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Tapping'Into'The'Emerging'African'Market'
WINNING'WAYS'TO#WIN#AFRICA#
By'Ian'Rheeder'Afro.op0mist,#CEO#Markitects#Consul0ng,#Johannesburg#
#17#Sep#2015#
Psychological'PosiAoning'
First#Direct’s#ATMs##enjoyed#100%#higher#sa0sfac0on#level#vs.#Midland#Bank;##yet#they'were'the'same'bank!#
!
1996:#WCRS#built#the#brand#(BMW’s#agency)!!“Tell!me!one!good!thing!about!your!bank”!!campaign.!Similar!to!FNB’s!“Steve”!campaign.#
Change'QuesAons'
• What#disrupAons#will#make#us#lose#our#industry?#
• How#can#we#aGract'the'youth'market?#
70%'of'PopulaAon'below'25'years'
h\p://popula0onpyramid.net/africa/2015/#
Typical#country#spread# Typical#European#country#
BY##NC##ND##
AlternaAves'#
• Phones#and#Mobile#phones#will#compete#with#ATMs#
• #The#"mobile#money"#service#=#Africa’s#credit#card#
• Mcommerce#will#be#the#norm#in#Africa#
#
Blue'vs.'' Red'Ocean''
Are#you#innova?ng#ways#of#doing#business#to#replace#your#old!paradigm?#
Yes:_____##No:#______#
8#
Price:#R800/1kg#Coffee#
Business#Model:#Printer#cheap,#Ink#expensive#
US$80/1#kg#Coffee#
Blue#Ocean#
UBER'Taxi:'Don’t'own'taxis'
Tapping Into Africa: Part 1
Part 1: The African Context Part 2: Marketing Magic (How?)
Part 3: 7-Deadly Sins & Solutions in Africa (How?)
Africa'is'NOT'a'Country'
54#Countries#Over#2,200#languages#
Tradi0onal#&#Modern#at#the#same#0me!#
A#single#country#like#Nigeria#has#over#250#different#ethnic#groups#and#over#500#languages.#CIA#–#World#Factbook#
Africa'is'NOT'a'Country'
With#every#language#is#a#different#culture.#
Cameroon# Namibia# German# Greek#
Each#culture#requires#a#different#approach.##
Different#fabrics:#Language#–#Religion#–#Culture#–#Beliefs#–#History#–##Climate##
Africa'is'NOT'a'Country'
• Africa,#1.2#billion#people#(54#countries)#
• India,#1.3#billion#(one#country!)#
• More#mobile#users#than#Europe#&#
USA#combined#(770m)#
• 120+#million#ac0ve#Facebook#users#
• Could#achieve#7%#ave#growth#for#next#
20.years#
• 2014#ave#growth#5.5%#
Africa’s'Opportunity:'The'last'fronAer'
• New#product#launch#Japan:#just#3%#chance#of#success#
• World#average:#10%#chance#of#success#• Africa:#30%#chance#of#success!#(Acumen,#Issue#13,#2015)#
Africa:'2nd'largest'conAnent'aUer'Asia'
China#(1.4#billion)#Mexico#(125m)#Eastern#Europe#(292m)#Western#Europe#(193m)#India#(1.3#billion)#Siberia#(10m)#USA#(325m)#Japan#(126m)#TOTAL:'3.8'Billion'
Africa#(1.2#billion)#
Megatrends'1. Climate#change#2. Urbaniza0on#(Megaci0es#pressure#resources)#3. Demographics#(70%#of#Africa#below#25yrs,#shiqing#
social#values)#4. Ins0tu0onal#Change:#Legal#(climate#change),#Rules#
(BEE),#Social#values#(Flexi.0me)#5. Technology#(Uber,#more#cellphones#than#humans,#
robots#take#jobs,#computers#create#jobs)#6. Popula0on#Growth#Slowing#(living#longer,#smaller#
families,#richer)#
University'Graduates'
• 5.million#new#African#graduates#a#year#• University#enrolments#are#increasing#at#about#10%#per#year,#but#the#hard#sciences#grows#at#only#about#2%.#
It’s'not'about'the'current'scenario;'it’s'about'future'growth'
19#of#23#poorest#countries#in#the#world#are#African;##but#7#of#top.10#fastest#growing#
2014#Growth:#Ethiopia#(8.1),#Mozambique#(7.7),#Tanzania#(7.2),#Congo#(7.0),#Ghana#(7.0),##Zambia#(6.9),#Nigeria#(6.8)#
''''''City' Country' Number'of'millionaires'(2015)'1# Johannesburg# South#Africa# 23#400#
