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Generali CEE Holding comprises businesses in 14 countries and is among the most important insurance providers in Central and Eastern Europe. In this quick overview, Jan Marek & Martin Stepanek of Generali CEE Holding explain how the leap to electronic, automated systems enabled them to achieve impressive ROI including reduction in quote preparation by 60%. Learn why the principles of data-centricity, reuse and agility were key to a Group-wide initiative that has seen BPM delivered in 4 countries and 5 languages - all with a system that cost just 50% of competitor systems.
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Case study: 1 insurance company.51 processes. 4 countries. 5 languages
Martin Stepanek & Jan Marek – Generali PPF Holding
Roberto Biondini – Bizagi
Introduction
Martin Stepanek
Jan Marek
Roberto Biondini
Q & A
1
2
3
4
5
A data-centric system
is the foundation for
good case management.
This is what Bizagi does
well.
M. Stepanek – Generali PPF Holding
Automating underwriting processes across
multiple countries, companies & languages
Martin Stepanek
Who is Generali PPF Holding
Leading insurance group in Central and Eastern Europe.
It provides know-how & a professional and operational base for its
insurance companies in 10 countries.
In 2012 total premium income amounted to €3.5 billion.
BPM Project Objective
To support
the most complex insurance process
in a multi-company
and multi-language environment
Areas for improvement
Process Management
Document Management
Improve Working Environment
Measure Business Performance
Measure Process Performance
Project Roadmap
2010 – Solution selection
2011 – Delivery of 1st version
2012 – Coming life
2013 – Maturing
2014 – Full policy administration
Corporate Insurance Processa brief background
Quoting Process
51 processes delivered with
711 process elements in total
in 4 countriesGenerali Czech Republic
Generali Slovakia
Generali Poland
Generali Hungary
deployed in
5 languagesCzech, Polish,
Hungarian, Slovakian,
English
438 entities2,299 forms
Benefits & ROI delivered
Simple and easy to understand reporting of
business portfolio for users
Quote preparation reduced up to 60%
Standardized Quote PDF Layout
50% savings in IT costs
Lessons Learnt
BPM and BPMN capture most of the business logic
including Case Management.
It is better to build several tailor-made processes
compared to one general process.
It is better to build more specialized user forms
compared to one general form.
State of the Art BPM is availableGPH Corporate Risks Application supports whole Products and Processes
Lifecycle
Puccini BPM Features & Capabilities
Processes are defined & documented
Control & visibility
Alarms & notifications
Performance analysis & reporting
Auditing & traceability
Workload routing & balancing
Business rules
Puccini BPM Features & Capabilities
Out-of-the-box web portal
Process versioning
Seamless deployment
Data Modeling within the BPM Suite
Enterprise class
System integration
Generali PPF Holding Demo
Jan Marek
Easy
350+ customers globally
& more…
Process Automation
Intuitive
Fast
Flexible
Bizagi’s Unique BPM Stack
Model Once - Run Anywhere
Windows | iOS | Android
Desktop | Smartphone | Tablet
Product Demonstration
Onboarding Process
• Insurance company Employee
Onboarding process
• As a line manager, start the process on
the iPad and complete the initial
employee form
• As the head of department, approve
the request from the iPhone
• Look at real-time and historical
reporting available on the iPad
Comprehensive online resources
www.bizagi.com
• Product downloads
• Complete product documentation
• Free online training
• Whitepapers
• Videos
