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ENGAGEMENT & GROWTHBuilding the Right Culture for
Jason Medley Director of People & Culture
Quirky
• What is Culture and where does it come from
• What effects Culture
• How do we build the culture we want
What We Will Cover
• 21 % higher productivity
• 22% higher profitability
• Lower turnover
• Lower absenteeism
(Gallup, 2013)
Higher Average Employee Engagement Levels Lead to
What is Culture?
Culture is the Character and Personality of your organization (ERC, 2013).
CULTURE ANSWERS THESE QUESTIONS
• What is our mission / What are we passionate about
• How will we serve our clients and customers
• How will we work together as a team
• How will I contribute as an individual
• How do we communicate internally and externally
• What do we celebrate / How do we celebrate
• How do we overcome obstacles and conflict
• How do we move forward
• What types of policies should we implement
• What does our office environment look like
Where Does Culture Come From?
Culture Starts WITH YOUR FOUNDER(S)
CULTURE Management
How org. is managed
Communication
LeadershipCelebration
Systems, procedures, structures
Managers
Workplace Practices Recruitment and
On-boarding
Retention
Policies & Philosophies
Handbook
Code of Conduct Attendance and dress code
People
Personalities
Values and experiences
Diverse skills
Work Environment
Decorations
Food Office layout
HOW DO WE BUILD CULTURE?
BUILDING CULTURE
DO DON’T• Understand what your current culture is (Surveys, focus
groups, etc.)
• Define what you want your culture to be
• Make sure your mission, vision, and values honestly reflect what you want your culture to be
• Clearly communicate what you want your culture to be throughout your organization
• Make sure it’s believed and practiced from the top down
• Measure the state of your culture
• Hold everyone accountable to being a culture fit (Recruitment, performance management, etc.)
• Ignore it!
• Hire employees who aren’t a culture fit
• Create bad managers
• Forget about learning and development opportunities
!
REMEMBER!
• There is always a culture
• Everything effects culture
• Culture is a work in progress, it’s growing and will change overtime
• Building a culture of engagement makes good business sense
Thank You
References
1. Sorenson, S. (2013, June 20) How Employee Engagement Drives Growth. http://www.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx
2. ERC. (2013, March 6) Workplace Culture: What it is, Why it Matters, and How to define it. http://www.yourerc.com/blog/post/Workplace-Culture-What-it-Is-Why-it-Matters-How-to-Define-It.aspx