The Digital Manufacturer – Resolving the Service Dilemma

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“A lot of things that we’re seeing in services is how a company can go

from just production capability to a produce-on-demand and produce on different capabilities with our whole

flexible manufacturing environment.”

 

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- Douglas Bellin, Global Lead, Manufacturing and Energy Industries at

Cisco

“Now this could be a services model from a manufacturer to an end-user,

so maybe it is what we’re seeing a lot in connected homes. Where you are seeing a connected refrigerator that

actually talks back to the manufacturer and starts giving them information about the health of that

refrigerator.”- Douglas Bellin, Global Lead, Manufacturing and Energy Industries at

Cisco

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“There is more and more complexity on the plant floor. That complexity has tremendous

opportunity to better understand what's occurring, how to drive production, and how to optimize what's coming in and going out

of a plant.

What that presents for both the end-users as well as machine builders is ‘how do I get

moving on this journey.’”

 

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

“Once customers are connected they can produce and deliver intelligent

data, it’s [about] helping them leverage it, helping us understand

what all the data means, and how we can really optimize the output of our

assets.”

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

“We developed a whole set of services where we’ll go into a given site, and we’ll do

an upfront assessment of everything they own and the current level of connectivity

they have on the plant floor. Then develop a master plan … so they can begin to think

about getting those benefits of digital manufacturing.”

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

“You’ve got to assess what you have. Then understand what your goals are as a business, and obviously how your manufacturing operations fit into that

strategic plan.”

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

“What we’re talking about first is unlocking the data that exists so we can actually start reacting to what's

going on.”

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- Douglas Bellin, Global Lead, Manufacturing and Energy Industries at

Cisco

“There's a huge, huge amount of data from those sensors.

Again, it’s that plan that you're talking about, but now that plan is ‘where did the data come from, what we do with it, and how do we do it,’ what are you looking at from, you know, helping the customers

understand that data.”

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- Douglas Bellin, Global Lead, Manufacturing and Energy Industries at

Cisco

“If manufacturers are going to invest in infrastructure and modernization in

order to get more data, then again there’s a question, ‘what do we do with it to optimize performance.’”

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

“… so that requires turning data into information, creating higher value analytics, and increasing domain

knowledge of a particular manufacturing process. Those are the types of services we’re beginning to deliver more and more of, and these analytics become available from our

customers’ plants.”

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- Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell

Automation

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