Create Your Own

Ellyssa Kroski

Knowledge Base

Knowledge Bases

• Repositories or hubs where information can be collected, organized, shared, stored, searched and utilized.

• Public or private • Personal or organizational

Knowledge Bases

PERSONAL

Brainstorming Hub

Current

Archives

Article ideas Time Off Tracker

LIS course Lesson Plans Most Recent Bio & CV

Conference Proposals

Library Conference CFP’s Class Reading Lists

Book Series Plans

What Else?

• Archive past research for articles, courses, etc. • To-Do Lists • Annual Goals Lists • Website Design Notes • Book Ideas • Project Ideas • Grant Ideas

Workshops & Instruction

Writing Projects

Collaborations

Trip and Event Planning

ORGANIZATIONAL Knowledge Bases

Staff Intranets

Staff Intranets

Forms Policies

Collaborative Documents Technical Documentation

What Else?

• Staff Project Pages • Directories • Charters • Planning and Strategy Documents • Meeting Agendas and Notes • Statistics

Disciplinary or Subject Knowledge Bases

Subject Guides or Local Info

Reference Knowledge Base

CREATE YOUR OWN!

Software • Wikis

– From the Hawaiian, meaning quick or fast, a wiki is a collaborative online space in which many users can work together on a shared document or webpage. A wiki allows users to create documents and websites quickly and easily, sometimes without even logging in.

– Special Features • Allows WYSIWYG interface for authors • User Roles/Permissions • Simultaneous Editing • HTML View • Version Control • Many are Free • No Technical Knowledge Necessary • RSS Feeds

Wikis • Examples

– Wikipedia – OpenCongress – wikiHow – Wookieepedia

• Great Tools for: – Team projects – Remote collaboration – FAQs – Course instruction – Encyclopedias – Intranets

Anatomy of a Wiki

Add a New Page

Edit Page

Recent Changes

Anatomy of a Wiki

Show All Pages

Search

Comments

Anatomy of a Wiki

Upload Files Upload Files

Hands-On • Demo • Practice wiki:

http://web20practice.pbworks.com – Username: web20student

Password: walrus2cherry

• Exercise: – Add a new page and some text

Start a New Wiki • Types of Wiki Software

– PBWorks – Wetpaint – Google Sites – Mediawiki – Microsoft SharePoint – Wiki Comparison Matrix

• Demo – Starting New – Settings – User Permissions

Build a Knowledge Base • Create a navigational structure - Although it may change

with use, create a menu for navigation at the outset to make it easy for your team to start finding their way around.

• Seed your wiki - No one wants to be the first to contribute to a blank wiki, seed it with content that others can add to.

• Establish a mission statement and usage policy - Give your team a set of loose guidelines as to what you are trying to accomplish with your wiki. It could be as brief as one sentence, but let them know what the purpose of the wiki is so that they can contribute.

• Track changes - As the wiki administrator, you will want to keep abreast of what's happening on your wiki so that you can help out, remove spam, etc.

Build a Knowledge Base • Utilize permissions levels - Most wikis will enable you

to attribute certain rights to specific users, make use of this feature to control access to your wiki.

• Create an FAQ - You can save yourself a lot of time and redundant email responses by creating an Frequently Asked Questions page on your wiki.

• Create regular backups - You will want to make an effort to backup your data on a regular basis, especially if you are creating a permanent online resource such as a subject guide, etc., most wikis offer this functionality.

• Market your wiki – Whether you are creating a public or private resource through a wiki, let people know it's available!

Training and Buy-In

• Gaining Buy-In – Ask for Team Leaders – Give them the ROI – Show them Proof-of-Concept

• Training – Live Demo – Technical Documentation – Video Demo – Drop-in Sessions – Help Page(s)

Training and Buy-IN

Access this Presentation http://www.slideshare.net/ellyssa

ELLYSSA KROSKI http://www.ellyssakroski.com