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Andrea Chiappe, CIP
CHANNEL YOUR INNER JEDI
5 Key Strategies Taken from Star Wars
Andrea Chiappe, CIP
CHANNEL YOUR INNER JEDI
5 Key Strategies Taken from Star Wars
Andrea Chiappe, CIP
CHANNEL YOUR INNER JEDI
5 Key Strategies Taken from Star Wars
Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’
Propeller Head
What I Do
Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’
Propeller HeadPropeller Head
Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’
The Rebel Alliance
The Empire
MONOLITHICHEIRARCHAL ORGANIZATION
STATICSILO
SERVICES BASEDFLAT ORGANIZATIONFLEXIBLEPLAYS NICE
MANAGING INFORMATION IS A STRATEGY
tactical
strategy
See the challenge for what it really is…
Choose WiselyDoes this strategy solve a problem or does it further complicate things for the user?Is it useful? Are you just flexing your “inventor brain?”
What are the business implications of this strategy?
Communication
• Fluent in 7 million forms of communication• Assists in etiquette, translation and customs• Battery powered• Designed to interact with organics
Vision
Mission
Values
Goals
Strategies
Tactics
Action plans
The different questions answered at each stage might be as follows:
Questions to be answered
Example
Vision Where are we going? A vibrant rural economy driven by value-added agriculture.
Mission Why do we exist?Who do we serve?How do we bring value?
To create and facilitate the development of value-added agricultural businesses.
Values What do we stand for? Sustainable production, empowerment of smallholders
Goals What are we trying to achieve?
Use local farmer leaders with business development skills to develop the businesses.
Strategies How are we going to progress?
Create a membership of twenty farmers by February 1.
Tactics What do we need to do? Form a membership committee to recruit local farmer leaders. Identify forty farm leaders in the area. List their qualifications. Contact them individually with the expectation that half of them will join.
Action plans How will we do it?Who will take responsibility for each action?When will they do it by?
Change
OPERATIONAL EFFICIENCIES
DEFINING VALUE EVERY ORGANIZATION WEIGHS THE DRIVERS FOR AN INFORMATION MANAGEMENT STRATEGY
DIFFERENTLY
COST OPTIMIZATION
DIGITAL BUSINESS
Running the business through cost avoidance or reduction
Transforming the business by treating content and information as an asset, encouraging collaboration and decision making and creating new business opportunities
Growing the business via measurable productivity increases
COMPLIANCE & GOVERNANCEMeeting regulatory compliance requirements and supporting business continuity
ORGANIZATIONS VALUE INFO MANAGEMENT IN MANY WAYS
Strategic Personas
Transformation
Transformation Journeys
We are all at different places.Our journeys should be continuously moving forward.
Managing information is not a set it and forget it thing.
EXPERTJUST
STARTINGGETTING
BY
Habituation
The diminishing of a physiological or emotional response to a frequently repeated stimulus.
#SuperSadFace
Think younger…. the more we are exposed the more we get used to it… get away from lifetime
of habits and feel the problems again…
Step back
WAY back
Enterprise
Visibility
IntelligentProcessesFlexible
Infrastructure
OptimizedConsolidation
UsableExperiences
Improved use of automation intelligence in processes
Intelligent Content NetworkReliability and usability
High availability and scalableDelivered as services
Connect or Replace Historical software solutionsMultiple platforms
Objectives
VISUALIZE
INDIVIDUALIZE
MODERNIZE INTEROPERA
TE
AUTOMATE
Self-service app stores, robust enterprise life cycle capabilities,
curated view of info and content, simple UX
Intelligent layer on historical archivesSeamless Integration
Analytics, Auditing, and reporting
INCREASE TRANSPARENCY
INSPIRE COLLABORATION
IMPROVE EFFICIENCY
Basic Workflow
1. Insurance Carrier Sends Information to a Processing Company
•Information comes in digital and physical formats• Information consists of standard medical bills, text-based documents,
pictures and hand-written notes.
2. Company Accepts Information For Processing• Information gets manually sorted, digitized/scanned, annotated and
entered into company’s system• Information gets transferred from the imaging system into appropriate
product to be validated, analyzed, repriced and prepared for negotiations.
3. Company Provides Recommendations to the Insurance
Carrier on Further Actions and Payment Amount
Zoom in…
Look at the tiny details in your journeys and solutions…
Don’t Duplicate. INNOVATE.
Uncover Your Digital EFFICIENCIES.
Start With The Digital JOURNEY.
ContentSource
ContentSource
ContentSource
SYSTEMWAREreCON
External
Systems &
Things
Social MediaFile
Systems
3rd Party Info
Management Systemsco
nnec
tors
• Align strategies with your company vision• Communicate in up/down in terms of
strategy• Do not start with technology• Identify the points of Habituation• Embrace Ideation • Know your stakeholders
• @ChiappeAndrea• [email protected]