e-Health congress 2010

Telecare and Telehealth in

the UKTrevor Single

Chief Executive

Telecare Services Association

Telecare Services Association

Formed 1995 – not-for-profit trade association

Growing membership – over 350 Telecare Service Providers

Telehealth Service Providers

Technology Suppliers

NHS & Universities

Mainly UK, but international membership:

Europe, North America, New Zealand

Members provide telecare and telehealth services to over 1.7 million users

Mission: “to unlock the potential of Telecare and Telehealth”

Telecare Services Association

The TSA business vision is:

position the TSA as the UK’s lead policy

influencer on telecare and telehealth

set and champion quality and standards

engage with key policymakers and

stakeholders

deliver value added services to our members

and maximise the benefits provided to service

users, patients and carers

Snapshot of Telecare &

Telehealth in the UK

1.7 million telecare service users

approx. 1.4m predominantly pendant alarm

approx. 300k with personal and environmental sensors

increasingly mainstreamed service

6,000 telehealth users

3 WSD sites and a number of smaller pilots

awaiting outcomes of WSDs – Spring 2011

needs significant new resources to move beyond pilots to

1,000 unit+ operations

UK spend on telecare / telehealth equipment – approx €55m per

annum via Government procurement framework

Telecare Code of Practice

Sets standards for service providers

Offers confidence to Commissioners

Gives reassurance to service users, their family & friends

Governance by Management Board

Senior Health & Care professionals from across UK

Independently audited by UKAS (United Kingdom Accreditation Service) approved body

Full 3 yearly audit - annual on site inspection

Training & support available from TSA

TSA Referral to Response (R2R©) Model

Quality Standards In Telecare

Encourages choice and empowerment for consumers

Service meets robust performance Standards

Reassurance and confidence to carers, health, social care agenciesand commissioners

Minimises risk and ensures safe service delivery

Encourages innovation and competitiveness

A means of consistently raising quality Image kindly supplied by Milton Keynes Council

Telehealth - Whole System

Demonstrators Established in 2007 by Dept. Of Health to pilot new

models of telecare and telehealth

World’s largest randomised control trial – 6,000

participants in three pilot sites

Aim to provide evidence of ‘proof of concept’

Results of the trial are expected from Spring 2011

Photo: Trent and Dove Housing Ltd.

Other trials

Some PCTs have also carried out small trials

For example to see if the use of technology reduces the frequency of hospital admissions for people with chronic heart failure

Generally 30 to 50 user pilots

Challenge to turn pilots into business case for much larger scale – 1,000 or more users Photo: Affinity Sutton Group

Telehealth activity by TSA

Established a Telehealth forum of key opinion makers

Recruited a Telehealth Development Manager

Launching a UK Telehealth Code of Practice framework

in 2011

Telecare & Telehealth – the

benefits of early intervention!