Cisco Services Portfolio

Cisco Public © 2011 Cisco and/or its affiliates. All rights reserved. 1

Cisco Services Portfolio Selcuk Cetinel Solutions Executive, Cisco Services

October 10, 2012

Cisco Public 2 © 2011 Cisco and/or its affiliates. All rights reserved.

• Business and IT Challenges

• How Cisco Services Can Help

Journey from Architectural Vision to Business Solutions

The Cisco Smart Services Difference

• Services to Support Business Outcomes

Align Business and IT Strategy

Improve Operational Efficiency

Increase Business Agility

Drive Business Innovation

• Why Cisco Services?

• Mobility Globally mobile data will increase 39 times from 2009 to 2014

• Cloud and Virtualization More than 25% of software likely purchased on a hosted basis over the next 5 years

• Video Within three years, 91% of all consumer internet traffic will be video

Today, 50% of all Cisco IT network traffic is video

Devices Connected to the Network,

ONE TRILLION There Will Be

up from 35 BILLION in 2010

2013

Cisco IBSG

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Envision IT Architecture

Source: Cisco Services, Bain & Co

Cisco Smart Services Capabilities

Business and Technology

Strategy Alignment

Business Value Justification

End-to-End

Architectural Plan

Technology Strategy,

Architecture & Design

Network Assessment

Security Assessment

Technology Readiness

Assessment

Business

Process Design





Optimize Infrastructure

Average Reduction in IT Costs with Optimized Network Infrastructure

20%


25 years’ networking innovation

and leadership

50 million installed devices

6 million annual customer interactions

90,000+ technical documents

CISCO DEEP KNOWLEDGE BASE

Services that have Automated Software-enabled Capabilities

…which collect Network Diagnostic Data

…which is analyzed and compared to Cisco’s Deep Knowledge Base

…to provide Actionable Insight

Co

re P

ack

ag

es

A

S D

eli

ve

rab

les

Security Threat Notification

Installed Base Management

Assis

ted

A

uto

mate

d

Service Delivery Commitments

SR/Case Management

Standardized SLA’s

Tech Support Ops Management

Security IntelliShield Alerts

Inventory Collection, Reporting & Analysis

Foundational Technical Support

OS & Software Updates

Advanced Hardware

Replacement

Online Technical Resources

24x7 TAC

Network Optimization Service

RMS

NOS with Smart Analytics

Remote Management Services


• Manage and automate remote support operations for their global data center expansion

CHALLENGE

• SMARTnet with Smart Call Home

• Enhance proactive monitoring of critical networks to ease network administration

• Provide continual device, diagnostics, alerts and remedial advice

CISCO SOLUTION

Speed ROI Reduced incident resolution time by up to three hours

ROI estimated at 10–15% over outsourced service

Stability Increased network stability and uptime delivering utilities to millions of customers

Simplify IT Infrastructure


• Required comprehensive solution across technology and network management services to ensure QoS, ROI, scalability

CHALLENGE

• Remote Management Services

• Global project management, planning, design, implementation, and remote management

CISCO SOLUTION

Stability Reduce Costs Gained highly reliable performance, control and high quality

Retained network control without hiring additional resources

Reduce Costs






Enable Architectures



20%

Data Center/ Virtualization

• Consolidation

• Virtualization

• Automation

• Cloud

• TelePresence

• Business Video

• Virtual Conferencing

• Customer Care

• IP Communications

• Routing and Switching

• Security

• Mobility

• Energy Management

• Application Performance

Collaboration Borderless Networks


• Educate next-generation of global leaders

• Enable collaboration within and outside university

• Streamline day-to-day university operations

CHALLENGE

• Collaboration planning, design and implementation services

• Collaboration tools for real-time, face-to-face interaction and community building

• Unified Communications for voice, unified messaging and contact centers

CISCO SOLUTION

Reduce Cost Annual savings of US $2.5 million

Innovate Anytime, anywhere collaboration

Extend Market Extended interactive classroom experience around the world

Collaboration in the Classroom And Beyond

Improve Team, Partner and Customer Experience

Cisco Smart Services Capabilities

Product and

Solution Support

Network

Performance Analytics

Network Peer and

Industry Benchmarking

Architecture

Operations Assessment

Architecture Optimization

Remote Monitoring, Diagnostics and

Alerts

Architecture

and Deployment

Migration

Integration

Business and Architecture Strategy

Alignment

Architecture

Planning and Design

Architecture and

Technology Assessment

Facilities

Planning and Design

Architecture Security

Architecture

Design Validation

Plan Build Run







Enable Architectures

Three-Year Growth Higher Than Peers When Using IT to Transform Business

35%


Drive Business Innovation

Implement Solutions


20%


• Connect 207 public schools to the data center, the Internet, and each other

• Deploy education solutions for developing world-class learners

• Improve learning environment and quality instruction

CHALLENGE

• Network, IP telephony data center planning and design services and products

• Partner with Gold Certified Partner, Etisalat, for system integration

• Connect 300+ schools for student-centric, technology-based learning environment

