NEW STRATEGIES & SOLUTIONS IN THE GLOBAL WAR FOR

TALENT April 8-9, 2014

u p s t a r t 3 6 0 . c o m / l i v e

ROCKING THE AGES Retention From A Generational Perspective

Moderator: Luis Jimenez VP of Human Resources, Atwood Oceanics

Mayerland Harris Group VP of Human Resources, HEB

Laura Ramey VP of Human Resources, Crestwood Midstream Partners

Edda Tinis Learning & Development Director, Air Liquide

UPSTART Live Spring Summit 2014

Mayerland Harris

Group Vice President of Human Resources

$20 Billion Company

355 Stores

9th Largest Grocer in U.S.

284 H-E-B Stores

2 Mi Tienda

39 H-E-B Mexico

6 Central Market

13 Manufacturing Facilities

14 Distribution Centers

78,000 + H-E-B Partners

H-E-B by the numbers …

HEB Trade Area

Store Formats

HEB Central Market Plus Stores Mi Tienda Joe V’s

HEB in Houston is Growing

Our TSLs earn on average $160K including bonus

20 new stores within the next 5 years Each new store will require between 30-40 managers

• That’s 600-800 new leaders needed in the next 5 years!!

HEB Leadership Base is Shrinking

86 Top Store Leaders 69 SDs in a Unit

Hourly Dept Managers

(13)

Salaried Dept

Managers (43)

Top Leaders (8)

9% of all Top Leaders

3.5% of all Hrly. Mgrs.

6% of all Salaried Mgrs.

Eligible to Retire Today

HEB Leadership Base is Shrinking

86 Top Store Leaders 69 SDs in a Unit

Hrly Dept

Mgrs (30 )

8% of all Hrly Mgrs.

Salaried Dept Mgrs (65 )

9% of all Salaried Mgrs.

Top Leaders (25)

29% of all TSLs

Eligible to Retire in 5 Years

Large Tenure Gap

Average tenure for a Top Store Leader: 16 yrs Average tenure for a 2nd Store Leader: 7 yrs

Traditionalists

>68 Boomers

49-67 Gen X 37-48

Millennial 18-36

Gen I < 17

Total HFD Partners

# of Partners 269 2,718 2,222 10,490 206 15,905

We have 9 Partners between the ages of 82 and 90!!

H-E-B Houston Workforce

Turnover Rates - 2013

Gen X 22%

Boomers 15%

Silent Gen 13%

Millennials 51%

Silent Generation (born 1933-45)

• Verbally and publically acknowledge their experience

• Provide proactive technology support services if they are not techno-savvy

• Use due process and explain the reasoning behind decisions

Baby Boomers (born 1946-64)

• Send the message that long hours at work aren't necessarily a badge of honor.

• Redesign their jobs to provide flexibility • Spotlight personal fulfillment, meaningful

work intangibles

Generation X (born 1965-76)

• Resist micromanaging them • Provide flexible work environments (i.e.

telecommuting, flex-time) • Reward their initiative

Millennial Generation (born 1977-98)

• Personalize their work – one size doesn’t fit all

• Make their work interactive, like their technology, and group oriented, like their social preference

• Communicate the civic side of your company

Ways to motivate Millennial Workers

Explain the Company Vision Prioritize Community Service Develop in-Between Steps

and Titles Give Encouragement and

Regular Feedback Offer More Flexibility Provide Education and

Professional development Give them Time for Personal

Projects

Moving Texas Forward

Commitment to our Partners

Commitment to our Customers

Commitment to our Communities

Our focus on providing our Partners with the support and resources for a Healthy lifestyle, Financial Fitness, and Educational opportunities.

Weigh to Wellness Program

Our FREE 8-week weight loss classes are for benefit-enrolled Partners that have a BMI of 27.5 or greater.

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Healthy at H-E-B – how we can help you

Partner Diabetes Education Program

FREE 11-week diabetes education course taught by H-E-B Pharmacy Partners to assist benefits-enrolled Partners and their enrolled spouses with managing diabetes.

Tobacco Cessation Program

The Quit for Life program, is a free benefit for all Partners and their eligible dependents (18 years of age or older) to help quit using tobacco.

Ready, Set, Move!

