Diagnosing and Changing Stuck Patterns in Teams

Marsha Acker

@marshaacker

Agile Camp 2015

Leaders and Coaches do their own work first

Structure Determines Performance

Visible

Invisible

There are Two Realities –Visible and Invisible

Structural Dynamics

Doing the Work

Interpersonal Behavior

Environment

Business

Organization

Mental Models

Beliefs

Critical Images and Stories

Res

ult

s

Mos

t V

isib

le

Broader Social Structure

Face to Face Structure

Deeper Individual Structures

© Kantor Institute and Dialogix (used with permission)

Three Levels of Structure

Three Levels in Face-To-Face Structure

Kantor 4-PlayerModel

Move

Oppose

FollowBystand

Without Moversthere is no direction

Without Opposethere is no Correction

Without followthere is no completion

Without bystandthere is no perspective

Advocacy

Inquiry

© Kantor Institute and Dialogix (used with permission)

Stuck Patterns

MM

MM

Serial MoveCourteous

CompliancePoint-

CounterpointCovert

Opposition

M

F

F F

M

O

M

O

M

F BO O

Tips for Getting Started