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ITSS

• This overview deck contains two sections. Please use the links below to navigate

– How to Register for ITSS Application Access• Contains guidance on how to create or update your profile and

access ITSS Dashboard, SmarterTrack and other sites

– SmarterTrack Overview• Contains a walkthrough of common functions within SmarterTrack,

including how to submit a ticket or

ITSS

How to Register for ITSS Application Access

August 14, 2013

ITSS Request Management Tool

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ITSSAccess ITSS Dashboard

https://psdc.deloitte.com/dashboard - This link is accessible via Deloitte, Internet or CWOPA network - Please log in with your Deloitte credentials (same as Outlook, PMC, etc.)

- After logging in, you will see one of the two screens below. Please proceed to the indicated slide # to complete your registration.

New User – Go to slide 4 Existing User – Go to slide 6

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ITSSRegistering to use ITSS Dashboard and SmarterTrack

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ITSSRegistering to use ITSS Dashboard and SmarterTrack

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ITSSRegistering to use ITSS Dashboard and SmarterTrack

You are now successfully signed up to use ITSS Dashboard and SmarterTrack

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ITSSExisting User - Updating your Profile

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ITSSUpdating your Profile

ITSS

SmarterTrack Overview

August 14, 2013

ITSS Request Management Tool

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ITSSLogging into SmarterTrack

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ITSSSubmitting a Ticket

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSS

* indicates mandatory fields

Submitting a Ticket

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSSubmitting a Ticket

* indicates mandatory fields

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ITSSTicket Confirmation

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ITSSTicket Confirmation

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ITSSTicket Confirmation

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ITSSReplying to a Ticket

* Do not reply to e-mails that the tool sends out, that email is not monitored

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ITSSReplying to a Ticket

* Do not reply to e-mails that the tool sends out, that email is not monitored

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ITSSReplying to a Ticket

* Do not reply to e-mails that the tool sends out, that email is not monitored

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ITSSReplying to a Ticket

* Do not reply to e-mails that the tool sends out, that email is not monitored

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ITSSReplying to a Ticket

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ITSS

* Do not reply to e-mails that the tool sends out, that email is not monitored

Closing a Ticket

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ITSSClosing a Ticket

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ITSSClosing a Ticket

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ITSSClosing a Ticket

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ITSSFlow chart

SR submitted

ITSS receives SR

Does SR have all the required information?

SR will be returned to submitter

No SR updated and resubmitted

Does SR have all the required information?

NoSR processed and confirmation email sent

SR Closed

Yes