2# Cairo# Egypt# 10#200#
3# Lagos# Nigeria# 9#100#
4# Cape'Town# South#Africa# 8#900#
5# Nairobi# Kenya# 6#200#
6# Luanda# Angola# 4#900#
7# Durban# South#Africa# 2#700#
8# Pretoria# South#Africa# 2#500#
9# Casablanca# Morocco# 2#400#
10# Accra# Ghana# 2#300#
11# Algiers# Algeria# 2#000#
12# Alexandria# Egypt# 2#000#
13# Port'Louis# Mauri0us# 1#300#
14# Windhoek# Namibia# 1#300#
15# Gaborone# Botswana# 1#200#
Africa:'Top'ciAes'for'US$'millionaires,'Sep'2015''
2#Sep#2015#(SA#has#46,800#millionaires,#was#19,000#in#2000)# *Source:#New#World#Wealth#
City' Growth'%' 2015' Millionaires'2025'
Accra'(Ghana)# 78%# 2#300# 4'100'Nairobi'(Kenya)# 71%# 6#200# 10'600'Durban'(SA)# 48%# 2#700# 4'000'Lagos'(Nigeria)# 46%# 9#100# 13'300'Pretoria'(SA)# 44%# 2#500# 3'600'Casablanca'(Morocco)# 42%# 2#400# 3'400'Luanda'(Angola)# 41%# 4#900# 6'900'Johannesburg'(SA)' 39%# 23#400# 32'600'Cape'Town'(SA)# 38%# 8#900# 12'300'Alexandria'(Egypt))# 35%# 2#000# 2'700'Cairo'(Egypt)# 33%# 10#200# 13'600'Algiers'(Algeria)# 25%# 2#000# 2'500'
Africa'Topd12:'US$'Millionaire'growth'forecast'by'city,'2015'd'2025#
*Source:#New#World#Wealth#10.year#growth#forecast#
Africa’s'US$'Millionaires'
• Sep#2015:#163#000#millionaires#living#in#Africa##
• 2000:#66#000#–#a#staggering#146%#increase#• Together,#they#hold#a#combined#wealth#of#US
$670#billion.##
• 30%#Africa’s#growth#in#millionnaires#is#South#
Africa##
China:'Rural'Exodus'
China's#growth#poten0al#is#less#than#6%#(2016).#The#economic#slowdown#can#be#partly#explained#by#the#fact#that#the#labour#force#has#been#declining#since#2014.''In'other'words,'cheap'labour'is'now'gone.''
2007:#14%#GDP#growth,#2015:#7%#
In#20.years,#300#million#moved#to#ci0es#(1994#–#2014)#
Africa’s'challenge:'ProducAvity'
All#use#extremely#“expensive”#USA#labour;#but#it’s#cheaper.#
What’s'the'soluAon?''Inspira0onal#leadership#and#innova0on#(entrepreneurship).#
ProducAvity,'Traffic,'Power'Cuts'
Nigeria#outperformed#South#Africa#on#5#of#the#8#indicators#related#to'labour'markets'efficiency#(World#Economic#Forum#i.e.#“Coopera0on#in#labour.employer#rela0ons”#and#“Flexibility#of#wage#determina0on”#just#to#name#two.)##
Megatrend:'UrbanisaAon'1. In#2008#–#urban#was#bigger#than#rural#2. Popula0on#growth#slowing#(2050#–#only#9#billion)#3. Rural#not#cool#(tradi0onally#big#families)#4. Megaci0es#(10m#=#Cairo,#Lagos,#Kinshasa;#Gauteng#=#
12m)#5. Gauteng:#Current#urbanisa0on#growing#at#1m#per#
year#(more#millionaires)!#6. Urban#posi0ve:#never#sleep#(food,#gyms,#shops).##7. Nega0ve:#pressure#on#resources#(water,#electricity,#effluent,#
joblessness/70%#youth#unemployment#in#SA)#
Megatrend:'Technology'(disrupt)'
1. Mechanized#pla0num#mine:#Anglo’s#Mogalkwena#mine#is#
already#profitable,#but#workers#require#min#of#matric#maths,#
science#and#English.##
2. Big.data:#data#analy0cs#(extrac0ng#the#right#answers)#will#
annihilate#compe0tors.##
3. East#Africa:#Info#&#Tech#Comm#(ICT)#is#driving#the#economy#
(i.e.M.Pesa#mobile#money);#migra0on#to#digital#TV#
4. Africa’s#mobile#penetra0on#65%#(2012),#free#Wi.Fi#in#taxis#
5. West#Africa:#Ecobank#(Nedbank#South#Africa#has#20%#stake#
in#Africa’s#biggest#bank)#
Nano.technology,#3D#Prin0ng,#Drones#(DHL),#Driverless#Cars#(Avis),#Online#Educa0on#
Tapping Into Africa: Part 2
Part 1: African Context (Why?)
