Building a Smarter Government

8/8/2019 Building a Smarter Government

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IBM Software Government

Building a smarter government

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1 2 3 4 5Interconnectivity Innovative

collaborationIBMsolutions

Casestudies

Why IBM?


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An opportunity for change

In the United States alone,2.9 billion gallons of gas islost every year as a result ofcongested roadways.

Technology is bringing the world closertogether. It is now possible to communi-cate and collaborate with practicallyanyone in a matter o seconds. Thisimmediacy has trans ormed not only howwe interact with one another, but also theway our entire world works.

Society is no longer based on proximity,language and culture. The whole concepto nationality, or both individuals andbusinesses, is beginning to evolve towarda global perspective.

And governmentcentral, regional andlocalis no exception. All cities andnations are becoming interconnectedeconomically and politically. Emergingeconomies modernize more quickly thanever. Supply chains demand global trans-portation networks. Distribution andcommunication networks are now criticalto the worlds stability. Flexible, spontane-ous, worldwide collaboration is replacingfxed management structures.

31 Interconnectivity 2 Innovative collaboration 3 IBM solutions 4 Case studies 5 Why IBM?

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But these changes have been accompa-nied by a complex set o challenges:economic instability, budget short alls,changing demographics, environmentalconcerns and security threats. There is anever-growing need or collaborationbetween public and private entities. Greaterconnectivity brings rising expectations orgovernments to be more responsible,open and accountable.

Thats why many are shi ting to a moreoutward- ocused strategy, reaching acrossorganizational and unctional boundaries toaddress problems and capture new oppor-tunities. Being a leader in this new, smarterworld means harnessing the capabilities othe latest technologies. It also meansdeveloping collaborative strategies andapproaches that are designed to dramati-cally improve services and sa eguard theoperation o organizations, communitiesand the global economy.

The trans ormation is only beginning.


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A smarter world

Eight in ten governmentleaders anticipate substantialchange ahead.

Essential to building a oundation or thegovernment o the uture is integratingtraditional in rastructures with digital in ra-structures. Computational power is beingapplied to just about everything. At thispoint, any person, object, process orservice, in any organization o any size, canbecome digitally aware and networked.

This opens up possibilities that spanthe entire reach o government. To helpensure the economic health, wel areand security o their citizens, smartgovernments are working together toward:

Improving citizen and business services

Connecting people to programs basedon individual needs, achieving sustainableoutcomes, reducing operational costs andmaximizing taxpayer value.

Managing resources effectively

Leveraging business intelligence and mak-ing plans to improve insight and elevateper ormance with visibility and control.

Strengthening national security and public safety

Enabling de ense and law en orcementorganizations to achieve situationalawareness, increased speed o commandand combat superiority.

Achieving a sustainable environment

Deploying environmentally responsibleoperations, including energy e fciency,conservation in transportation managementand the pursuit o renewable resources.


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Going horizontal

It is essential that governmentleaders position themselves toaddress the challenges andopportunities of the next decade,while taking into account bothglobal trends and local issues.

So how do we accomplish this? It beginsby working closely with the public andprivate sectors to create an environmento thriving businesses, e fcient in rastruc-tures and satisfed constituencies.

This can be achieved through innovativecollaboration. Innovative collaborationsupports the exchange o in ormationacross both internal and external organi-zations, in any orm, or any channel,between any sender and recipient. Byimplementing communications technol-ogy, governments can not only keep in

touch with a complex network o organi-zations, agencies and private sectorentities, but also increase shared awarenessand promote smarter decision makingthrough collaboration.

As organizations shi t rom hierarchicaland vertical to di use and horizontal,innovative collaboration can enable greaterteamwork and interconnectedness. Soon,virtual organizations will no longer be aconcept but rather a crucial component inthe way success ul governments unction.


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The IBM differenceIBM can help governments make innova-tive and dynamic collaboration a reality.Our strategy is aligned with the prioritieso national, regional and local governments.Through collaborative work with ourclients, we have implemented compellingsolutions that address the wide range ocomplex issues governments ace everyday: trans orming social services, protectingcustoms and border operations, ensuringpublic sa ety, improving transportationexperiences, managing and regulatingfnance and taxation, enabling smartcommunications and much more.

IBM helps governments proactivelytrans orm their operations and deliverinnovative services to their citizens andbusinesses. We enable greater accessto in ormation and resources, helpimprove responsiveness and e iciency,and protect in ormation and criticalresources. We work with governmententerprises to help build in rastructures

or economic growth and stability in aglobal environment.

It is essential that government leadersposition themselves to address thechallenges and opportunities o the nextdecade, while taking into account bothglobal trends and local issues. Collaboratingwith experienced and knowledgeablepartnersincluding academia, involvedbusinesses, industry experts and stake-holders rom the communityholds thegreatest hope or success. To accomplishthis, IBM provides tools that can turnin ormation into valuable insights, helpinggovernments make in ormed decisionsand giving them the ability to instantlytake actionnow.


