“care factor zero”

“culture eats strategy for breakfast”

Culture eats strategy and structure for breakfast

Employee Engagement

Engagement = care factor

Care factor zero!

Care factor zero!

Care Factor

100

Global Financial Crisis2007Global Financial Crisis - 2007

NOW!Need pic

Global Engagement Crisis (now!)

Engaged

Not Engaged

Actively Disengaged

Global Engagement CrisisLevel of Engagement World Australia

Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16

100% 100%(Gallup Consulting)

So what? Highly Engaged =

Aged care Sector in Australia

Aged Care Sector in Australia

Aged Care – Growing Fast

65 years + will double in next 40 years

Reference: 2015 Treasury Intergenerational Report

Workforce Implications• Greater need for staff – grown

34% in last 5 years

• Median age 50

• Half reaching retirement age in 15 years

Reference: Aged Care Puzzle, McCrindle Research

Workforce Implications

• 62% of residential facilities report a shortage of Registered Nurses

Reference: Deloitte Access Economics

Workforce Implications

“a well led, well trained workforce is essential for a

sustainable sector”

Reference: 2016 Aged Care Roadmap

Retention and Turnover• Significant Issues

• Turnover estimated between 25% and 40%

• Organisational culture and management support key issues

Reference: Dr Katrina Radford, Griffith University

Conclusion:• Aged Care Sector must

improve engagement, retention and attraction of skilled employees

Improving Culture and Engagement

Improving Engagement

SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement

and culture

http://sal.workplaceleadership.com.au

Key Finding:

Engagement, culture, trust and 'intention to quit' are

results of good leadership.

What the best do differently

(Gallup)

What the best do differently

(Gallup)

• They develop their leaders!

What the best do differently

(Gallup)

• Strategic, top down approach to engaging leadership teams

What the best do differently

(Gallup)

• Cascade engagement through managers to employees

What the best do differently

(Gallup)

• Managers are accountable for their team’s engagement

Care factor zero!

Care Factor

100

CF1001. Clarity

Care Factor 1001. Make your expectations crystal clear

CF1002. Feedback

Care Factor 1002. Give honest, regular feedback

CF1003. Vision

Care Factor 1003. Share the vision, priorities, action plans

CF 1004. Growth

Care Factor 1004. Provide opportunities for growth and development

CF1005. Belong

Care Factor 1005. Help people feel like they belong

Leadership development pays!

In summary

• Engagement matters!• Especially in aged care• Engagement comes from

leadership

In summary• Leadership in aged care

will be a focus of ours in 2017

• Please contact us if we can help

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

gregmowbray

gregmowbray.com1

@gregmowbray

Care Factor 100