Join the 8-week Ready, Set, Move! challenge by tracking at least 150 minutes of healthy activity each week. The Ready, Set, Move! Challenge runs from September 2nd through October 27th!

Apply for a chance to Slim Down & Win Big! July 1st through November 1st

12 Partners will be

Selected!

H-E-B offers exclusive Partner discounts to help you save money on a wide range of products and

services.

• Electronics & Cellular • Finance & Education • Home & Auto • Entertainment & Dining • Health/Beauty & Fitness • Travel

Learn how to balance your budget, get our of debt, create an emergency savings account, plan for long-term savings goals, and prepare for your future with our 6-week program!

Commitment to Financial Fitness

Are you saving for your retirement?

For eligible Partners, H-E-B matches $1.60 for every $1.00 you contribute to your 401K. (up to 2.5% of your earnings)

The Valued Partner Perks program is our way of saying “Thanks for all

you do, Partner!”

Save 10% on all Own Brand and H-E-B Exclusive products. Get the latest VPP discounts and offers sent to your mobile phone through our All Perks and My Perks text channels.

Take the Ready, Set, Save! Challenge!

Average Savings per household is $260!

Commitment to Partners’ Education

We invest $700k in Partner Scholarships every year!

SORM Applications: August 12th – August 26th

SORL Applications: August 26th – September 23rd

Career Development Series: September 17th

My Careers Facebook Page – Like it! For up-to-date information on opportunities with H-E-B!

Work improvements

& work elimination are critical for our

Partners!

Customers benefit from our

commitment to “World Class

Customer Service”

Our Store Leaders, Managers and Partners

looking at the work differently!

Productivity allows us to invest in our

Partners & our future

“Working together to make the work as GREAT as our Partners!” “A Productivity Culture is when every Partner is committed to making sure the work is done well, with few mistakes, and where Partners are always on the look out for ways that they can improve things!”

Moving Texas Forward

Commitment to our Partners

Commitment to our Customers

Commitment to our Communities

Our focus on providing our Customers with the resources for a Healthy lifestyle, the absolute lowest prices and best values every day, and support through our educational initiatives.

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Commitment to Customers’ Health

H-E-B My Good News

Each week find healthy tips and information, a week’s worth of healthy recipes with a shopping list and extra savings with money saving coupons!

Nutrition Tag Program

Our nutritional tags throughout the store help Customers find products that fit their dietary needs easier!

H-E-B Registered Dietitian Team

H-E-B Dietitians are here to help you with a variety of services: Health education through monthly themes Cooking classes and store tours Monthly Facebook chats Lunch & Learn Sessions

H-E-B My Texas Table Cookbook

The H-E-B My Texas Table Cookbook features over 100 lightened family favorite recipes from our Partners, Customers, and H-E-B Dietitians. Only $9.99 for Partners!

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Helping Our Customers’ Save Money

Lower Prices on Quality Products

H-E-B offers the highest quality products at the best value for our

Customers!

H-E-B Our Finest Toilet Paper Priced 20% LOWER than Charmin

H-E-B Corn Flakes Priced 27% LOWER than Kellogg’s Corn Flakes

H-E-B Creamy Creations Ice Cream Priced 20% LOWER than Blue Bell Ice Cream

Moving Texas Forward

Commitment to our Partners

Commitment to our Customer

Commitment to our Communities

Our focus on providing our Communities with the support and resources for a Healthy lifestyle, and provide programs for education and charitable initiatives.

Commitment to Community Education

H-E-Buddy Classroom Champions

H-E-B partners with schools to educate children about proper nutrition and encourage a healthy lifestyle with our H-E-Buddy Classroom Champs!

Excellence in Education

Since 2002, $6.5M has been given to educators, schools, and districts across Texas. This is the largest monetary awards program for Texas educators.

Junior Achievement

In 2013, H-E-B supported Junior Achievement with over 133 classroom volunteers to teach over 2,100 students in 14 schools about the basic principals of business enterprise and the benefits of an education, and provided over $267,000 in financial support through fundraisers and sponsorships.

H-E-B Read 3

Since 2011, the H-E-B Read 3 program has provided over 1.5M books to kids across Texas and served over 1,700 families with our Family Literacy Workshop, which helps to engage and prepare their toddler for success in kindergarten.

