RouteOp, GPS, Driver Behavior Webinar

Confidential – Marathon Data Systems 1

RouteOp, GPS & Driver Behavior

Increased Profits, Enhanced Customer Experience and Improved Resource Allocation

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Andrew de la ChapelleField Force Management Solutions

Marathon Data Systems, LLC

[email protected] cell

mailto:[email protected]

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Are you stuck in the 90’s?



5-Star Field Rep!!!!


Stay ahead of the competition by transforming the way your company schedules, routes and services customers!

Easily Create Optimized Monthly and Weekly Schedules•Optimize jobs across your entire company or for a specific technicians in minutes – not hours•Respect technician skill sets, customer’s time requests and other constraints•Significantly decrease driving time and fuel consumption•Service more customers with the same number of technicians

Add One-Time and Emergency Jobs in Seconds•Find optimal service time for emergency jobs without disrupting current schedule•Maintain customer satisfaction from immediate scheduling and on-time arrivals

Flexibility and Ease when Changes occur within the Office•Easily redistribute jobs with a technician calls in sick or takes a vacation•Reschedule jobs in minutes to adjust for new employees or when route sizes dictate


Real Data from PestPac RouteOp Customers

Average Drive Time Per Job in Minutes

Before RouteOp

After RouteOp

Improvement

December 18.43 9.84 47%

January 17.98 9.36 48%

Average Miles Driven Per Job

Before RouteOp

After RouteOp

Improvement

December 11.27 5.67 50%

January 11.58 5.41 53%


Additional Customer ResultsExample 111 Field EmployeesDrive Time Improvement = 21%Mileage Reduction = 22.6%Total Orders Analyzed = 2,147

Example 21 Field EmployeeDrive Time Improvement = 28%Mileage Reduction = 35%Total Orders Analyzed = 436

Example 33 Field EmployeesDrive Time Improvement = 47.5%Mileage Reduction = 51.5%Total Orders Analyzed = 1,074

Example 438 Field EmployeesDrive Time Improvement = 14.50%Mileage Reduction = 18%Total Orders Analyzed = 2,939

Example 5 – My Favorite!375 TrucksDrive Time Improvement = 9.45% Mileage Reduction = 9.43%


Why it’s important to adopt RouteOp Whether 3 technicians or 300 technicians

Inefficient Scheduling and Routing Results In:– Overtime– Missed revenues from not reaching all potential customers– Higher Fuel costs due to excessive windshield time and related expenses– Unnecessary wear and tear on vehicles – higher repair bills– Inefficiencies due to overlapping of field employees servicing accounts– Low morale and high turnover due to inequitable territories that reward the size of the territory over

individual effort– Poor or excessive customer coverage due to territories too large or small– Unhappy customers due to missed appointments and/or late arrivals– Unsatisfactory performance from field employees– Missed revenue goals – Stagnant growth



Territory 12,492 Businesses215 Business Parks125,000 Homes3,300 Condominium Associations




Territory 1492 Businesses21 Business Parks9,000 Residential Homes100 Condominium Associations

Scheduling & Workload balance!

Monday – Friday 7:30 am – 5:30 pmSaturday’s 7:30 – 12 noon

Rain!! Hurricane? Tornado? Now What?

Time Commitments & Time Ranges with Locked appointments?

Traditional ways of handling territories & growth – including Calendars, Wall Maps and Traditional scheduling methods are obsolete!

Weekly, Monthly, Bi-Monthly, Quarterly Appointments


Do You Know How Many Possible Routing SolutionsThere Are for just 9 stops?

Lets take a look at fairly simple routing examples with these stops.


1 Field Employee9 Stops

Route B Route CRoute A

Simple. Right?

Actually, There’s 362,880 Possible Ways to Schedule 9 Stops!

Imagine scheduling 10 Field Employees…


Stops 1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16 17 18 19 20

Possible Routing Solutions 1 2 6

24 120 720

5,040 40,320

362,880 3,628,800

39,916,800 479,001,600

6,227,020,800 87,178,291,200

1,307,674,368,000 20,922,789,888,000

355,687,428,096,000 6,402,373,705,728,000

121,645,100,408,832,000 2,432,902,008,176,640,000


$$$Ex

pens

e

Time

Expense = How much does it cost a company to service accounts

Time = The time it takes to schedule appointments

Tuesday’s Only

Only between 2 – 4 pm

Closed

on

Monda

y’sCustomer doesn’t like

John

7:30 – 2:30 only Custom

er has dogs!

Either Wednesday Mornings or Friday Afternoons

Thursday’s a

Holiday!!!! Weekly Service

Bi-Monthly Account

2x Year

Fred’s s

ick today!

Mrs. Smith called to RESCHEDULE today’s Appointment for next week…



‘Best Fit’ Scheduling Provides instant Rescheduling Options Instantly


‘New Order’ Scheduling Provides CSRs the ability to Schedule New Customers on the Fly




Before

82.3 Miles, 2 Hours 53 Minutes After

25.6 Miles, 1 Hour 6 Minutes


– Better customer coverage and customer service leading to increased productivity– Increased revenues by prioritizing accounts and scheduling efficiencies– Reduced costs of servicing of accounts through shorter travel times and related fleet expenses– Ability to handle more accounts/jobs with the same or even less Field Technicians– Improved morale, performance and tenure of field employees due to equitable distribution of accounts

and a level playing field for achieving rewards– Competitive advantage through the ability to reach new opportunities faster than your competitors

The Benefits of Route Optimization

Optimized routes and territories that are compact in size and aligned to each other without gaps will help you achieve a number of measurable and sustainable benefits including:


Vehicle Tracking, Dispatching & Driver Behavior

Implementing a workplace driver safety program

GPS Vehicle Tracking Dispatching Distracted Driving Driver Behavior


From DesktopTo Technician

To Customer’s DoorstepSafely!


