The GIS Management Institute® and the GIS Capability Maturity ModelUpdate, Overview, and Implementation

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The GIS Management Institute® and the GIS Capability Maturity Model

Update, Overview, and Implementation

Southeast Washington & Northeast Oregon GIS User Group

Thursday, April 3, 2014

Greg Babinski, MA, GISPURISA Past-PresidentURISA GMI Committee Chair

Finance & Marketing ManagerKing County GIS CenterSeattle, WA USA

Do you manage your GIS operation utilizing GIS Best Practices?

� Yes

� No

The GMI and the GIS Capability Maturity ModelUpdate, Overview, and Implementation

Please vote:

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� What is a capability maturity model?

� Origins of the GIS Capability Maturity Model

� URISA Steps in and Babinski’s Theory of GIS Management

� The URISA Geospatial Management Competency Model

� Development of the revised, peer-reviewed URISA GIS Capability Maturity Model

� The URISA GIS Capability Maturity Model – Step by Step

� The pivotal role of the GIS CMM in the GIS Management Institute®

� The role of the GIS Management Institute® in enhancing sustainable Enterprise GIS

� The role of the GIS Management Institute® in developing professional GIS managers

� The GIS Management Institute® - next steps


Agenda


What is a Capability Maturity Model?

� A tool to assess an organization’s ability to accomplish a defined task or set of tasks

� Originated with the Software Engineering Institute

� Objective evaluation of software contractors

� SEI published Managing the Software Process 1989

� SEI CMM is process focused

� Other applications of the capability maturity model concept:

� System engineering

� Project management

� Risk management

� Information technology service providers

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Why is thinking about capability & process maturity important?


Why is thinking about capability & process maturity important?

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The Capability Maturity Model Institute


Who uses CMMi?

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Origins of the GIS Capability Maturity Model

What causes variation in enterprise GIS Operations?

� Each agency is unique

� City, county, or agency business focus often varies

� Population

� Nature and level of economic development

� Level of development resources provided?

� Variations in our ability to use GIS resources?

� Forgetting where we are in the development cycle?

� But GIS operations with similar resources get different results! Why?



When is our GIS Development done?

There are many ways we might answer:

� With an external focus?

� Best practices

� Benchmarking

� With a theoretical focus?

� Ideal design

� Academic state of the art

� With a capability focus?

� With a maturity level focus?

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2009 Academic Exercise:

� Maturity for the proposed model indicates progression of an

organization towards GIS capability that maximizes:

� Potential for the use of state of the art GIS technology

� Commonly recognized quality data

� Organizational best practices appropriate for municipal business use

� The Municipal GIS Capability Maturity Model assumes two broad areas of GIS operational development:

� Enabling capability

� Execution ability





Enabling Capability Components:

What we buy or acquire for our GIS operation…

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Execution Ability Components:

How we utilize what we have acquired for our GIS



Very Simple Questionnaire

Note enabling capability rating scale based on NSGIC GMA

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Very Simple Questionnaire

Note execution ability rating scale based on SEI CMM



2009 State of Washington Survey Results Presented at URISA Annual Conference:

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2009 State of Washington Survey Results Presented at URISA Annual Conference:


URISA Steps In

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URISA Steps In

2010 ArcNews Article in URISA GIS Management

Babinski’s Theory of GIS Management: As GIS Operational Maturity Improves, ROI Increases


URISA Steps In

� 2010: David DiBiase Proposes that URISA develop the Geospatial Management Competency Model (Tier 9 of the USDOLETA Geospatial Technology Competency Model)

� 2011: DiBiase, Babinski & Kennelly form URISA GMCM Committee

� 2011: Babinski convenes GIS Managers Task Force at Washington GIS Conference to:

� Create GMCM ‘Strawman’ Draft

� Review and revise the GIS Capability Maturity Model

� 2011: At GIS-Pro in Indianapolis, GMCM Committee revises Strawman Draft and by early 2012 Publishes GMCM for peer-review.

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URISA Develops the Geospatial Management Competency Model

Final Peer-Reviewed URISA GMCM:� Published in June 2012� Adopted by USDOLETA August 2012� 18 Competency Clusters� 74 individual competencies


The ‘Ah-ha!’ moment (Part 1):

GIS operational process maturity (aka the GIS Capability Maturity Model)

and…

GIS management capability (aka the Geospatial Management Competency Model)

Can both best be defined against…

A body of geospatial management best practices and standards, or the GIS Management Body of Knowledge

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The ‘Ah-ha!’ moment (Part 2):

No one has ever defined

geospatial management best practices and standards


URISA Steps In

� 2010: David DiBiase Proposes that URISA develop the Geospatial Management Competency Model (Tier 9 of the USDOLETA Geospatial Technology Competency Model)

� 2011: DiBiase, Babinski & Kennelly form URISA GMCM Committee

� 2011: Babinski convenes GIS Managers Task Force at Washington GIS Conference to:

� Create GMCM ‘Strawman’ Draft

� Review and revise the GIS Capability Maturity Model

� 2011: At GIS-Pro in Indianapolis, GMCM Committee revises Strawman Draft and by early 2012 Publishes GMCM for peer-review.