H-E-B Slim Down Showdown Community Challenge

25 Texans from across the state were selected to compete in the 12-week H-E-B Slim Down Showdown Community Challenge. The contestants lost more than 700 pounds, wrote over 900 blogs which generated over 38,000 comments and hundreds of thousands of page views.

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Healthy at H-E-B Community Challenge

In September, Healthy at H-E-B will partner with It’s Time Texas to host an eight-week competition between Texas communities to see who can mobilize the most healthy action. Using the Healthy at H-E-B Community Challenge website, communities track points they earn by participating in healthy activities. Bracelet Offer: The first 20,000 households to register in September will receive a challenge bracelet that can be used to redeem up to $15 in offers during October.

Top Communities: Communities with the most tracked points in Large, Mid-Size, and Small categories will receive a trophy and special recognition.

Commitment to Community Health

Community Winner

Customers can apply for a chance to

Slim Down!

Volunteerism

H-E-B Partners volunteer over 100,000 hours each year! Each hour a Partner

volunteers at an H-E-B sponsored event, earns them 60 Volunteer Points which can be redeemed for prizes.

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Hunger Relief

In 2012, H-E-B delivered 25.8M pounds of food and non-perishable items to food banks across Texas and Mexico.

Our Annual Feast of Sharing Holiday Dinners serve over 250,000 meals a year in 32 communities across Texas and Mexico.

Commitment to Communities in Need

H-E-B Backs Our Troops

As part of our Military Appreciation campaign, H-E-B partnered with Operation Finally Home to help provide two deserving military families with a brand new home.

Disaster Relief

H-E-B supports communities in times of natural disasters. Recently, H-E-B served over 5,000 meals to the victims and first responders after the explosions in West, Texas.

Passing the Torch

1. Conduct a Strategic Workforce Analysis 2. Refine Your Retention Strategy 3. Identify, Prioritize and Engage Potential

Retirees 4. Prepare Senior Leaders and Emerging

Leaders 5. Create Knowledge Transfer Opportunities

Connections for America’s Energy ™ ™ ™ ™ ™ ™

Connections for America’s Energy ™

™ ™

™ Connections for America’s Energy ™

™ Connections for America’s Energy

April 8, 2014

Rocking the Ages “The Baby Boomers”

Connections for America’s Energy ™ ™ ™ ™ ™ ™

“Boomers” Defined

“Baby Boomers” 33

• Born between 1946 and 1964 • 76 Million Baby Boomers making up 37% of the US Workforce • Grew up with economic prosperity, suburban affluence and traditional

families • Healthier, physically active, living longer • Greater wealth, expendable income, retire early • Highly skilled, highly educated • Independent, Goal Oriented, Career Focused, Strong Work Ethic

(“Workaholics”), Competitive, Optimistic

• Defined by professional/career accomplishments = self-worth

Connections for America’s Energy ™ ™ ™ ™ ™ ™ “Baby Boomers” 34

Two Groups:

• Born between 1946 and 1954 – “Woodstock Group” – Recognized for idealistic endeavors and social conscience

• Born between 1955 and 1964 – “Zoomer Group” – Recognized for preoccupation with “self”

“Boomers” Differentiation

Connections for America’s Energy ™ ™ ™ ™ ™ ™ “Baby Boomers” 35

• Civil Rights Movement • Cold War

• Space Travel

• Vietnam War

• Social Unrest

• Nixon and Watergate

• Television

Historical Events Shaping Early Lives of “Boomers”

Connections for America’s Energy ™ ™ ™ ™ ™ ™ “Baby Boomers” 36

Most important is giving attention and recognition; motivated by being valued and needed • Mentor other generations • Involvement in decision making • Play fairly • Consider post-retirement opportunities • Team work and team projects • Challenging work and assignments • Values the total package (short-term and long-term)

Engaging “Boomers”

Connections for America’s Energy ™ ™ ™ ™ ™ ™ 37

Crestwood Midstream Partners LP Diversified US Midstream Portfolio

Existing platform in every premier shale play in North America creates significant opportunity for optimization, organic expansion, and strategic M&A

ASSET SUMMARY (1)

