access from work and personal devices- this impacts organizations in how they set up and manage remote access policies:

› Encourage a BYOD policy. Mobile employees work more hours and are inclined to use their own devices. IT can take steps to offer a formalized BYOD policy, which may put more workers into the category of mobile employees with various IT-sponsored choices.

› The primary responsibility of IT is to maximize the secure and productive use of computing and telecommunications assets within the company. Make sure the term “productive use” is to a large part defined by the user.

› IT should review which applications users want for work operations on their devices that don’t perform adequately. Optimizing the use of these critical apps on mobile devices will increase worker productivity.

The Impact of Mobility to the Organization

How iPass Can Help

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Introducing Open Mobile

16

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1. iPass Enterprise Mobility Services- let you cost-effectively implement

and manage your own global connectivity strategy

2. iPass Open Mobile Client- a lightweight agent that runs on the mobile

device, from laptops to smartphones that makes it easy to get connected

3. iPass Open Mobile Portal- a web interface for IT managers and other

personnel to manage the full lifecycle for all of the iPass Enterprise Mobility

services

The iPass Open Mobile Platform

17

Be well connected iPASS PROPRIETARY AND CONFIDENTIAL 18

Middle East & Africa

North America Asia Europe

Central / South America

2,974 airport hotspots with over 90% coverage of passenger volume within the top-100 world airports

Over 55,000 hotel hotspots

Over 60,000 Open Access (free) hotspots

Premium in-flight Wi-Fi services available on 1,500 airplanes

Over 140 Wi-Fi Network Operators Connected

34,994

3,122

333,931

8,736

352,758

60,880

Australia & Oceania

4,107

779,288 Wi-Fi Hotspots 120 Countries & Territories

Sample venues:

Global Open Access

1 As per the ‘ISO 3166’ list of 249 country codes 2 As measured by Airports Council International, 2010

2

World’s Largest Commercial Mobile Network

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Global Connectivity

19

Imagine a secure, seamless, cost-effective

Gateway to the Cloud:

Provide seamless connectivity for your workforce Simple, smart connectivity to the world’s largest Wi-Fi network in the world

Help you get control of the costs Through a global Wi-Fi and data roaming strategy you control

Stay secure in the face of consumerisation By enforcing security at the point of connection

www.ipass.com iPASS PROPRIETARY AND CONFIDENTIAL 20 be well connected iPASS PROPRIETARY AND CONFIDENTIAL 20

iPass | Thank You

John Gallagher

Public Relations &

Analyst Relations Director

pr@ipass.com

T: 001.650.232-4233