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IBM Lotus and IBM WebSphere Portal software

You can get work done quickly andef ciently with IBM Lotus andIBM WebSphere Portal software.

Award-winning collaboration so tware toolsrom IBM can help governments stimulatedeeper thinking and develop plans withimpact. At the heart o innovative collabo-ration solutions rom IBM are two robustplat orms: IBM Lotus and IBM WebSphere Portal so tware.

IBM Lotus so tware delivers robust com-

munications capabilities through a suite opower ul tools, empowering people toconnect, collaborate and innovate while

optimizing the way they work. Lotustechnologies such as social so tware,instant messaging and Web 2.0 o eringsand the integration o collaboration toolswithin portals and everyday applicationscan help people work more e fcientlyand fnd the right in ormation andpeople at the right time to supporta more-e ective government.

IBM WebSphere Portal so tware enables thecreation o exible, customizable portals thatscale to meet the needs o governmentorganizations large and small, helpingdeliver exceptional Web-based experiencesto citizens, businesses and agencies.

WebSphere Portal so twarebased solu-tions can help improve e fciency withtailor-made views o your entire governmententerprise or provide role-based work envi-ronments that combine personalized contentwith collaborative capabilities.

Above all, WebSphere Portal solutionshelp enable innovative collaboration bycreating a single point o interaction withapplications, content, business processesand people or a unifed experience,accessible rom practically anywhere.


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The power of collaborationGet work done quickly and e fciently withIBM Lotus Notes so tware. Create acompelling, robust Web presence that canmeet or even exceed the needs o keystakeholders using WebSphere Portalso tware. Build communities and sharebig ideas with IBM Lotus Connectionsso tware. Integrate presence awareness,instant messaging, e-mail, telephony andWeb con erencing capabilities with IBMLotus Sametime so tware. Gather criticaldata while minimizing errors and reducingcosts with IBM Lotus Forms so tware. UseIBM Lotus Web Content Managementso tware to empower business users tocreate and manage their own Web content

without IT bottlenecks, helping ensure thatpeople can fnd the in ormation they need,when they need it. Create enterprisemashups to deliver quick business appli-cations and return on investment with IBMMashup Center so tware.

All o these tools work together to ormthe oundation o a smarter government.For example, they can:

Help a decision maker fnd experts basedon their profles and then instantly connectwith them using links in those profles.

Connect a consortium o experts when adisaster occurs.

Create sel -service portals, so peoplecan accomplish tasks more quickly andeasily in a security-rich manner.

Provide team rooms and communicationtools that enable conversations betweenteams and thought leaders working onimportant challenges.

Process management based onthe components of the IBM WebSphere portfolio is a central element for implementing our

vision of a comprehensivee-government platform. Reiner KlhDirector, Dortmunder Systemhaus


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A citizen-centric solutionBy putting Lotus collaboration so twaretools and WebSphere Portal so tware towork, you can trans orm the day-to-dayoperations o government, opening up newavenues o connection and collaboration.

Governments can in orm, engage andempower citizens, as well as:

Improve responsiveness by helpingconstituents fnd and use the in ormationand expertise they need.

Deliver new services via the Web bycombining existing data sources andprocesses and making them available.

Deepen citizen relationships throughmultiple modes o communication andonline community building.

Gain e fciencies by automating paper-based processes and empoweringcitizens to serve themselves.

Strengthen their commitment tosecurity and privacy, while in ormingand serving constituents.

The end result? A more proactive, citizen-centric government that remains commit-ted to public service. One that strengthenspublic sa ety and security, collaboratese ectively, manages resources e fcientlyand builds a sustainable environment.

IBM can help you turn all o this intoa reality.

With the IBM solution in place, wecan provide better and more-securedocument submission services to our clients, and we can receive and process land transactions faster and with more error checking up front than ever before. Nancy Saunders

Acting director, Registry 2000, Land Programs,Corporate Registries, Service Nova Scotia andMunicipal Relations


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IBM Lotus and IBM WebSphere Portal case studies

Australian Social SecurityAppeals TribunalGovernment agencies servegrowing populations with

limited budgets and personnel but must

continue to improve decision-makingspeed and quality. The Australian SocialSecurity Appeals Tribunal (SSAT) reviewsadministrative decisions made under socialsecurity, amily assistance law and childsupport legislation and was challenged todeliver consistent, accurate decisionsbut su ered rom ine fcient in ormationsharing and disconnected resources.

It turned to IBM or help creating a Webportal that provided role-based access tobusiness systems, content repositoriesand discussion orums. By logging on,employees and members can accesse-mail, calendar appointments and criticalre erence data. This helped the AustralianSSAT gain aster access to distributedin ormation, speeding the decision-makingprocess and improving its ability to fndrelevant expertise and in ormation.