CISCO SOLUTION

Strengthen Industry-Specific Processes

Rapid deployment in time for start of school year

Enhance learning and reduce travel

Productivity Innovate Time to Market Connected learning environment


© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

One Common Infrastructure

Enabling, Managing, and Operating a Smart+Connected Community

Within 20 years, a city of 5 million can drive

Source: Connecting Cities: Achieving Sustainability Through Innovation Nicola Villa and Wolfgang Wagener, Cisco IBSG

City

Revenues

+$15B

Energy

Efficiency

+30%

New jobs

375,000

GDP

Growth

9.5%

The Benefits of Communities


Solutions that support clinical care unbounded by distance, physical location, or setting

Care-at-a-

Distance

Comprehensive healthcare IT infrastructure solutions that enable security, reliability, and regulatory compliance

Healthcare

Technology

Foundations

Services that enable hospitals to reduce capital and operating expenses of their facilities

Smart Healthcare

Facilities

Solutions that optimize imaging workflow and image access

Connected

Imaging

Solutions that streamline workflows and improve communication among clinicians

Clinical Workflow

Using the network as a platform, the Cisco HealthPresence solution combines high-definition video, advanced audio, and patient medical data to create an environment similar to what most people experience when they visit their doctor or health specialist.

Business

value

Increased convenience and access to healthcare for patients

Optimizes the use of scarce expert resources while containing costs and offering a live, “face-to-face visit” experience

Offers the ability to augment and optimize the capacity and reach of care-delivery systems in a patient-friendly and convenient way

Attendant places

call to a remote doctor with a single touch

Medical instruments provide vitals

Patient in a remote area needs to see a

doctor

Local attendant (a licensed healthcare professional) places patient at Cisco

HealthPresence unit

Remote doctor sees patient in high-def

video and views data from medical devices in streaming video

Treat the “worried well” and the uninsured

Use a distance visit to renew prescriptions or periodically check on patients with chronic illnesses, especially in nursing homes

Mobile units, within a motor vehicle, are also possible, for roving care

Drugstores and other retailers can expand their services to include more sophisticated wellness and healthcare services

Patients

Aged 16 to 75+

51% male, 49% female

Remote clinic experience for patients with non-life-threatening illnesses and injuries

Patient Results

99% 95% 93% Were satisfied with the

experience

Felt the visit

was confidential

Would recommend

the service

Cisco LifeConnections Health Center in San Jose provides an alternative to in-person doctor visits for employees in Research Triangle Park, North Carolina

UHG coordinated administrative process (scheduling, payments, coordination of benefits, network availability of clinical services)

Patient Results

97% 98% 90% Were able to communicate effectively with healthcare professionals using the service

Were comfortable using the technology

Would recommend the service


Cisco can help transform the way justice is delivered by connecting the key

players in the judicial cycle

Law Enforcement Courts Corrections

Customer Reference Architecture

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Consulting Partners

Influence Solutions

Technology Partners

Create Solutions

Services Partners

Manage Solutions

Resale Partners

Provide Solutions

• Products and Services

• Local focus

• Industry focus

• Managed Services

• Professional Services

• Outsourcing Options

• Cloud Services (XaaS)

• Architectures

• Validated Designs

• Joint Solutions

• Simplifying Adoptions of New Technologies

• Business Process

• Aligned Architectures

• Specialist Consultants

Gain the Combined Expertise of Cisco and Our Partners

Cisco + Partners = Largest Collection of Certified IP Experts

Cisco • 11,800+ Services Employees,

180+ Countries

• 19 facilities, 17+ languages

• 90K+ technical docs

• 600+ best practices

• Web Support: 77% solved online, 2.5M+ visitors/monthly

Partners • ~50,000 authorized, 19,000+

• specialized

• 150+ distribution partners

• 84,000+ certified partner employees

• 4.65 satisfaction partner delivered support

Changing a City, a Country, the World Changing a City, a Country, the World

Enhanced quality of life for citizens

Social Sustainability

Continuous job & business growth

Economic Sustainability

Protecting the World for future generations

Environmental Sustainability

For More Information

www.cisco.com/go/services