Embed Size (px)
DESCRIPTION
Jamestown Regional Medical Center's Case Study and Behind-the-Scenes Tour of their Award-Winning Intranet. The case study chronicles why they sought a new intranet solution in 2011, goals with the new system, successes, and lessons learned. Link to full recorded webinar including live demo listed on Slide 1, https://www2.gotomeeting.com/register/118670458
Citation preview
TheCore JRMC EMPLOYEE PORTAL
Internal Communications Case Study:
Using an Intranet to Keep Hospital Staff Informed
Recorded Webinar Link: https://www2.gotomeeting.com/register/118670458
Presenters
SAMANTHA BECKMAN
Marketing Manager
MICHELLE KUNRATH
Public Relations Coordinator
Agenda
• welcome & introduction
• goals & objectives
• technical situation • solution
• benefits
• highlights & tour
• questions
About JRMC
JRMC is a nationally-recognized, modern, fully-equipped and professionally-
staffed, 25-bed critical access facility providing inpatient and outpatient services
to over 60,000 people in the south central region of North Dakota.
OUR HISTORY Founded in 1929 as Jamestown Hospital in downtown Jamestown. JRMC’s
pioneering spirit, courage and innovation have helped it grow to the regional
healthcare center that it is today. In 2011, JRMC opened the new, state-of-the-art
medical center it now calls home.
OUR SERVICES JRMC provides a 24-hour emergency department and level IV trauma center,
surgical services, orthopedics, Family BirthPlace, radiology, rehabilitation services
and many other support services.
OUR EMPLOYEES & STAFF JRMC is one of the top employers in Jamestown with over 350 employees. 24
providers serve JRMC and the community.
Jamestown Regional Medical Center
Our Location
About JRMC
OUR MISSION Exceed expectations and be THE difference in the lives of those we serve.
OUR VISION JRMC will be the best rural hospital in the country for patients to receive care,
employees to work and providers to practice.
OUR VALUES To meet these goals, JRMC is committed to the core values of:
attitude
communication
compassion
customer service
respect
teamwork
appearance
safety
accountability & ownership
Decisions
DEVELOPING OUR INTRANET
• Determine needs • Calculate Return on Investment: staff time, resources in place, long-term goals
July 2011
New Hospital
Oct 2011
Re-Brand
Nov 2011
Intranet
Research
Vision for Employee Portal
DEVELOPING OUR INTRANET JRMC desired to update their previous under-utilized intranet system to improve
internal communication and develop work efficiencies aimed at reducing
reliance on paper, eliminating duplication and provide an environment for online
collaboration.
OBJECTIVES • increase awareness of hospital events and standards
• increase internal communication and collaboration
• establish one source for information
• engage more users
• eliminate (reduce) e-mails
• real-time announcements
• target audience
• direct comments/concerns to correct person
• single sign-on
• permission based on active directory
Decisions
DEVELOPING THECORE
July 2011
New Hospital
Oct 2011
Re-Brand
Nov 2011
Intranet
Research
Jan 2012
Intranet
Decision
May 2012
Intranet
Launch
Implementation
DECISION TO GO-LIVE • Navigation
• Standards
• Roll-Out Plan
• Training Schedule
• Kick-Off Plan
Challenges
CHALLENGES AFTER GO-LIVE • resistance to change
• manager buy-in
• employee buy-in
• access to site
• training
JRMC Intranet to TheCore
TheCore
BENEFITS
• centralized location for communication
• real-time announcements
• decentralized management of content
• department specific pages
• policy and procedure management
• forms management
• electronic on-call schedule
TheCore
RESULTS
• 92.86% check daily or weekly
• 93.45% use to get information
• 82.74% prefer to use
• overall employee satisfaction scores increase 11.62% since 2011
AVERAGE MONTHLY VISITS
40,000
With over 350 employees that is
approximately 111 visit per
person a month!
TheCore Support Staff
• managed by marketing & information services departments
• three dedicated portal administrators
• 32 content managers/content editors
• multi-disciplinary governance committee
MICHELLE KUNRATH Portal Administrator
Public Relations Coordinator
STEVE MAYHAIR Portal Administrator
IS Help Desk Technician
SAMANTHA BECKMAN Portal Administrator
Marketing Manager
Site Tour
Contact Information
REGAN SONNABEND HospitalPortal.Net [email protected]
(847) 632-0434 ext. 276
SAMANTHA BECKMAN JRMC Marketing Manager
(701) 952-4795
MICHELLE KUNRATH
JRMC Public Relations Coordinator
(701) 952-4796
