Business Communication&

Presentation Skills

Rahul Sinha Roy

Welcome

lets meet

agenda

introduction to communications

business communication model

tips to effective business communication

presentation – dos & don'ts

power point presentation tips

lets discuss

generally …

PEOPLE RETAIN

10% OF WHAT THEY READ

20% OF WHAT THEY HEAR

30% OF WHAT THEY SEE

50% OF WHAT THEY SEE & HEAR

70% OF WHAT THEY SAY

90% OF WHAT THEY SAY & DO

communication

Transmission of feelings & attitudes

Give your attention Listen, not just hear Don’t allow mind to wander Check for accuracy Be aware of other’s need Ask, don’t tell Keep an open mind

keys to effective comm.

Don’t give advice … Offer !

Develop Trust

Feelings of Equity

Develop Relationships

Motivate others

Become genuinely interested in others

Keep a sense of humor

goals

BUSINESS COMMUNICATION GOALS

RECEIVER UNDERSTANDING

RECEIVER RESPONSE

FAVOURABLE RELATIONSHIP

ORGANISATIONAL GOODWILL

SENDER IS RESPONSIBLE FOR THE ACHIEVEMENT OF THE GOALS

process

sender encodingmessage

message decodingmessage

NOISE

FEEDBACK

BUSINESS COMMUNICATION PROCESS

Communication barriers

WORD CHOICE - TOO DIFFICULT OR TECHNICAL - OVER-USED /FREQUENTLY USED – e.g. GOOD; EXCELLENT

CONNOTATIONS vs. DENOTATIONS - Example Sender Denotes Receiver Connotes Cheap inexpensive poorly made Flexible choices available no standard Compromise adjust give in

PACE OF DELIVERY

POOR GRAMMER, SPELLING

APPEARANCE AND PERFORMANCE

SARCASM AND INFERENCES

POSITIVE vs. NEGATIVE TERMS we have a full year warranty vs. warranty is only for the first year

Communication barriers

do’s

HOLD UP YOUR END - SPEAK

LESS SLIDES DON’T PARROT – STOP READING

TIME IT UP GIVE IT A REST USE VIBRANTCOLOURS

EDIT RUTHLESSLY

KEEP IT SIMPLE

PRESENTATION

presentation tips

TITLE SLIDE

TONE OF THE MESSAGE

SIMPLE

CONSISTENT LOOK

CONTRAST

SPECIFIC BACKGROUND

LESS TEXT

ART vs. AUDIENCE

BALANCED CONTENT

FONT, BOLD, COLOUR

AUDIO & VIDEO

USE OF SOFTWARE PACKAGES

keep trying

koshish karne walon ki haar nahi hoti by amitabh bachchan.mp4

lets discuss

thank you