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Improving Understanding
Between Each OtherPaul Boos
IT Executive Coach
Why is itimportanttounderstandeachother?
Exercise TimeGame
Instructions• Separate into 3 or 4 teams• Elect a leader• Leader gets a goal & shares
w/team (visual sharing only)• 1st team to arrange all chairs
to meet their goal w/in 2 min wins!
NO TALKING!Accredited
to Chris Sims
Debrief
What is going on in our heads?
• Things aren’t always as simple as exposing them…
• Let’s look at how our mental models can shape how we think…
Exercise• I’m going to present an image of people in rush hour
in NYC; I’ll have an arrow pointing to one person.• I want you to write down the following:
• Is this morning or afternoon rush? What gave you the clue?• What type of work do you think that person does & why
you thought that?• What do you think that person is thinking?• If you were given $1000 to help that person in some way
other than giving it directly to them, how would you go about doing it? Why did you select this choice?
Exercise (Again)• I’m going to again present the same image of
people in rush hour in NYC; I’ll have an arrow pointing to a different person.
• I want you to write down the following:• What type of work do you think that person does & why
you thought that?• What do you think that person is thinking?• If you were given $1000 to help that person in some way
other than giving it directly to them, how would you go about doing it? Why did you select this choice?
Next Step• For both your responses, categorize what your
answers were into the following:
What was factual?(What could I actually see…)
What did I infer?(What did I believe may be occurring…)
Why did I think that?(Any prior event that to led my thinking…)
Ladder of Inference
Event
How To Find Common Ground When Engineers Don’t Like Features – Teresa Torres, Jan 2013Ladder of Inference credited to Chris Argyris by Peter Senge in the Fifth Disipline
The Event Of Conversation
The Event Of Conversation
The Event Of Conversation
The Event Of Conversation
How do we
ourbeliefs
from getting
prevent
in the way?
a shared visionCo-create
ExerciseAt your table,
• Make a list of the types of visions that can be created
• Add who typically creates these
• Add the answer to this question: “In what ways can these become co-created?”
DebriefTake a look at how your visions become co-created…
• What happens during this process of co-creation?
• Where does the original idea for the vision come from..? What role does a person that originates an idea take on during co-creation?
• Did anyone have teaming agreements as a form of vision?
The Johari WindowKnown to Self Unknown to Self
Know
n to
Oth
ers
Unk
now
n to
Oth
ers
TELL
ASK
FEEDBACK
DISCLOSURESHARED
DISCOVERY
OPEN AREA
BLINDAREA
HIDDENAREA
UNKNOWNAREA
Ask forandprovide
feedback
assumptionsVoluntarily make
explicit
ExerciseAt your table,
• List ways you make assumptions explicit
• Think about the last few exercises to help you, specifically co-creating visions and the mental model exercise of people in the subway
Debrief• What happens normally when we have competing
ideas?
• Do assumptions usually get discussed?
• What changes when we begin discussing assumptions?