Part 2: Marketing Magic (How?) Part 3: 7-Deadly Sins & Solutions in Africa (How?)
29#
Product Price Placement Promotion
Objectives Quality Packaging Training Warranty Returns Guarantees Range of New Product Dev.
Objectives Your cost/price Competitor�s price Customer�s price Discounts Payment Terms Increases Basic price Price lists
Objectives Location of store Ordering process Speed of delivery Stock levels Agents Distributors Hubs/Spokes Coverage
Objectives Positioning of brand Advertising/WOM Face-to-face selling Direct Marketing New Media/Internet Sales promotions PR/Publicity Sponsorship
4Ps for Product Marketing
Another 4Ps for Services Marketing People Processes Physical Evidence Productivity/Quality
Your Staff�s skills Service Efficiency Capabilities Dress Motivation Training
IT Systems Control Planning Invoicing Information Research
Physical Facilities Premises Peripheral evidence Staff professionalism Stationery References
Total Quality (TQM) Operations (OE) Economies-of-scale Flexibility Mass customisation Standardisation
p.11#McCarthy,#1960#
Boom#&#Bitner,#1981## Partnerships
“Ps”'in'order'of'priority'
1# Partnerships#(In.country#people;#business#&#cultural#environment;#local#associates)#
2# Place#(Logis0cs,#Footprint)#3# Product'(customised)#4# Price'(affordability)#5# PromoAon'(culture)#
Middle.class#in#Africa#(Africa#Dev#Bank,#2010):##US$2#–#US$20#per#day,#US$730#–#US$7,300#p.a##
MarkeAng'“Ps”'in'Africa'
Research'DistribuAon,'Sales,'MarkeAng'
“If#you’re#NOT#going#to#partner#you’re#not#going#to#make#it#in#Africa.”##Johan#Botes,#CEO,#Consilia#Consul0ng#(2015:29)#
US$900#
Not'really'Africa'
Huawei'Ascend'Y220'from'Jet'–'R549.90'(US$50)' Alcatel'1011'from'Pep'–'R99'($10)'Smartphone'
FM#Radio#MP3#player#
2015:#Cheapest#Phones#
Affordability:#US$0.20/2#litre#
Finding'The'Skeleton'in'The'Closet'
• The#only#way#is#to#spend#at#least#a#year,#face.to.face,#gathering#reliable#informaAon#and#forging#in.country#partnerships.##
• Interview#other#foreign#companies.#
MarkeAng'in'Africa'
• Can’t#transplant#adverts#from#Europe#(culture):#research,'research,'research'and#use#local'partners'to#give#you#the#inside.edge#
• MTN#has#localised#in#each#country,#but#MTN’s#look#&#feel#is#consistent#
• Cost#of#doing#business#can#be#high#(corrup0on,#dictatorships,#lawlessness)#
• Not#a#single#con0nent#like#USA#
Case:'Woolworths'Nigeria'(2013)'• Nigerians#vs.#South#Africans,#like#comparing#Swedes#to#Sudanese#–#very#different#
• Nigerians#are#extremely!selec?ve!when#it#comes#to#everyday#fashion.#Don’t#do#local#off.the.rack#fashion#
• Nigerian#in#Lagos#are#extremely#quality!conscious!–#Woolworths#was#perceived#as#too#conserva0ve#and#low#quality#
• Nigerians#don’t#look#for#quality#garments#in#a#mall#–#they#go#niche#(i.e.#someone's#home)#
• Lesson:#In.depth#research.#Africa#is#complicated!#
Tapping Into Africa: Part 3
Part 1: African Context Part 2: Marketing Magic (How?)
