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Siebel 2001 Configuration ©Accenture Siebel Application Overview - 1

These training materials are confidential to Siebel. They may not be used to train anyone other than Accenture employees who have attended Siebel training.

If the materials are marked "Restricted Use Allowed" you may use the information to help clients who are evaluating vendors, one of which must be Siebel and you may use the information to help clients which are implementing Siebel.

If they are not so marked, then the information may only be used to help clients who are implementing Siebel.

In either case, you can not;(a) use the materials if you are involved developing or are likely to be involved in developing a product competitive to Siebel(b)use the materials for a client who is a competitor of Siebel; or(c) provide the materials to any third party, whether it is a client or otherwise.

If you are going to be discussing Siebel with a client and using these training materials as the basis of information you provide to the client, you must also make sure Accenture has a nondisclosure agreement in place with the client (as part of a Consulting Services Agreement or otherwise).


This Presentation contains audio associated with each slide. The

audio will play automatically upon each slide advance. You may also

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Siebel Application Overview

Siebel 2001 Configuration ©Accenture Siebel Application Overview- 4

Module Objectives

This module will accomplish the following:

• Explain what Siebel is

• Explain Siebel's core modules

• Describe Siebel Applications

• Describe the types of User Interfaces

• Discuss the Siebel Client and it's major features


Siebel eBusiness Enterprise

• An integrated product suite that helps manage customer relationships

• Built on a common architecture

Industry Applications

Siebel eFinance Siebel eAutomotiveSiebel eInsurance Siebel eEnergySiebel eHealthCare Siebel ePharmaSiebel eCommunications Siebel ePublicSector

Customer Applications Employee ApplicationsSiebel eMarketing Siebel Call Center Siebel HandheldSiebel eService Siebel Service Siebel WirelessSiebel eSales Siebel Sales Siebel VoiceSiebel Interactive Selling Siebel Field Service

Suite (ISS)Partner ApplicationsSiebel eChannel

Return to Knowledge Check


Siebel Core Modules

Accounts

Contacts

Activities

Opportunities

Service Requests

Assets

Business Entities



Types of Applications

• Employee

Internal application used by employees and partners

Examples: Siebel Sales, Siebel Call Center, eFinance

• Customer

External application used by customers

Examples: Siebel eService, Siebel eSales, Siebel eMarketing

• Partner

External application used by employees and partners

Example: Siebel eChannel



Siebel Enterprise Framework

Siebel Marketing

Siebel Call Center

Siebel Field Service

Siebel Service

Siebel Sales Co

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Siebel Products

Siebel VerticalsSiebel Tools


Siebel Enterprise Framework (cont’d)

Siebel Marketing

Siebel Call Center

Siebel Field Service

Siebel Service

Siebel Sales Co

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Siebel Products

Siebel VerticalsSiebel Tools


Siebel Expanded Modules

• Siebel Encyclopedia

• Siebel Office

• Siebel Calendar

• Siebel Telebusiness

• Siebel Remote

• Siebel Reports

• Siebel Executive Information System

• Siebel Anywhere

• Siebel Workflow Manager

• Siebel Interactive


Siebel Expanded Modules (cont’d)

• Siebel Advanced Search

• Siebel Quotes

• Siebel Revenue Forecasting

• Siebel Product Forecasting

• Siebel Customer Service Integration

• Siebel Target Account Selling

• Siebel Presentation Generator

• Siebel Internet Self-Service

• Siebel Quality Management


Siebel Expanded Modules (cont’d)

• Siebel Field Service

• Siebel Product Configurator

• Siebel Customer Analysis

• Siebel Sales Analysis

• Siebel Service Analysis

• Siebel Call Center Analysis

• Siebel Briefings

• Siebel Data Mart Builder

• Siebel OLAP


Types of User Interfaces (UI)

• High interactivity

Available for employee applications, supporting highly interactive enterprise users

Requires Internet Explorer 5 or higher

• Standard interactivity

Available for customer applications

Behaves like traditional Web applications, requiring frequent page refreshes



Differences between User Interfaces

The differences between High and Standard Interactivity

• The following features are supported only by high interactivity

Client-side scripting

• With access to Siebel objects on the client side

Interactive controls

• Calculator, calendar date/time selector

Implicit Save

• Saves the record without having to press the save button



The Siebel Client – Home Page

The Home Page

Screens most often used

CalendarPersonalised

Content

Drilldown on Hyperlink


Lab Activity

• Now is your chance to practice some of the concepts we've just covered.

• Proceed to Lab 1 for this module.

• Print the Siebel 7 Application Walkthrough to begin the activity.

• Once you have completed the activity, resume viewing the presentation where you left off.


Summary

Now that you have completed this module, you should

be able to:

• Explain what Siebel is

• Explain Siebel's core modules

• Describe the type of Siebel Applications

• Describe the types of User Interfaces

• Discuss the Siebel Client and it's major features


Knowledge Check

Question Answer

What is Siebel?

What are core modules?

What are some of Siebel’s Business Entities?

Siebel is an integrated product suite that helps manage customer relationships and is built on a common architecture.

Core Modules are Business Entities.

Accounts, Contacts, Activities, Opportunities, Service Requests.

Take this opportunity to check your knowledge of the concepts presented in this module. Try to answer the questions on the slide. The answer for each question will pop up as you advance the slide. Each answer may link back to the area within the presentation where that concept is presented. At the end of the section referenced you will find a ‘Return to Knowledge Check’ hyperlink, which will take you back to this slide.


Knowledge Check (cont’d)

Question Answer

Describe the types of Siebel Applications.

a. What are the types of User Interfaces?

b. What is the difference between them?

Employee: Internal application used by employees and partners (ex. Siebel Sales, Siebel Call Center).Customer: External application used by customers (ex. Siebel eService, Siebel eSales).Partner: External application used by employees and partners (ex. Siebel eChannel).

a. High Interactivity and Standard Interactivity.

Take this opportunity to check your knowledge of the concepts presented in this module. Try to answer the questions on the slide. The answer for each question will pop up as you advance the slide. Each answer may link back to the area within the presentation where that concept is presented. At the end of the section referenced you will find a ‘Return to Knowledge Check’ hyperlink, which will take you back to this slide.

b. Client-site scripting, interactive controls and implicit save are supported only by High Interactivity.

Technology

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