SOFT SKILLS FOR SUCCESS

Learning Objectives …Standard principle for efficient work environment

Office Etiquettes

Business Ethics

Job or Career

The whole set of principles that a learner should take after at his expert work environment can be comprehensively arranged into three classifications:

Standard principals for effective work environment.

Office Etiquettes

Business Ethics

Standard Principles For Efficient Work Environment

1. Punctuality2. Communication

a. Communication with Seniorsb. Communication with Clientsc. Informal Communication

3. Documentation4. File Maintenance5. Data record in soft format

PunctualityPunctuality Is Required in all walks of Life, weather in our work or at home .Benefits of being Punctual are.. It reflects that you understand the value of Time you respect your time and work You can be counted on It’s the Sign of respect for others and their time It’s the Habit which comes out of Discipline Meet deadlines easily

Punctuality

Communication at Work Place

Informal Communicati

on Don’t talk

badly about your co workers

Communication with clients

Benefit keep up heartfelt correspondence with

customers staff (will know their fulfillment,

prerequisite ,other customer's reference) Try

not to put forth lose expressions Try not to say

anything negative in regards to your association

Try not to impart straightforwardly without

senior's approval

Communication with seniors

Give regular Updates Try not to

Presume ,Communicate Clearly

Don’t argue Try not to hold up

until the latest possible time

Documentation & It’s Importance

Human Mind’s Limitation

Repetition and Duplication

Facilitates Shifting of client /assignment to successor .

Provide evidence in case of any disputes

File MaintenanceImportance of any information documented or recorded can be valued only if the same

can be retrieved at the right time. Numbering the files

Classified into Sections Sequentially ArrangedMaster record shall be

maintained List Of Files

File Cover Label

Data Record in Soft Format Never record information in individual organizer or

desktop. There should be separate folder for every customer

or project An appropriate tree structure will empower proficient

information recovery. Each folder and every record ought to be

appropriately named so as to reflects its content Naming document with individual names or dynamic

last should be maintained a strategic distance from. Utilization of individual pen drive ought to likewise be

kept away from as it puts official information more inclined to infection.

Office EtiquettesDefinition :- Etiquette means' conventional rules of polite behavior.’ Wherever you work there will be other people inside and outside your organization to deal with and it is crucial to communicate with them well. A key part of this is to show your respect in the appropriate way and conform to the largely unwritten guidelines on behavior.

In more simple terms , it means knowing how to act .

Below are some ways you can practice good office etiquettes

Dress Code

Business Conference or Meeting Etiquettes

Be on time Make introductions Have a strong agenda Sit appropriately Speak up Understand the unwritten speaking rules Do not have your phone out You can drink coffee, but you need permission

for anything else Clean up after yourself Don't save all your questions for the end

Business Etiquette TipsAppearance : You must always look neat. clothes shall be clean and properly ironed. Hair should be properly combed and in case of females ,should also be neatly tied up Handshake etiquette: A good, well-timed handshake to pair with your smile is a sure way to stand out.Greetings :Wishing Good morning /noon/evening… Say “Thank You” Or Sorry for Wishing your co- workers on special occasions Always wear a cheerful smile on your face. Introduction :Never omit an introduction of a new person. Say the highest-ranking person’s name first. Standup while you are being introduced.While giving introduction to client give your full name and the organization you representing.

Business Etiquette TipsBe a good listener : Always pay attention while you are in a meeting or discussions with your team Be a good listener and take notes. Don’t interrupt unless you absolutely have toRespect Time : Always have planed meetings and inform well in advance so that participants can adjust their calendar accordingly. Avoid one minute or unplanned meetings unless its crucial. And show up on time.Respect Policies :One must adhere to office policies specially leave policies as it has direct impact on business. Always try and take planed leaves prepare your backup for same follow protocol on passing information about leaves. In case of emergency guide your subordinate to take charge.Documentation :”If its not documented it never happened” always document every thing in form of email or hard file name it properly. Provide supporting document where ever required to avoid un necessary future arguments

Avoid office gossipNo good ever comes from gossip and it only hurts

others.

it will look as if you don’t have your priorities in

order.

Your superiors will think twice about sharing

confidential information with you.

Un-Clutter your desk

If it’s messy and cluttered, you’ll probably have

difficulty locating necessary items.

business associates will not regard you in a favourable light due

to the untidiness of your workspace.

No one likes to wait

Business Etiquette TipsRespect the privacy of those around you : Don’t read other workmate’s memos, notes or taxes. Don't pick up your co-workers belongings from their desks Without their permission or log onto another person’s computer unless permitted to do so. Be sensitive to smell: Take regular bath. People tend to miss their own smells, but everyone else in the office knows what you smell like. Keep your lunch boxes in pantry.Keep your music to yourself :Avoid hearing music in the workplace. It causes distraction to others. Still, if permitted during leisure time, keep the volume non-existent by wearing headphones. Time Management :Respect deadlines. Manage your time effectively prioritization is very important . Make to do list everyday.

RespectMen and women are equal in the workplace one must no how to behave. No Foul Language. Never Shout even if angry. Arguments should be in meeting rooms only Do not indulge in any unlawful activity. Feet never on desk or chair. Take Ownership We all are learners Know your colleagues well Share & Care Praise in public

Business EthicsMaintain Confidentiality of client

Maintain Honesty to the seniors

Subordination of individual goals to organizational goals

Don’t accept gifts/favors from clients