Part 3: 7-Deadly Sins & Solutions in Africa (How?)
De#Swaan##Arons,#M.,#Van#den#Driest,#F.#and#Weed,#K.#(2014).#The!Ul?mate!Marke?ng!Machine.'HBR,#Jul.Aug,#2014#p.59#
Jul/Aug#2014#
Sin & Solution #1
1. Marketing Leadership (Engage people) 2. Research & Environmental Scanning 3. Purposeful Positioning 4. Customer Experience Management (CEM) 5. Sales Team clashes with the Marketing Department 6. Recruiting the wrong Salespeople 7. Incorrect Segmentation & Targeting
���� �
IT#
Marke0ng#
HR#
52%#of#CMOs#rated#Marke0ng.IT#as#their#top#priority.#(Accenture,#2014)##
����������
All'Business'Units'
43#
When it’s pitch dark, just a ray of light keeps us moving forward.
#Vision#
44#
Hope Energy
How'to'Lead'the'enAre'company?'
©#Ian#Rheeder#2012#
Trust'before'Engagement'&'Competence'
1. TRUST:#"What!are!marke?ng’s!inten?ons?”!
2. ENGAGEMENT:#“If!there!is!no!trust,!then!marke?ng’s!engagement!must!be!to!manipulate!us.”!
3. COMPETENCE:#"Is!marke?ng!capable!of!ac?ng!on!those!inten?ons!(in!#1!above)?”##
The Neuroscience
Trust'is'an'emoAon'
People#don’t#act,#un0l#they#feel#something.##Engagement#does#not#increase#unless#trust#increases.#The#decision#to#trust#is#not!intellectual#–#it’s#emo1onal.#
The Neuroscience
What the science has proven? '
1. Be the First to do a small favour (reciprocity) 2. Be Likable
1. Body language & tone (mirror neurons) 2. Similar to us (1:1 small talk doubles chances of winning a
negotiation) 3. Pay genuine compliments (positive feedback) 4. Cooperate (concede on something, win-win)
3. Consensus: when people at all levels follow the leader (law of social acceptance), everyone starts to follow
Copyright Ian Rheeder
Trust Empathy
Neuroscience#of#CEM:#Ian#Rheeder#
Leader#Employees#
Customers#Mirror'Neurons'
The Neuroscience
René'Descartes'd'1596'–'1650,'Father'of'Modern'Philosophy,'1600s'
“I#think,#therefore#I#am.”#
“I#feel,'therefore#I#am.”#
Neuroscience#of#CEM:#Ian#Rheeder#
• Creativity increases by 300%.
• Call#centre#staff#400%'higher#sales#(tone#of#voice)#
• Other#sales#staff#37%'higher#sales#
Spreitzer,!G,!&!Porath,!C.!(JanVFeb,!2012),!Harvard!Business!Review.!p.96,!and!p.102!
• Blue Collared: 27% more productive
Emo0ons#Drive#People#–#People#Drive#Performance#
Rude#and#rough,#but#people#s0ll#Trusted#them#because#of#their#track#record,#Engaging#vision,#and#Competence.##
TRUST'
Elon#Musk# Steve#Jobs#
How#to#Lead:#TEC#Leadership#System#©#Ian#Rheeder#2015#
Sin & Solution #2
1. Marketing Leadership
2. Research & Environmental Scanning 3. Purposeful Positioning 4. Customer Experience Management (CEM) 5. Sales Team clashes with the Marketing Department 6. Recruiting the wrong Salespeople 7. Incorrect Segmentation & Targeting
Lust,#Envy,#Pride,#Greed,#Sloth,#Glu\ony,#Anger#
Success
Key Success Factors (KSFs) In order of priority, what are Pty Ltd’s Top-10 KSFs?
Strategy'Simplified'
Key'Buying'Factors''(KBFs)#
In#order#of#priority,#what#are#Customer’s'Top.10#KBFs?#
##
Strategy'Simplified'
Marke0ng#Mix#Decisions#(8Ps)#
Key#Success#Factors#
Key#Buying#Factors#
Key'Issues'
Low Scores will be Issues. Low Scores will be Issues.