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Developing the revised, peer-reviewed URISA GIS Capability Maturity Model

2011 Washington State GIS Managers Task Force



2012 – 2013 GMI Committee:� Incorporated 2011 GIS Managers Task Force Recommendations� Correlated 74 GMCM competencies� Prompted for assessing ‘Characteristics’ via questions

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2013 Peer-Review Cycle:� 6-weeks for public review via online questionnaire� Adequate high-quality responses� Responses consolidated by Hilary Perkins and Greg Babinski� Greg Babinski drafted initial recommendations to address/resolve comments

� Final 10-day GMI Committee review & comment cycle



2013 Peer-Review Cycle:

Enabling Capability (EC) ComponentEC1. Framework GIS DataEC2. Framework GIS Data MaintenanceEC3. Business GIS DataEC4. Business GIS Data MaintenanceEC5. GIS Data CoordinationEC6. MetadataEC7. Spatial Data WarehouseEC8. Architectural DesignEC9. Technical InfrastructureEC10. Replacement PlanEC11. GIS Software MaintenanceEC12. Data back-up and securityEC13. GIS Application PortfolioEC14. GIS Application Portfolio ManagementEC15. GIS Application Portfolio O&MEC16. Professional GIS ManagementEC17. Professional GIS Operations StaffEC18. GIS Staff Training and Professional DevelopmentEC19. GIS Governance StructureEC20. GIS is Linked to Agency Strategic GoalsEC21. GIS BudgetEC22. GIS FundingEC23. GIS Financial Plan

Execution Ability (EA) ComponentEA1. New Client Services Evaluation and DevelopmentEA2. User Support, Help Desk, and End-User TrainingEA3. Service Delivery Tracking and OversightEA4. Service Quality AssuranceEA5. Application Development or Procurement MethodologyEA6. Project Management MethodologyEA7. Quality Assurance and Quality ControlEA8. GIS System ManagementEA9. Process Event ManagementEA10. Contract and Supplier ManagementEA11. Regional CollaborationEA12. Staff DevelopmentEA13. Operation Performance ManagementEA14. Individual GIS Staff Performance ManagementEA15. Client Satisfaction Monitoring and AssuranceEA16. Resource Allocation ManagementEA17. GIS data sharingEA18. GIS Software License SharingEA19. GIS data inter-operabilityEA20. Legal and policy affairs managementEA21. Balancing minimal privacy with maximum data usageEA22. Service to the community and to the profession

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2013 Peer-Review Cycle:� Final revised draft based on 10-day GMI Committee review & comment cycle

� GMI Committee consensus approval of final September 2013 draft at its 9/4/2013 meeting with recommendation that the URISA BOD endorse/formally adopt the URISA GIS Capability Maturity Model.

� URISA Board action at its 9/15/2013 meeting:� URISA GIS Capability Maturity Model Adopted


The GIS Capability Maturity Model –Step by Step

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The GIS Capability Maturity Model –Please vote:

Do you see value in using the GIS Capability Maturity Model to improve enterprise GIS operations?

� Yes

� No

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The GIS Capability Maturity Model –Attendee Discussion and Feedback

Do you have any:

� Questions?

� Suggestions?

� Criticisms?

� Ideas for using the GISCMM?

� Other comments?


Voting Results

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The pivotal role of the GISCMM in the GIS Management Institute®


Enhancing sustainable Enterprise GIS

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� Submit completed GISCMM self assessments to GMI

� Annual GMI Report on the state of Enterprise GIS

� New URISA GMI Service: Enterprise GIS Assessment/Accreditation:

� Online survey instrument

� Self assessment with validation mechanisms

� Compilation of bench marking metrics

� Evaluation against GISCMM

� Manager assessment against GMCM

� Feedback report with benchmark analysis and development recommendations

� GMIcmm Maturity Level Accreditation



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Enhancing professionalism for GIS managers

The competency of the GIS manager is one of the key success factors for an effective enterprise GIS


Enhancing professionalism for GIS managers

Assessing the competency of a GIS manager against the Geospatial Management Competency Model

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The GIS Management Institute®

Next steps

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Contributors:


Contributors:

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Greg Babinski, MA, GISPURISA Past-PresidentURISA GMI Committee ChairCOGO SecretaryW: www.urisa.org/main/gis-management-institute/

Finance & Marketing Manager

King County GIS Center201 South Jackson StreetMS: KSC-IT-0706Seattle, WA 98104 USA

P: 206-477-4402F: 206-263-3145E: [email protected]: @gbabinskiW: www.kingcounty.gov/gis

Leadership & Management

The GIS Management Institute® and the GIS Capability Maturity ModelUpdate, Overview, and Implementation