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TIPS FOR PROFESSIONAL SUCCESS:

MINDFULNESS & SOFT SKILLS

SCCE ● SAN FRANCISCO ● May 19, 2017Len Shen, SVP, Visa / Grace Kendrick, CAS, E-RYT

ICEBREAKER EXERCISE

1. Find a Partner, Introduce

Yourself.

2. Choose (but don’t yet discuss)

a Controversial Topic where

you and your partner may

have opposing views.

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TOPIC IDEAS

• Should Trump be impeached now?• Was it right to fire FBI Director

Comey?• Should the US take military action

now against North Korea?• Other?

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INTRODUCTIONS

Grace Kendrick, CAS, E-RYT

Corporate Health and Wellness Counselor

Leonard Shen, SVP Chief Compliance Officer, Visa, Inc.

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WHAT IS MINDFULNESS?

Non-judgmental awareness of what is happening

in the present moment.

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THE TRAIN OF THOUGHT

• Evaluating what is happening

• Reflect on the past and plan for the future

• Solving problems

• Storytelling

• Compare, contrast and categorize information

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RESEARCH: EFFECTS OF MINDFULNESS

� Reduced Rumination

� Stress Reduction

� Boosts to Working Memory

� Focus

� More Cognitive Flexibility

� Less Emotional Reactivity

� Relationship Satisfaction

� Work-Life Balance Impacts

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Compilation of 75+ scientific studies on the effect of meditation. (2008 – 2013)

- Breathing - Silence- Sensing - Silent Gratitude- Walking - Lovingkindness- Attending - Eating

Information is Beautifulwww.informationisbeautiful.net

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WHAT IS MINDFULNESS?

Mindfulness is changing how you relate to your

thoughts, feelings and sensations.

Empathy, Acceptance, Sovereignty

Mirror Neurons ● Electromagnetic Field ● Emotional Contagion

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CORPORATE MINDFULNESS

Influence others | Lead with compassion | Produce followership | Manage stress

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MINDFULNESS IN THE WORKPLACE

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• Influencing and Managing Conflict: Being Present and truly Listening helps you:

• Better read the other person

• Sense how you are feeling in the moment

• Position and optimally deliver the message

• Three Sets of Concrete Tips

• Listening

• Presenting

• Persuading

• Leadership

LEARNINGS FOR COMPLIANCE PROFESSIONALS

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TO PERSUADE, YOU FIRST NEED TO LISTEN

1. SuspendYour Agenda – especially in a conflict situation

2. Attend closely to what they are saying, watching body cues

and word choices

• Resolve difficult matters in person, not on phone or email

3. Probe:

• First ask the What questions

• Next ask the Why questions

• Finally, ask the What If? questions

4. Verify/Reflectback to them:

• Easiest is to Parrot

• Harder is to Summarize

• Hardest is to Synthesize

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MANAGING CONFLICT

MI CASA, TU CASA

Person A : State your views and why you believe them State

Person B: Repeat back to Person A their position, why they believe it, and their underlying motivesRepeat back

Person A: correct their characterization, and Person B tries again.Correct

Repeat, until Person B has said Person A’s position so perfectly that “I couldn’t have said it better myself”. Repeat

Reverse roles: Person B state their position to Person A…etc.Reverse

Seek to find common ground and common solutions based on both positionsSeek

Mitch Farrais / www.onthemark.ca

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EXERCISE

STAND UP

1. Pair off with a neighbor

2. Choose a topic where you

have conflicting views

EXAMPLES

• Should Trump be impeached now?

• Was it right to fire FBI Director Comey?

• Should the US take military action now

against North Korea?

• Other?

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PRESENTING

BODY LANGUAGE AND DELIVERY MODE - NOT CONTENT - IS 85% OF YOUR ABILITY TO PERSUADE

Especially for women and Asians who tend to be seen as more

deferential

• Dress

• How you come into a room

• Eye contact

• Posture…sitting square shoulders on to the other, open not

cramped stance

• Presence at the table without even opening your mouth

• Lower pitch, slower speed of delivery, strong volume of

voice

• High energy level…smile!

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PERSUADING • Sow the seeds beforehand if possible

• Liking: easier to influence a friend!

• Reciprocity: offer something before you need something

back

• Connect your message to Authority

• Ecosystem individuals or organizations respected by

your audience

• Previous commitments by your audience

• Scarcity: you are offering something rare and valuable

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GENERATING “FOLLOWERSHIP”

WHAT the Leader must do:

• Set Vision and Expectations—On How as well as the What

• Recruit, Empower, and Develop

• Remove Obstacles

• Drive the team’s external Brand

HOW: Transparency, Listening, Empathy

• Share Brutal Realities—But Give a Way Forward

• Model & Reward these behaviors so all do the same

• Regular 1-1 and skip levels

• Solicit feedback – including 2-way quarterly performance conversations---and followup

• Never be reactive, or staff will clam up

• Written career development plans…with managers executing their own part!

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WHAT DO WANT TO HAVE DONE WITH YOUR CAREER?

1) By the end of your life, what will you want to have achieved?

2) What excites you the most about work?

3) What types of jobs will give you that?

4) Identify geography and industry sector – government, academia, industry, self

employed

5) Identify whom to network with in that target sector or organization

6) Get a mentor, or two, or three…

7) Push out of your comfort zone and take risks pursuant to your strategy

8) Make time to “work it” -- for what should be your highest priority

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MINDFULNESS PRACTICE FOR PROFESSIONAL SUCCESS

• Body Scan (Sensing Loop)• Silent Gratitude• Breath Awareness with Mantra• Sitting in silence (3-5 minutes…or more)

Apps Books Websites

Calm.com Wherever You Go, There You Are Gratefulness.org

Headspace Search Inside Yourself Informationisbeautiful.net

Sound True Radical Acceptance

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Grace Kendrick, CAS, E-RYTCorporate Health and Wellness Counselorgrace@mindfulmamayoga.com / (408) 461-8332

Leonard Shen, SVP Chief Compliance Officer, Visa, Inc., leshen@visa.com/ 408-421-1738

QUESTIONS?