U.S. GPS Market TodayEstimated 6.6 Million Units in Service

400,000+ Companies using GPS solutions and servicesProjected growth from 6.6 million units to over 10 million units by 2016


Vehicle Tracking• View precise location of your vehicles along with

your scheduled stops via PestPac GPS• Provide accurate ETAs to customers without

contacting technicians directly• Set up Alerts for Geofences, UnAuthorized Usage,

Excessive Idling even …….• Compare actual routes driven to scheduled routes• Reduce operating costs and fuel expenses!

Dispatching• Send route information and schedule changes directly from

within PestPac to technician’s vehicles• Know status of each job during entire day• View orders alongside vehicles in PestPac GPS mapping for

more efficient routing• Avoid congestion by rerouting technicians after viewing live

traffic in PestPac• Send messages to individual technicians, as well as

broadcasted to entire fleet via Garmin’s or text

Driver Behavior• Monitor and report Hard, Harsh & Severe driving behaviors• Collect and analyze data on driver behavior such as overspeeding,

idling, hard braking, cornering and acceleration violations• Receive email and/or text message notification of unsafe driver

behavior in real time.• Correct driver behavior by incorporating a 3-tier warning, driver

mentoring system• View Fleet & Driver Scorecard reports to identify safe drivers and

those in need of additional training



Confidential – Marathon Data Systems

Dispatching and Job Status

Alerts Technician of new orders received on Garmin

Clicking on “Flag” takes Technician to Orders Screen


-----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Saturday, August 17, 2013 3:41 PM To: Eric Gabe Subject: Truck-2684 TWILSON StreetEagle Alert! (Activity) Detection of unauthorized vehicle activity on weekend, Vehicle: Truck-2684 TWILSON. Reported on 8/17/2013 3:41 PM Location: 1809 Pharrs Rd SW, Snellville, GA 30078 http://maps.google.com/?q=33.88118,-84.00524 StreetEagle Support (866)495-9240

-----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, August 19, 2013 7:23 AM To: Eric Gabe Subject: Vehicle Truck-2820 AHOWARD Hard Cornering Vehicle Truck-2820 AHOWARD Hard Cornering for 3 seconds on 8/19/2013 7:22:30 AM EST. Location: ON Heartwood Dr NE NEAR Johnson Ferry Rd NE, Marietta, GA 30062 http://maps.google.com/?q=34.01716,-84.42918 StreetEagle Support (866)495-9240


Compared year-over-year usage 3 drivers in one month same position and routes

Usage was over 100 gallons LESS - $3.50 gallon = $350 savings in one month for just 3 drivers

Reduced Idle Time - One driver idled 7 hours in 1 week - now down to 1.5 hours per week



PestPac’s proprietary ‘GPS Scoring Matrix’ delivers results that affects the bottom line and improves driver safety!

52 Vehicles* Mileage Total Incidents Total Points Incidents/Mile

June 54,575 6,879 70,675 1.295

July 65,201 5,595 58,645 0.899

August 100,328 6,956 72,890 0.727

September 82,186 4,480 47,565 0.579

October 97,043 3,562 37,920 0.391

November 68,793 2,382 26,380 0.383

Increase in Miles Driven Decrease in “Incidents” Per mile


True R.O.I. (Return on Investment)2 Fleets – 52 Vehicles & 54 Vehicles

35% Increased Brake Pad Life30% Increased Tread Wear

0 Accidents

Brake Pads Tires0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

BeforeAfter

Before & After Implementing Driver Behavior

Mile

s Driv

en

Confidential – Marathon Data Systems

Driver Behavior

Impact on Employee Safety, Productivity and Employer Liability• 1 Million people have died in motor

vehicle crashes in last 25 years• 35,000 deaths each year in the U.S.• Leading cause of on and off-the-job

unintentional deaths in the U.S.• Leading cause of death for people 5 to

24 years old

Additional Stats• 4 out of 5 accidents (80%) are attributed to

distracted drivers.• Texting while driving is about 6 times more

likely to result in an accident than driving while intoxicated

• People who text while driving are 23 times more likely to be in a crash

• Texting/reading emails takes a driver’s focus away from the road for an average of 4.6 seconds – enough time… to travel the length of a football field at 55 mph

• Talking on a cell phone while driving can make a younger driver’s reaction time as slow as that of a 70-year-old

In the U.S.A.• 150,000,000 employee in U.S.• 250,000,000 registered vehicles in U.S.• 3 Trillion vehicle miles traveled in 2011• 5,400,000 police reported vehicle

crashes in 2009• $260,000,000,000 cost of crashes in

U.S.• $16,300 average non-injury cost

For Businesses• $60 Billion per year• On-the-job crashes cost employers more than

• $25,500 per crash• $128,000 per injury• $500,000 per fatality

• Legal theories of negligence:• ‘Respondeat Superior’ – employer is

responsible for the negligent acts of employees while they are acting in the scope of employment

• ‘Direct Negligence’ – employer is responsible for its own negligence in hiring, supervising, and entrusting a vehicle to an unqualified employee

The Ultimate Goal….• Creating a “Driver Safety conscious culture” in

the workplace• Implementing policies and procedures that

support safe driving behaviors• Increasing employee safety in the field• Reducing distracted driving among field

employees• Reducing or eliminating accidents and injuries

in the field

Implementing a workplace driver safety program can greatly reduce a companies exposure to injuries or death and help protect its bottom line.


Thank you!!!

Q & A?

Education

RouteOp, GPS, Driver Behavior Webinar