Hands-OnContinuous Improvement and Advantages

(Scrum/Kanban/Scrumban)

by Eduardo RibeiroV 2.0

edu.f.ribeiro@gmail.com@edu_f_ribeiro

Company Z

• Company Z is struggling to satisfy their customers.

• Their teams are delivering with quality still they deliver at a low pace making them miss the deliveries dates (Target Dates).

• The bigger issue is that due to this Company Z is losing costumers trust what is affecting their stocks in the stock market.

Closer look• Product it’s constantly changing and pushing their new requests to

the teams.• Sometimes there are implementations that are not accordantly with

what was requested.• Every work item must pass through different teams (Different Skills).• Deployment is made when the team finish the full request.• Teams are unable to forecast when a new request can be

implemented and deployed.• Due to the constant delay, teams change size often to respond to the

bad planning.• As we speak there is allot of tension between everyone creating each

day more noise and bad behaviors.

My way• Establish KPI’s to have data as starting point.• After analyzing the data, observe how the teams are working and identify

issues/improvement points.• Share my discoveries with the teams and top management.• Coach Top Management to reorganize the teams (Cross- Functional Teams).• Coach and mentor the new teams including embedding the Continuous

Improvement principles and values.• Observe how the teams are now working and identify issues/improvement

points.• Work with the teams to review all the data and help them to generate and

follow the actions to improve.• Help the teams to identify tools to help them to continuously improve.• Keep observing how the teams working/improving.• Do some follow-up sessions.