Welcome Please make sure to take the poll

before we get started

Your active participation is encouraged

Please use the chat function and send to both ‘Host & Presenter’ to ask questions

Watch your inbox:

Presentation will be shared via SlideShare in an email follow-up

Webinar Follow-up

Safe Harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statement concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new product and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our web hosting, breach of our security measures, the outcome of any litigations, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, or relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-alesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filing's section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered in time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward looking statements.

Safe Harbor

Combining mobile device tracking and consumer survey data to build a powerful mobile strategy #etmobile

2014 Mobile Behavior Report

Speakers

R.J. TalyorVice President, Mobile

rtalyor@exacttarget.com

@rjtalyor

• Key Learnings: Mobile Consumer Behavior Report

• Channel Review: Consumer Behavior & Attitudes by Channel

• Q&A

Agenda

Key Learnings Mobile Customer Behavior Report

Tracked 470 peoplefrom Luth’s ZQ technology

Asked from January 6-14, 2014

Integrated data and survey responses

The Mobile Consumer Survey:Objectives & Methodology

What is Mobile?

• Consumers most frequently associate “mobile” with a smartphone/cell phone

• 85% said mobile devices are a central part of everyday life

• Consumers spend 3.3 hoursa day on their smartphones

The Role of Tablets

• 73% of smartphone owners also owned a tablet

• Ownership by income/age:

- 81% own tablet ($75-$100K)

- 79% own tablets ($100K+)

- 81% own tablets (aged 35-44)

• Time spent on devices increased when both were owned

3.1 hrs3.3 hrs

Average Hours Per Day Spent on Mobile Device

Device BreakdownHours Spent by Device & Income

Device BreakdownHours Spent by Device & Age

Activities on a Smartphone/Tablet: by Channel & Activity

Power Mobile Users: Activities of Smartphone Owners vs. Smartphone & Tablet Owners

Mobile Usage by Device Type:Hours in the Day

Mobile Usage by Device Type:Day of the Week

Device Breakdown

Access to content any way that I want it

How Consumers Rate Mobile Brand Factors

Seamless experience across all my devices

How Consumers Rate Mobile Brand Factors

Is a technology leader

How Consumers Rate Mobile Brand Factors

Channel Review Consumer Behavior & Attitudes by Channel

Email from Brands

Purchase from a Brand’s Email

Location Sharing

Push Notifications

Business-Specific Apps

Text Messages

Social on Mobile

Mobile Optimized Websites

Recommendations / Next Steps 1. Segment your mobile strategy for at least three groups:

• Smartphone users

• Smartphone & tablet users

• Feature phone users (if applicable)

2. Match your customers’ mobile journeys to optimize conversion / ROI

• By device and device behavior

• By channel

• By daypart (morning, afternoon, night)

• By day of week

3. Ensure that your mobile strategy delivers “meaningful content” any way they want it.

Questions?Please type questions in the chat panel to both the ‘host & presenter'

The poll results are in…

Download Full Report

http://bit.ly/2014mobilebehaviorreport

Text REPORT to 38767

Upcoming Webinars:

http://www.exacttarget.com/resource-center/webinars

March 27th Advanced Responsive DesignDesign tips, code and data for better email design

Register:

April 29th Bridging the Digital DivideThe Role of the CMO in the Digital Era

exacttarget.com/2014-mobile-behavior-report