Building a Smarter Workplace

© 2011 IBM Corporation

Building a Smarter Workplace

Arthur Chiang – IBM Vice President of Workplace Services

March 2011


...about people; its social

... about creating a culture for innovation

…about enabling employees to focus on their work, instead of the complexity of technology

... about business transformation

Today’s Workplace is…

... working anywhere, anytime

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Being Driven by Key Trends

Over 250 million smart phones shipped in 2010, growing at 25% through 2013

Media tablet shipments will grow from 13.1M in 2010 to 57.5M in 2013 (45% CAGR)

57% of US workers use social media for business purposes at least once per week

Information created will increase by 5x

Sources: IDC; Gartner; IBM analysis

Nearly 25% of workers use a Smartphone that is not company-supported – creating one of the most significant security concerns

5.3 hours wasted per employee, per week due to inefficient processes

40% of IT service and support requests can be resolved through self-service; only ~5% actually are

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People are Working Differently

Within six years, workers will collaborate 80% of their time

Work will flow seamlessly, fluidly, across fully connected and visible processes

Work increasingly will involve external partners

Agility will become a key performance metric

Proactive processes will be strengthened with predictive capabilities

Work will not be centered on an organization but on a community of people

Batch processing will be forgotten; real-time will be the new normal

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Source: IBM CEO Study 2010


Industries are Evolving to a New Workplace

PharmaceuticalsGetting to market faster

• Enabling greater productivity, better collaboration, and faster decision-making through smart phones

• Reducing total cost of ownership for mobile services by 30%

Banking and Financial Creating new business

• Providing a flexible work environment by enabling anywhere, anytime work through cloud computing Reduce cost of replacing PC’s while supporting a variety of employee work styles

Public SectorIncreasing city safety

• Improving police force operations by enabling officers to check identity and visa status through mobile devices Reducing the amount of time to submit a query and eliminating errors

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The Workplace of the Future is Now

Technology has converged to enable the next phase of the Internet to be personalized, interactive, mobile, device

independent and connected to the Cloud

That infrastructure must help businesses move to the new workplace

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Enablers of a Smarter Workplace

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Enterprises are Internal and External Social Networks

Humans are social and want to communicate

The web is social

A social business embraces networks of people to create business value

Teams work faster with one another, generating more ideas

Workers bypass bottlenecks to share knowledge and react faster

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Importance of Social Business for Standout Organizations

People are transforming the way they interact...and this transformation is impacting the way business is being done

95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years.

– IBM CEO Study 2010

Standout organizations

are 57% more likely to allow their people to use social and collaborative tools.

– IBM CHRO Study 2010

Why Social Business is important...

69% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues.

– McKinsey Global Survey 2009

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IBM Embraces Social Computing

Innovation Jam: 150,000 people, 46,000 ideas, $100M invested

IBM brand strategy starts with the employee

Surfacing experts in media: “I’m an IBMer”

Surfacing experts on the web both inside and outside the firewall

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“Use social media as a means to expose IBM’s experts and expertise to the world”- Adam Christensen, IBM Social Media Communications


Mobility Has Tremendous Potential and Challenges

The ability to work anywhere, anytime from any device

Smartphones and tablets are exploding in the marketplace from a variety of vendors and platforms

Personally owned devices are gaining traction in the enterprise

Security is a key area of concern for enterprises of all sizes

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Enabling End to End Mobility in the Workforce

Business challenges:Deliver differentiated and enhanced guest services, especially for corporate clients and hotel owners; architect solution for mixed global e-mail platforms for 5,000+ end users with smartphones

Solution: A managed and integrated solution:

- Enterprise mobility services for BlackBerry®, iPhone and iPad lifecycle

- Email, web and calendar access and support with end user help desk

- Build mobility device access to business intelligence for operations reporting

Benefits: Adoption of mobility computing solutions deliver clear business value

and employee productivity improvements

Changed how technology innovation is delivered in the corporation

Improved total cost of ownership and infrastructure savings that enable for 30 percent smartphone growth over 5 years

Subscription-based pricing simplifies billing and tracking and helps predict costs

Solution components: IBM Mobile Enterprise

Services solution, including:– BlackBerry®

Enterprise Server, iPhone and iPads

– E-mail, Web and calendar support

– End user help-desk capability

– Enterprise application support for smartphones

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Industry: Hotel and Hospitality


What is Cloud?

End users have been using Cloud and software as a service (SaaS) for many years

Cloud is a new consumption and delivery model

Cloud computing helps enterprises transform business and technology

Public, private and hybrid Clouds

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Cloud Advantages

Do more with lessReduce capital and operational expenses

Reduce riskEnsure right levels of security and resiliency

Higher quality servicesImprove quality and deliver new services

Business agilityExpand or contract based on business needs

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Leveraging Desktop Cloud to Enable Secure Mobility

Desktop Virtualization enables a safe and secure mobility

implementation

1.Data remains in the data center not on the device.

2.Applications remain in the data center not on device.

3.Legacy application can be supported on mobile devices.

4.Support for personal mobile device use.

Why is this important?

Challenges• Easily lost• Target for theft• Consumer grade security• Consumer grade device management

• Requires OTA support processes

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Mobility and Cloud for Secure Mobile Solutions in Healthcare

Mobility…… bringing healthcare to the point of care ……. data is more secure in the data center ……. immediate access to critical information ……. patient information entered quickly, easily and once ……. support the highly collaborative healthcare environment

Home healthcare- Nurse arrives. Checks and records patient information. - Connects to Bluetooth device. - Sends information to the data center wirelessly.

Patient portal - Access via any device.- Learn about procedure.- Preventative care.- Viewing records.- Understanding rights.- Care reminders.

Nurse on rounds- Checks each patients chart. - Noting vital signs and medications, logs her observations.- Never pushed a cart or waited for a station. - Devoting more time to patient care.

Doctor at home or mobile- Off shift doctor gets a call. - Using an iPad, pulls patient record.- Checks medical references and send instructions.

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Information Technology: what tools and technologies are needed to enable various personas to effectively do their job and drive innovation? What is the role of the Cloud?

Human Resources: what are the right policies, guidelines and programs? How do you manage a transitional workforce?

Legal: what are the legal requirements in different geographies?

Security: how do you ensure your intellectual property is secure on a variety of devices and on the Cloud?

Learning: how do you educate your workforce about this new way of working? How do you bridge the generation gaps?

Communications: how do you make sure your workforce hears key messages? How do you make sure you hear your workforce?

Governance: how do we align IT strategy with business strategy and ensure that we are on track to achieve our goals?

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Getting Started

Visit IBM at Booth 402!


Questions?

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Thank You!