GIS and Emergency ResponseTHE CRITICAL ROLE OF GIS IN A 9-1-1 ENVIRONMENT

Who We Are• Metropolitan Area Communications

Center (MetCom) is a bureau of South Metro Fire Rescue• Secondary Public Safety Answering Point

(PSAP)• Fire and EMS dispatch services for 6 fire

departments• Jefferson Arapahoe Consolidated CAD

(JACC) • GIS maintenance for 17 fire departments, 6

secondary PSAPs, 4 counties, and 23 cities• Total of 98 Fire Stations across 2,137

square miles• GIS analytics and reporting

Analytics and Reporting• ISO Rating Analysis• Drive Time Analysis• Quarter and Annual Reporting• Station Detail• Number of calls by incident type• 90th Percentile for response times• Population density

• Call density• Station Location Analysis• Map support for various

departments

Purpose of GIS Data in a 9-1-1 Environment

• Vehicular routing/AVL• Closest unit analysis /

recommendations• Address location• Premises and Caution Notes• Response areas• PrePlans• Map Books• NextGen 9-1-1

Data Updates

• Adams Co• Arvada• Arapahoe Co• Aurora• Centennial• Denver Co• Douglas Co• Evergreen• Jefferson Co• Lakewood• Littleton• NCR• DRCOG• Pictometry

GIS Data Load into CAD

GIS Integration(QA/QC)

Schema Conversion/Data Compare

Acquire Data

• Line• Life Safety• Map Book

redlines• Dispatch• Email lists from

cities, counties, etc.

Primary Data Sources

Notifications from. . .

Challenges for maintaining GIS data• Multiple Data Sources• Errors from source data• Notification• Duplicate street names/Aliases• Address Issues / Unique areas for

dispatch needs• Street ranges• Topology• CAD Vendor

Computer Aided Dispatch (CAD) Incoming 9-1-1 Call and Geo-

validation•MSAG / ANI/ALI

Problem Nature

Vehicle recommendation and dispatch

Vehicle routing with mobile unit

using street network

Incoming 9-1-1 Call and Geo-

validation•MSAG / ANI/ALI

Problem Nature

Vehicle recommendation and dispatch

Vehicle routing with mobile unit

using street network

Incoming 9-1-1 Call and Geo-

validation•MSAG / ANI/ALI

Problem Nature

Vehicle recommendation and dispatch

Vehicle routing with mobile unit

using street network

Overview NextGen 9-1-1

Questions?

Thank You!