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This Keynote lecture was first delivered in Toronto, CA on September 27th, 2012. The book, #socialQI: Simple Solutions for Improving Your Healthcare is set to be published in October 2012
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www.socialQI.com
#SocialQI:Simple Solutions for Improving Your Healthcare
Presented by:
Brian S. McGowan, PhD
@briansmcgowan
www.SOCIALQI.com
September 2012
www.socialQI.com
Outline
1. Re-defining Quality2. Why Does Healthcare Quality Suffer3. Introducing SocialQI4. One Part - Social Network Science5. One Part – Behavioral Science6. How Does SocialQI Become the New Norm
in Healthcare?
www.socialQI.com
#SocialQI:Simple Solutions for Improving Your Healthcare
Re-Defining Healthcare Quality
September 2012
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My Father’s Health Journey
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My Father’s Record
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#SocialQI:Simple Solutions for Improving Your Healthcare
Why Does Healthcare Quality Suffer?
September 2012
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Problem #1: Variation
http://www.healthcarereportcard.illinois.gov/maps
www.socialQI.comhttp://www.healthcarereportcard.illinois.gov/maps
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Problem #2: Failure to Advance
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Problem #3: Overload & Filter Failures
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Problem #4: Lack of Information
“Despite recent improvement in timely publication, fewer than half of trials funded by NIH are published in a peer reviewed biomedical journal indexed by Medline within 30 months of trial completion. Moreover, after a median of 51 months after trial completion, a third of trials remained unpublished.”
www.socialQI.com
#SocialQI:Simple Solutions for Improving Your Healthcare
Introducing#socialQI
September 2012
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SocialQI
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#SocialQI:Simple Solutions for Improving Your Healthcare
One Part - Social Network Science
September 2012
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Social Network Science
Six Degrees of SeparationSidewalk Experiment
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Social Network Science
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Social Network Science
http://www.nejm.org/doi/full/10.1056/NEJMsa066082
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Social Network Science
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Social Network Science
Unconnected Bucket Brigade Telephone Chain Military Brigades
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Social Network Science
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Social Network Science
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1. Collective Intent2. Share Praxis
Moving to ‘Communities of Practice’ models:
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Of Networks and Communities…
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#SocialQI:Simple Solutions for Improving Your Healthcare
One Part -Behavioral Science?
September 2012
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Dr BJ Fogg & The Tale of The Naked Swim
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Motivation x Ability x Triggers
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Motivation x Ability x Triggers
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#SocialQI:Simple Solutions for Improving Your Healthcare
Social Network Science + Behavioral Science = SocialQI
September 2012
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Crowd Accelerated Improvement
http://bit.ly/txvpUP
Light Desire
Crowd
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What does this look like?
http://bit.ly/txvpUP http://youtu.be/dbPqOdYYDeQ
Jona
than
Chu
, LXD
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What does this look like in science?
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#SocialQI:Simple Solutions for Improving Your Healthcare
How Does SocialQI Become the New Norm in Healthcare?
September 2012
www.socialQI.com
Patient & Wellness
Communities
Medical Communities
Biomedical Research Communities
www.socialQI.com
Patient & Wellness
Communities
Medical Communities
Biomedical Research Communities
What Is vs What Could Be
• Weight Watchers• Alcoholics Anonymous• ‘being a patient’• Isolation
• Quantified Selfers• ACOR• Patients Like Me• #S4PM
• Knowledge is power• Free-agent learners• CME credit gathering• Failed Ed. Design
• #meded, #MDchat• Delta Exchange• OzmosisESP• Rapid Learning Systems
• ‘Dose of Science’• Publish or Perish• Traditional Publishing• Impact Factor
• Mendeley• Sage BioNetworks• Altmetrics• Open Access
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Lesson 1: Rely on better technology
1. Integration: Real sustainable success will only come from our ability to engineer systems that integrate into existing activities
2. Open and Connected: Information flow & big data analytics must
3. Social: Over time knowledge will move from the individuals within the community (knowledge capital) to be shared across the community (social capital)
www.socialQI.com
Lesson 1: Rely on better technology
4. Incentivizes: ultimately comes down to our ability to tap into the “what's in it for them” of the community
5. Controlled: evolve simple, standard tools to govern the inflow and outflow thresholds
6. Culture: consider ways to scale up culture to enable increasing larger (but productive) communities to form
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Lesson 2: Evolve a new skillset
1. Credibility & Reputation: Increasingly contribution to learning and improvement will define one’s professional reputation within the community
2. Filtering & Search: We can’t just release the bottleneck of information without the new systems to govern the flow…or folks will drowned
www.socialQI.com
Lesson 2: Evolve a new skillset• Providing Feedback: for true collaboration, getting
along should never be as important as getting things done
• Self-assessment: we must engage the system with our eyes wide open…digital nature allows reflection and social nature allows norming
• Critical thinking & decision making: requires us to know what we know, understand what we don’t know, and not to be paralyzed by the reality that we rarely have all of the information we need
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SummaryProblems
Quality Variation
Failure to Advance
Information Overload/Filter Failure
Lack of Information
SocialQI Solutions
Shared best practices
Peer Norming & Transparency
New systems for simplifying learning
New culture of sharing
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About the book title: #socialQI
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#SocialQI:Simple Solutions for Improving Your Healthcare
Q and A
September 2012