7P'Plan'
Key Success Factors for Business Unit ??? Market Share % %' %' %'Key for Success. Rank in order of priority; most important KSF first. Rate 0-10 your ability to achieve/meet these KSFs
Us Compe0tor# Compe0tor# Compe0tor#
1 Partnerships#2 Place#(Logis0cs,#Footprint)#3 Product'(customised)#
4 Price'(affordability)#5 PromoAon'(culture)#6
7
8
9
10
Overall Rating (0-10) Strong = 10
Select your Top-10 KSFs and rate them.
60
Mapping of your Customer’s Key Buying Factors (KBFs) Rank in order of priority the most relevant customers KBFs.
You & Competitors ability to serve (Rate 0-10, 0 is unable, 10 very able)
Key for Success You Competition 1 Compo 2 Compo 3
1 Relationships with supplier
2 Price
3 Distribution (OTIF)
4 National Coverage
5 Product Quality Spec (+42.5)
6 TV Advertising 7 POP Material 8 Customised xyz 9 etc 10
Overall Rating (unweighted)
Sin & Solution #3
1. Objectives are strategically meaningless 2. Research & Environmental Scanning
3. Purposeful Positioning 4. Customer Experience Management (CEM) 5. Sales Team clashes with the Marketing Department 6. Recruiting the wrong Salespeople 7. Incorrect Segmentation & Targeting
Samsung#(West#Africa):#“Made#for#Africa”#(i.e.#dust#proof#phones)#
leq#
right#
B2B#B2C#
Logical'SequenAal'Numbers''
EmoAonal'Music'Colour''FuncAonal'
EmoAonal'
PosiAoning/CommunicaAon'in'Africa'#
1. Both#Modern#&#Tradi0onal#2. Ubuntu#(collec0vism)#3. Acknowledgement#(greet)#before#the#mee0ng#
4. Strong#respect#for#elders#5. Emphasis#on#family#0me#
Tip:#Marke0ng#communica0on,#drill#down#to#consumer#culture#by#African#city#
1. FuncAonal#(i.e.#fastest,#always#on#line)#
2. EmoAonal#(i.e.#Ayoba,#you#understand#my#
culture#)##
3. Societal#(i.e.#Nigeria:#Educa0on,#Health)#
Purposeful'PosiAoning:'All'Three'ManifestaAons'of'Brand'PosiAoning''
De#Swaan##Arons,#M.,#Van#den#Driest,#F.#and#Weed,#K.#(2014).#The!Ul?mate!Marke?ng!Machine.'HBR,#Jul.Aug,#2014#p.59#
What'factors'influence'your'decision'to'buy?'
Sin & Solution #4
1. Marketing Leadership 2. Research & Environmental Scanning 3. Purposeful Positioning
4. Customer Experience Management (CEM) across many more touch-points
5. Sales Team clashes with the Marketing Department 6. Recruiting the wrong Salespeople 7. Incorrect Segmentation & Targeting
“Downstream activities are emerging as the main sources of competitive advantage.” (Dawar, Harvard, 2013)
Product'to'Customer'The#Face.to.Face#Salesperson#
Dr.#Guarav#Bhalla#(2013),'marke0ng#professional#with#30+#years#of#global#experience#
Chief#Marke0ng#Officer#(CMO)#should#be#replaced#by#the#Chief#Customer#Officer#(CCO).#
Virgin'AtlanAc'–'CEM'Mapping'Moments of Truth
Getting to airport
Check-in Comfort until flight
In-flight comfort
Arrival Getting to destination
Feelings Stressful Long frustrating queues
Want to work Want to relax
Boredom Dirty
Lost
Service Solutions
Transport to airport provided Driver handles luggage
‘Drive through’ check in Airline knows where you are
Clubhouse with Internet, fax, library Salon, massage Sound room Driving range
Full sleeper Mood lighting Bar Make up meals
Valet 18 x showers Makeup Shave Hot & cold breakfast Ironing/press
Chauffered delivery to destination Knowledgeable local driver
Customer'Experience'
Mapping'Out'Customer'Journey''Process'Map'exposes''Momentsdofdtruth'or'Touchdpoints.'
EA'–'Enterprise'Architecture'Company Perspective
Target Inquire Acquire Welcome Develop & Manage Problems. Retain. Win back.
