HOW THE FIFAHOW THE FIFA WORLDCUP CANWORLDCUP CANPROMOTEYOUR INTRANET Training and activating people for using the intranetintranet

HOW DOES THEHOW DOES THE INTRANET WORK?INTRANET WORK?

WHY DOES THE INTRANETWHY DOES THE INTRANET WORK FOR YOU?WORK FOR YOU?

I f llIntranets are succesfull• When they make daily tasks easier• When the employee understands and supports the

f tfeatures

TASKS INSTEAD OFTASKS INSTEAD OF TOOLSTOOLS

HOW DO WE MAKE PEOPLE UNDERSTAND THE VALUE OFUNDERSTAND THE VALUE OF THEIR INTRANET?THEIR INTRANET?

and make intranet a bit fun as well?and make intranet a bit fun as well?

CASE 1:

RIJKSWATERSTAATRIJKSWATERSTAAT INTRANETINTRANET

C RijkCase: Rijkswaterstaat • New corporate intranet

• Replaces 14 local intranetsOver 9000 users• Over 9000 users

T i i diTraining content editors• A training pack

• PowerpointQuick reference card• Quick reference card

• Online help section• Online help section• Manual• GuidelinesGuidelines• Videos

H l iHelp section

H l S iHelp Section

R lResult• Over 300 people using the CMS• Lots of feedback about the system (free bugtesting)

K fKey features• Share info organisation-wide• Arrange your own homepage• React

ACTIVATION CAMPAIGNACTIVATION CAMPAIGN

A i i iActivation campaign

A i i iActivation campaign

Check the results

-

2 0

L l dLessons learned• The good

• “Frank video” was well appreciatedKeep activating after launch• Keep activating after launch

• Make an easy training pack available

• The “could have been better”• Help-sectionHelp section• Governing the “local editors”

CASE 2:

RIJKSPORTAAL TRAININGRIJKSPORTAAL – TRAINING EDITORSEDITORS

C 2 Rijk lCase 2: Rijksportaal• 13 ministries of the Dutch government

• 14 different intranets1 portal called Rijksportaal• 1 portal called Rijksportaal

• Over 100,000 users

Bi h llBiggest challenges• sharing with colleagues• new information architecture• authorisation and target groups

S li T i iSplit Training

Day 1: Vision Day 2: CMS

Vi i i iVision training• Information architecture• Editorial guidelines• Editorial organisation

Vi i i iVision training

Ask learningtargets

Vision and concept

Showcase a prototype

SimulateEvaluate Simulatepractical situations

The gameEvaluatelearningtargets

L l dLessons learned• The good

• Ask user learning targetsSimulate daily situations• Simulate daily situations

• Split vision & CMS training

• The “could have been better”• CommunicationCommunication• Bad pilot caused

C f iConnect for questions• www.twitter.com/timvanwaard• tim.vanwaard@presenter.nl

• Or by voice, right now…