Together, Lotus and WebSphere Portal software offers us collaboration that helps us spend more time serving our clients. Greig MorrisBusiness manager, In ormation Technology,Social Security Appeals Tribunal


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Swedish Road AdministrationTransportation organizations can helpthe environment by in using intelligenceinto their entire transportation systemstreets, bridges, intersections, signs, sig-nals and tollsmaking it smarterand more interconnected. The city oStockholm, Sweden, was aced withgrowing urban tra fc congestion andneeded a solution that would encourageits citizens to make better transportationchoices that would beneft them andthe environment.

IBM was engaged to design, build andoperate a ully automated road-use chargingsolution. Between 6:30 a.m. and 6:30 p.m.,Monday through Friday, a congestioncharging system taxes vehicles enter-ing or leaving congestion zones. Faresare highest during peak rush hours. Radio

requency identifcation (RFID) technologiesand cameras are linked to license plate andfnancial databases to identi y vehicles andprocess billing.

A ter a seven-month pilot, tra fc droppedby approximately 25 percent, whichequates to roughly 100,000 ewer vehiclepassages per day. Train and transit pas-sengers increased by some 40,000 perday, and greenhouse gas emissions ell byan estimated 40 percent.


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Washington County sets the stagefor e-governmentLike many government entities, WashingtonCounty constantly seeks to provide up-to-date services. Accordingly, when citizens

and county employees began asking oreasier access to in ormation, WashingtonCounty knew it had to act quickly. Citizenswanted to spend less time visiting countybuildings to retrieve in ormation and receiveservices, while employees were demandingeasier access to back-end in ormation.

Washington County created ane-government portal solution that givescitizens and sta members the in orma-tion and services they need, when andwhere they need them, allowing thecounty to become more responsive to itsconstituents while paving the way or broadprocess trans ormations in the uture.

The solution led to greater employee pro-ductivity and e ectiveness, increased cus-tomer and sta satis action, and a higherreturn on technology investments, all with-out rebuilding or replacing the existingIT in rastructure.

We evaluated a lot of solutions,including Microsoft .NET,but the IBM WebSphere

solution gave us an open,integrated environment tobuild e-government solutions across a variety of hardwareand software platforms. Nadine CulbersonIn ormation systems manager, Washington County


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Why IBM?

We offer solutions that arerelevant and deliver value today,and create a foundation fortomorrow. IBM is ready to help

your organization adapt to theforces of change.

Our o erings ully leverage Web 2.0 tech-nology and are based on open standards,so they can work with your existing invest-ments. They can help improve e fciencyand lower the costs o interactions acrossall aspects o your operations.

In addition to o ering one o the broadestgovernment-ready collaboration port oliosin the marketplace, IBM also has integralexperienceincluding unctional expertsin both government and IT solutionsthatcan help you address your unique needsand key ocus areas.

To get started, please visit:ibm.com /government

For more in ormation about IBMs visiono smarter government, please visit:ibm.com /smarterplanet/us/en/

government/visions

For more about IBMs Web portal so twaretools or government, please visit:ibm.com /so tware/websphere/portal/ industry/government

IBMs Collaboration AgendaThe Collaboration Agenda brings togetherIBMs vertical industry experience, so t-ware lab specialists and consulting ser-vices experts to help clients realizemeasurable returns rom improving theway in which people interact. For morein ormation, please visit:

ibm.com /so tware/lotus/ collaborationagenda


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http://ibm.com/governmenthttp://ibm.com/governmenthttp://ibm.com/smarterplanet/us/en/government/visionshttp://ibm.com/smarterplanet/us/en/government/visionshttp://ibm.com/smarterplanet/us/en/government/visionshttp://ibm.com/software/websphere/portal/industry/governmenthttp://ibm.com/software/websphere/portal/industry/governmenthttp://ibm.com/software/websphere/portal/industry/governmenthttp://www-01.ibm.com/software/lotus/collaborationagenda/http://www-01.ibm.com/software/lotus/collaborationagenda/http://www-01.ibm.com/software/lotus/collaborationagenda/http://ibm.com/smarterplanet/us/en/government/visionshttp://ibm.com/smarterplanet/us/en/government/visionshttp://ibm.com/governmenthttp://www-01.ibm.com/software/lotus/collaborationagenda/http://www-01.ibm.com/software/lotus/collaborationagenda/http://ibm.com/software/websphere/portal/industry/governmenthttp://ibm.com/software/websphere/portal/industry/government


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Accelerate your software investmentstime to valueIBM So tware Services or Lotus andselect IBM Business Partners can helpyou better under-stand your technology

options and how to leverage Lotuscollaboration solutions to help youdecrease your IT total cost o ownershipand increase your organizations productivity.

Find out more about the technical consulting,training and So tware Accelerated ValueProgram services available to help youaccelerate your success with IBM technology.For more in ormation, please visit:ibm.com /so tware/lotus/services
http://ibm.com/software/lotus/serviceshttp://ibm.com/software/lotus/serviceshttp://ibm.com/software/lotus/services


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Building a Smarter Government