Customer Perspective
Aware Search Select Order Pay Set Up Learn Use Support Upgrade
Events Impact Points
Event 1 Event 2 Event 3 Event 4 Event 5 Event 6 Event 7 Event 8 Event 9 Event 10
Marketing
Website
Product
Order
Service
Voice response
Service Staff
Sales Staff
Catalogue
Inventory
Partners
Sin & Solution #5
1. Marketing Leadership 2. Research & Environmental Scanning 3. Purposeful Positioning 4. Customer Experience Management
5. Sales Team Clashes with the Marketing Department
6. Recruiting the wrong Salespeople 7. Incorrect Segmentation & Targeting
Key'Steps'to'Successful'MarkeAng'''''''''''''''''''''''''''''Hierarchy''of'Effects#(Promo0onal#Tool)#
Key Steps How
A Attention Awareness. Adverts.
I Interest Knowledge. Adverts.
D Desire Liking. Localised benefits.
C Conviction Preference. Face-to-face engagement.
A Action Act now. Sales team closes.
S Service Service. Sales team.
Sin & Solution #6
1. Marketing Leadership 2. Research & Environmental Scanning 3. Purposeful Positioning 4. Customer Experience Management (CEM) 5. Sales Team clashes with the Marketing Department
6. Recruiting the Wrong Salespeople 7. Incorrect Segmentation & Targeting
74#
Factors'Influencing'Customers’'Decisions'to'Buy'Calibre#of#Salesperson# 39%#Offering#a#Total#Solu0on# 22%#Quality#of#Product/Service# 21%#Price# 18%#
How#many#salespeople#would#you#hire,#if#you#knew#they#would#not#fail?#
Source:#HR#Chally,#2013#
Gallup'Studied'250,000'Salespeople'
SALESPEOPLE#are##FOUR'TIMES'more#important#than#the#products#they#sell.#
BUILDING#A#WORLD.CLASS#SALES#FORCE,#2008,#Gallup#
Sin & Solution #7
1. Marketing Leadership 2. Research & Environmental Scanning 3. Purposeful Positioning 4. CEM across more touch-points 5. Sales Team clashes with the Marketing Department 6. Recruiting the wrong Salespeople
7. Incorrect Segmentation & Targeting
77#
4'Girls:'Who'do'you'target?'(They'look'equally'‘aGracAve’;'but'they'aren’t!)'
78#
Married#
Boy#Friend#
Africa’s'Consumer'SegmentaAon''#
Source:#Nielsen#(March,#2012),#Ge~ng#to#Know#The#Diverse#African#Consumer#
Major'Segments'(Nielsen)' CharacterisAcs'
1# Trendy'Aspirants'(21%)# Tech#savvy,#affluent,#media#savvy,#opinion#leaders,#impulse#buyers#
2# Balanced'Seniors'(17%)##
30.45#yrs,#middle#aged,#about#19%#of#Africans#in#Africa,#price#sensi0ve,#low#brand#loyalty#
3# Evolving'Juniors'(24%)##
15.19#yrs,#brand#loyal#teenagers,#massive#growth#in#future,#try#new#things,##
Progressive#Affluents#(7%),#Trendy#Aspirants#(21%),#Balanced#Seniors#(17%),#Struggling#Tradi0onals#(10%),##Evolving#Juniors#(24%),#Wannabe#Bachelors#(11%),#Female#Conserva0ves#(10%)#
Spen
d#pe
r#mon
th# $190#
$85#
$130#
1. Segment by Problem Solved or Benefit sought (the best tip by far)
2. Find your Competitive Unique Selling Proposition (CUSP) per segment
3. Target your Satisfied Segments & competitors’ Dissatisfied Segments
4. Target New Users
5. Drop or milk (high price) worst customers
6. Land a few big recession-proof customers
Segmentation Tips
81#
When#YOU#love#your#work,#then!Customers#love#your#work!!
Marke0ng#Tip#
OWNER & PRINCIPAL CONSULTANT , Johannesburg, South Africa
Cell: 083-300 8080
[email protected] www.markitects.co.za
Chartered Marketer (SA), MSc Leadership (cum laude)
Presentation by Ian Rheeder:
#
Thank#You!#
Be#an#Afro.op0mist#and#be#part#of#the#solu?on,#establish#local#partnerships,#and#shape#a#great#con0nent.##