The Loyalty Card Program

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Agenda

• Our Loyalty Program

• Benefits and Features

• Loyalty Card Maintenance

• The Lifecycle of a Loyalty Card

• Transaction Flow

• Terminal Requirements

• Card Options

• Card Transactions

• Administration Transactions

• Reporting Advantage

• Summary

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Our Loyalty Program

Konnet’s point-based loyalty program enables merchants to define programs that automatically award a stored value on the card every time the merchant-designated point threshold is reached.

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Benefits & FeaturesOur loyalty program merchants increase customer spending and repeat visits while

accumulating valuable customer information that the merchant can use to market to their customers.

• Replaces paper punch cards

• More secure and less subject to fraud because payments are processed through your terminal

• More versatile – define up to unlimited loyalty programs: Ex: one for everyday, another for special days/periods

• More upscale – standard and custom card designs – “a billboard in your customer’s wallet & Mobile Phone”

• Increases traffic - motivates customers to return frequently

• Builds loyalty and preference for your business over your competitors

• Card accounting, extensive reporting versus manual or no accounting for paper punch cards

• Instant updates, real-time reporting

• Konnect is pioneer for loyalty management in the industry.

• Konnect solutions that meets requirements of customers and enhances their Business .

• More Reliability, More Flexibility and Ease of use

• High quality deliverables

• On-Time, On-Budget project delivery

• 100% maintenance & Support guarantee

Konnect

To start

Konnect

Win Unlimited customers

Konnect

Konnect

Program

Reward Rules

Membership Handling

Online Processing

Konnect

Program Management

Tier Management

Points Management

Tier Based Points

Expiration

Program Creation

Program Partner

Management

Points Accumulation

Points Redemption

Card Up gradation

Dynamic attributes

Reward rules management

Robust rule modeling

Version management

Template & expert mode maintained

Rule scheduled

Partner sponsorship

Campaign integration

Reward Rules Management

Membership handling

Membership types and

registration

Member tier management

Member activities

Member profile

maintenance

Point account

management

Basic membership

card handling

Membership handling

Processing engine

Scalable engine

component

Online member activity

processing

Batch member activity

processing

Tier evaluating processing

Point expiration processing

Simulation of rule

processing

Processing Engine

Konnect

Card Type

Card Numbers

customer

Sale or Issue of loyalty cards

Point Definition By product and Value

Points Accumulati

on

Points Redemption

Card Up gradation

Membership handling

Loyalty Cycle

Customer loyalty Cycle

Step 1 customer acquisition the

assurance phase

Step 2 Customer Development the education and Bonding

phase

Step 3 Customer Commitment

The Sales Phase

Step 4 Customer Retention the

continuation and activity phase

Alerts

Points Accumulation

Daily reports

Inventory consumption

Customer

Birth Day

Anniversary

Promotions

Sales Returns

Smart Alerts

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Merchants manage their loyalty programs

using Online Web portal or Local Computer:

• Review, modify and manage individual loyalty accounts

• Input cardholder information for targeted marketing

• Award signup bonus with first use

• Award point bonus if cardholder provides demographics

• Product based points to promote special products.

• Happy Hour points.

• Referral Points

Loyalty Card Maintenance

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Life Cycle of a Loyalty Card

1. The initial card status of a loyalty card is Inactive.

2. After the first Accumulate transaction, the card status is Active. Sign-up bonus points are added during this transaction, if defined in the program.

3. Points are added with each Accumulate transaction.

4. You can add or update cardholder information at any time using Reporting. cardholder information bonus points, if specified in your Program Definition, are added to the card after you enter and save the cardholder information.

5. Each time the reward threshold is reached (as defined in the program), the specified reward amount is added to the card's reward balance. The reward balance may be used to purchase or redeem goods/services.

6. If the cardholder doesn't want the card anymore (or if the merchant has a policy of collecting depleted cards), the card may be deactivated and reissued to a new cardholder. Once a deactivated card is reissued, the status changes to Active and a new history is started.

7. If a card is damaged, lost or stolen, the balance may be transferred to a different card and the old card can be cancelled. Once a card is cancelled, it may not be used again.

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Loyalty Card Transaction Flow

POS Terminal

The loyalty card transaction is sent from the terminal to

Head Office or Local Server.

Konnect Loyalty System

The Stratus server sends the request to the loyalty card

host.

Loyalty Card Host

The loyalty card host processes the transaction and sends a

response back to the terminal.

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Loyalty Card Terminal Requirements

The loyalty program is supported on:

• Omni terminals with retail or restaurant software

• Data Base Integration with POS Software to ensure Smooth transaction.

Loyalty cards work only at your locations.

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Loyalty Card OptionsStandard Card OrdersPredesigned cards that allow 2 lines of merchant information, such as store name, phone or address. Shipped in 2-3 weeks.

Custom Card OrdersCustom designed using the merchant’s logo, artwork, or photography. Turn around time is approximately 2-3 weeks after final proof approval for production and delivery.

Digital CardCustom designed digital card using the merchant’s logo, artwork, or photography. Turn around time is approximately one minute after final proof approval for production and delivery.

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Loyalty Card Transactions

Add Points to a CardEnter the points for purchase. Receipt shows the new point balance and reward balance.

Void Points on a CardCorrect an error or reduce points for a return.

To Purchase Using the Loyalty Card Redeem reward balance for multiple purchases until balance is zero or more rewards are earned.

Balance InquiryProvide card balance information.

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Loyalty Card Administrative Transactions

Transfer Card BalanceUse to replace lost, stolen or damaged cards, or consolidate cards, without losing previous card balances.

Upgrade CardUse to upgrade card with existing basic card to a premium card.

Deactivate CardUse to clear and re-use cards, which can reduce card costs.

Cancel CardUse to cancel a damaged or fraudulent card, or cancel the “old” card(s) after a Transfer Card Balance.

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Reporting Advantage

Batch Reports - Loyalty card totals and detail assist daily balancing on the POS

Comprehensive Reports:

• Real-time loyalty data, available 24/7

• Customer/Merchant/Terminal Activity reporting for multiple locations

• Card List Detail with point and reward balances

• Card Balance History shows card history

• Transaction Detail by type and date range

• Monthly Statements – Includes separate totals and fees for loyalty cards

For card balance and history, visit: www. Yourwebsite.com

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Loyalty Card Summary

All the benefits of Konnect card programs

• Secure, durable, attractive cards

• Reduced risk of fraud

• Cost effective permanent card

• Upscale appearance promotes your business

• Cardholder information

• Analysis of cardholder trends for targeted offers

• Great customer service

• Comprehensive card accounting and Web-based reporting

• Level, date range, detail and summary reports

• Transaction detail for resolving inquiries

A glimpse of relation

Thank You

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