MADE BY : NAIMA ASHRAF

BBA-III

INTERACTING WITH OTHERS

FACIAL EXPRESSIONS

Use facial expressions

consciously. Aim to reflect

passion and generate empathy

with the listener by using soft,

gentle, and aware facial

expressions. As much as

possible, except when culture

dictates, avoid negative facial

expressions, such as frowns or

raised eyebrows.

EYE CONTACT

Communicate eye to eye. Eye contact

establishes rapport, helps to

convince that you're trustworthy,

and displays interest. During a

conversation or presentation, it is

important to look into the other

person's eyes if possible and

maintain contact for a reasonable

amount of time.

BODY LANGUAGE

Determine whether your body language is

in sync with your message. Your body

language is effective if it communicates the

message you want it to communicate. Does

your posture communicate confidence, or

does it make you seem unsure of yourself

even though your words express

confidence? If your non-verbal signals

match your words, you'll not only

communicate more clearly, you'll also be

perceived as being more charismatic.

EMOTIONS

Controlling Emotions.

Not Letting Emotions Control You.

Recognizing Ideas that Cause Negative Emotions.

Recognizing Ideas that Make Negative Emotions Worse.

VOICE

Speak up.

Slow down.

Enunciate.

Vary your pitch.

HUMOUR

Know the difference between being funny and having a sense of humour.

Having a sense of humour means being able to laugh at—or at least see the humour in—life's absurdities.

Not all kinds of humour appeals to everybody, and some humour simply cannot be brought into everyday life.

What might be humorous, or even funny, could also be seen as clueless, or even tasteless, depending on the situation.

MANAGING EMBARRASSMENT

Let it off and laugh about it.

Think about your problem carefully.

Improve your awareness.

SMILES

Smiles, they're beautiful and yet freely given to everyone around you. A smile can never run out of style and out of mode for they are the best things one can ever wear.

Inexpensive too, smiles create an infinite impact on people and life in general. A smile given to the right person at the right time could influence what that person does next and the choices they make.

Smiles have the power to break down the cold walls of indifference and warm a lonely heart that's blue. Discover one of life's most constructive weapons and that's the power of your smile positioned for your own advantage.