Keeping The Customer Happy

If you want to successfully retain your

existing customers, you must first learn

how to delight them and keep them

consistently happy with your business

Build Trust

Trust is the core to customer delight

Customers who trust a business will

remain loyal, and will possibly be happy

to recommend the business to others

Trust can be built in every interaction your

business has with your customers, starting

from the moment they come in contact

with you

Maintain Open &

Constant Communication

Constant communication is how you

can know more about your customers

The more you know about the customers

the better service experience you can

provide to them

increase their loyalty to the business

Try to be as responsive as you can to

customer requests, and stay in touch with

them on a regular basis without asking

anything in return

Keep Your Business Ahead Of The Game

If a business fails to come up with new &

innovative approaches for their service,

it’ll become redundant & irrelevant

Educate Your Customers

Help your customers grow their knowledge

by providing ideas & information that will

help them & adds value to their lives

Train Your Team

Put your focus on training everyone in your

organisation so that generating customer’s

delight is their top priority while working

Questions, Comments or Clarification?

Contact: Maverick Mentoring For Business

Email: peter@maverickmentoringforbusiness.com.au

Phone: 61 3 9005 8275