FAA MISSION

AVIATION SAFETY &

EFFICIENCY

• BUSINESS UNITS• ATO SERVICE UNITS

• OFFICES

ATO IT

ENTERPRISE IT SERVICES

TIME TRACKING

OPREATIONS MGMT.

SCHEDULING

TRAINING

DECISION SUPPORT

PREFORMANCE MEAS.

RESOURCE MGMT.

EA BUSINESS PROCESS

Application SolutionsATQA, NOP, Cru-X, ART

Time Tracker, IOTA, AVR, APG, Web Scheduler 1.0, SOAR, TCIP

Information DeliveryData Warehouse, $MART Reporting, GovTrip, LDR

Reporting, FRC

User & Infrastructure Support

Tier 2 & 3 Support, Operations, Server & Database support

Quality Assurance and ControlTesting. SOP Development

Metrics CollectionProcess Improvement

ITSS Services

AJF-52 Finance Business Systems

ITSS Overview

Software Development Business Solutions - Web application development and legacy applications maintenance in the FAA portfolio

Enterprise Framework - Web services and common applications. Reusable code and data

Enterprise User Management - Portal, SSO, authentication and authorization

Unified portfolio management, methodology, and tools; COTS integration. Sustaining and improving legacy while moving to SOA, Non-NAS EA. Enterprise IDMS, security

Business Intelligence Expanding the information available to decision makers

Delivering information through tools and promoting self-service: Business Objects

Transforming enterprise data into decision \ information, visualization

Services Provided

Services Provided (Contd.)

User and Infrastructure Support Structured and effective tier 2 and 3 support

Infrastructure support to critical FAA applications

Looking Forward: Increased user self service, automated monitoring and improved security

Program Enablers - Quality Assurance and Control Verify work process and products for accuracy and

completeness

Capture lessons learned for program improvement in efficiency, cost savings and increase quality

Gather and disseminate quality metrics for review and apply to continuous improvement

Looking Forward: improved metrics reporting and feedback process

CONTRACT SUMMARY PROGRAM OVERVIEW PROGRAM SUMMARY PROGRAM DETAILS RECOMMENDATIONS