Beyond the Culture Deck: What you don't already know about Netflix

BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM

© J. Michael McGarr, 2015

http://twitter.com/SonOfGarr

http://www.mikemcgarr.com

A YEAR AND A HALF AGO...


DIRECTOR OF DEVOPS



WHAT MAKES NETFLIXSO SPECIAL?


BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY

KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR

MIKEMCGARR.COM




WHAT ENTERPRISES CAN LEARN FROM NETFLIX



It may well be the most important document

ever to come out of the Valley.1

— Sheryl Sandberg

1 GQ Magazine, 2013


http://www.gq.com/story/netflix-founder-reed-hastings-house-of-cards-arrested-development

OUR CONSTITUTION


FREEDOM ANDRESPONSIBILITY


FREEDOM


RESPONSIBILITY


YOU BUILD ITYOU OWN IT


ENGINEERING TOOLS



If you want more freedom, you must take on more responsibility.


DO THOSE WITHTHE RESPONSIBILITY,

ALSO HAVETHE FREEDOM?


alignment?


CONTEXT,NOT CONTROL


Managers focus on the 'what'

Engineers focus on the 'how'


OUR CLOUD SERVICES SHOULD...

> immutable server pattern> register with Eureka

> red black deployments> rule of 3


HOW DO WE ENSURE COMPLIANCE?


we don't


MAKE DOING THE RIGHT THING EASY


PROVIDE FAST FEEDBACK


IF YOU GIVE YOUR EMPLOYEES THERIGHT BUSINESS CONTEXT

CAN YOU TRUST THEM TO MAKE THE

RIGHT DECISIONS?© J. Michael McGarr, 2015

CENTRALIZED TEAMS




CENTRALIZED OPS OR QA TEAMS



CENTRALIZED TOOLS TEAMS


Centralized teams enable product teams


Engineering ToolsSecurity Engineering

Performance EngineeringTraffic and Chaos Engineering

Insight Engineering Platform Engineering


NO OPS TEAMNO QA TEAM


HOW COUPLED ARE YOUR

CENTRALIZED TEAMSTO YOUR

PRODUCT TEAMS?© J. Michael McGarr, 2015

PROCESS



Netflix has no process?


Immune system against unnecessary process


process allergy


OUR PROCESS


USE PROCESS TO SOLVE PROBLEMS(THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN)


COMMUNICATION


FEEDBACK


COLLABORATIVE CULTURE(NO BRILLIANT JERKS)


ONE ON ONES


Managers meet so engineers don't have to


WASTE


ELIMINATE WASTE


WASTE

> duplicate efforts> throwaway code> system rewrites


ENGINEERING TOOLSVS.

EDGE DEVELOPER EXPERIENCE


WASTEIS A NECESSARY BYPRODUCT OF

INNOVATION© J. Michael McGarr, 2015

HOW TOLERANTIS YOUR CULTURE OF

DUPLICATE OR THROWAWAYEFFORTS?


TAKEAWAYS


THOSE WITH RESPONSIBILITYSHOULD HAVE THE FREEDOM


HIGH PERFORMERS WILL DO THE RIGHT THING,GIVEN THE RIGHT CONTEXT


CENTRALIZED TEAMSENABLE

PRODUCT TEAMS


USE PROCESS TO SOLVE PROBLEMS,THEN ABANDON IT


INNOVATION GENERATES WASTE


QUESTIONS?MIKE MCGARR

@SONOFGARRMIKEMCGARR.COM




Leadership & Management

Beyond the Culture Deck: What you don't already know about Netflix