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Unlock Excellence with Agile Metrics
Data-Driven Continuous Improvement
September 2015 – Agile Camp Silicon Valley
@kathryn_e_kuhn @goagilecamp
www.linkedin.com/in/kathrynekuhn
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Kathryn Kuhn Based on the San Francisco Bay Area Been doing this Agile thing since 1998 The usual Agile certifications meant to impress you GO STEELERS!
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In God we trust
All others bring data
W. Edwards Deming
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• We are a data-driven company • This is data • Therefore • We should be driven by it
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Oh my!
Question: What Metrics are Coveted/Abused/Over-used in Your Organization?
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Common Metrics Traps What will impede our outcomes?
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Common Metrics Traps
Manipulation Unbalanced metrics Costly KPIs Availability bias Mechanical decision-making False negatives
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Beware the One-Metric to Solve Them All
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Photo courtesy of Flickr : CreaQve Commons
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Photo courtesy of Flickr : CreaQve Commons
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How Do I Unravel This All What metrics help us achieve our desired outcomes?
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First: You Need To Organize Based on Outcomes
• How Deep/Wide is our Agile? Adop%on Outcomes
• Are We Delivering Value Faster? Opera%ons Outcomes
• Are We MeeQng ExpectaQons? Business Outcomes
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Second– You Need Context (2 dimensions) Q1: How Mature are the Agile Prac-ces of Your Group (Team/Program/Department/Business Unit)?
Just GeZng Started
We’re Doing It and …..
We’re Doing Our Best and We Can Improve
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Q2: Which Layer of the Business System are we focused on?
Second– You Need Context (2 dimensions)
Activity
Q. What Metrics are you Using to Track Agile Adoption?
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Now Let’s Zero in on Operational Metrics Steering not Aiming
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not aiming …
… but steering
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Some of My Favorites: Do It Fast Responsiveness: Feature Cycle Time
Velocity (Planned and Actual) / Work Capacity e.g., In Planning we average 6 stories planned per human
per sprint. We finish about 2 stories per human per sprint
Productivity: Focus Factor * hFp://www.scruminc.com/wp-‐content/uploads/2014/05/Hyper-‐Produc%ve-‐Me%rcs.pdf
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Some of My Favorites: Do It On Time: Sprint Predictability Ranges
Keep Doing It: Employee NPS Score
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Metrics Mantra #1: Teams Execute
Will we complete our work in a sprint (stories, tasks, defects, etc.)?
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Teams Execute
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Teams: Consistency over Throughput
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Metrics Mantra #2: Programs Deliver Value
Will we meet our plan objectives (features, milestones, quality, etc.)?
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Programs Deliver Value
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Tracking Release/”PI” Progress
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Release / “PI” Tracking Dashboard
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Metrics Mantra #4: Occasionally Glance Backward
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Consider Past Performance
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2 Minutes on My Toothbrush
hcp://culQvaQngthought.com/author/aziz-‐ansari/
“The notion of being paralyzed and
inconvenienced by the technology that was built to make our lives easier is
fascinating to me.”
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Thank you [email protected] @kathryn_e_kuhn www.linkedin.com/in/kathrynekuhn