• Natural Gas – 1.3 Bcf/d natural gas transportation

capacity – 2.1+ Bcf/d gathering capacity – 1,260+ miles of pipeline – ~80 Bcf natural gas storage capacity (2)

• NGL and Crude Oil – Eight natural gas processing plants – 600+ MMcf/d processing capacity – 180,000 BPD crude oil rail terminal

facilities – 125,000 BPD crude oil gathering capacity – NGL and crude logistics business

including trucks, rail cars, terminals, fractionation, storage and marketing 4.6 MMBbls NGL storage 12,000 Bbl/d fractionation 8,000 Bbl/d isomerization 520 NGL truck/trailer units 47 Crude truck/trailer units 1,071 rail car units 2 crude unit trains on order in 2015

(1) Includes announced expansion projects (2) Total storage capacity is expected to be reduced to

58 Bcf following Tres Palacios application filed with the FERC on December 6, 2013.

• Gathering and Processing

Gas Storage and Transportation

• NGL and Crude Services

--- High Growth

--- Core Optimize

--- Core Stable

• Basin Areas

• Shale Regions

Headquarters

37 “Baby Boomers”

Connections for America’s Energy ™ ™ ™ ™ ™ ™ “Baby Boomers” 38

Laura Ramey Vice President, Human Resources Crestwood Midstream Partners LP

832.519.2268 lramey@crestwoodlp.com

Thank You

Rocking the Ages Air Liquide ALLEX Program

Houston, April 2014

Air Liquide, world leader in gases for industry, health and the environment

Quick facts: Air Liquide in the U.S.

40

■ Global industrial and medical gases organization.

■ The headquarters for the Americas is located in Houston, Texas.

■ More than 5,000 employees are based in over 200 facilities nationwide, including more than 140 industrial gas plants.

■ Robust bulk and cylinder distribution network includes more than 60 depots, 500 trucks and more than 700 drivers.

■ Owns and operates approximately 2,000 miles of pipeline.

■ On-site industrial gas production at more than 300 customer facilities.

Air Liquide, world leader in gases for industry, health and the environment

ALLEX Program History

41

Air Liquide, world leader in gases for industry, health and the environment

Program Structure

42

Air Liquide, world leader in gases for industry, health and the environment

Focus on Learning

43

Air Liquide, world leader in gases for industry, health and the environment

Program Momentum

44

Air Liquide, world leader in gases for industry, health and the environment

Why Does it Matter?

45

ALLEX Non-ALLEX Hired 30 100 Left by 2002 0 34 Promotion Progression 4 2.5 Identified as High Potential 3 1

■ The program appeals to what Gen Y is looking for

■ Attracts higher quality hires

■ Helps them build a lasting foundation and network

■ Maintains their engagement in the organization

■ Compare 2 similar populations hired 2000 – 2002

■ Both college hire populations ■ One group in the ALLEX program, the other direct into another role

June 19th WEBINAR Identifying High-performing Candidates That Will Succeed In Your Organization Sponsored by: SkillSurvey July 24th MICRO SUMMIT The Westin Houston, Memorial City

• Recruiting And Workforce Analytics • Hiring High-performing Candidates • Oil & Gas Salary Benchmark Survey

Sponsored by: Ascende, SkillSurvey

Fall 2014 WORKFORCE NEXT SUMMIT Premier event focused exclusively on recruiting/talent acquisition, retention and energy workforce management for Upstream, Mid-Stream and Downstream.

UPCOMING EVENTS

u p s t a r t 3 6 0 . c o m / l i v e

WORKFORCE NEXT brings together a high-level community of HR executives, talent and workforce management professionals, and stakeholders focused on labor demand issues and challenges in the energy industry.

• How to find & recruit great people in a hyper-competitive market • How to retain current employees • How to train, grow, motivate your teams • How to transfer knowledge from a rapidly retiring workforce • And how to keep up with ever-growing employment regulations

There are unique differences market-to-market and WORKFORCE NEXT focuses exclusively on challenges in the oil & gas and energy industries via live solution-based events where you’ll network with industry leaders.

U p s t r e a m ● M i d - S t r e a m ● D o w n s t r e a m

Learn More: WFN360.com

WORKFORCE NEXT

u p s t a r t 3 6 0 . c o m / l i v e

THANK YOU

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