Coaching

Joe Greenstein & Semira RahemtullaMay 2, 2016

What is coaching?

Benefits of Coaching

1. Give-a-Fish vs Teach-to-Fish2. Coachee feels valued and believed in3. Self-driven goals are more motivating4. Manager gets valuable info

A Thought Experiment…

On a quiet Sunday afternoon, when your partner says:

“I hate Sundays! I get so stressed on Sundays because Monday comes next! I hate my job! I wish I could figure out how I could not have to work there ever again.”

What do you say back?

3 Levels of Listening

1. Listening to win• Rejecting / tell her she’s wrong

(often nicely)

2. Listening to fix• Adding new info, asking a question

3. Listening to understand• Content• Emotion• Meaning

So work is so bad you’d rather not even go? And you’re frustrated because you can’t figure out how to get around a thing you hate?

That’s not true! Sundays are so much fun around here! We love Sundays.

- You know, Sundays used to be like that for me, too. You just have to get over it.- What’s going on at work?

What makes a good coach?

• Deep Listening• Presence & Mindset• Powerful Questions

Growth Mindset

“I don’t know how to do that, but I can figure it out.”

What makes a good coach?

• Deep Listening• Presence & Mindset• Powerful Questions

Ask powerful questions

Avoid advice hidden as a question – “have you considered….”

Grow Model

• Goal = What do you want?• Reality = What’s happening now?• Options = What can you do?• Will = What will you do?

When to use / not use coaching

DO Use:• Working with high-potentials• Working with knowledge

workers• When commitment trumps

control• When issue is about managing

relationships

Don’t use:• With chronic underperformers• When you DO have the

answers• When task control more

important than commitment• When you don’t believe

coachee can’t achieve goal