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The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation
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L O G O
Rania Mohamed [email protected]
Lecturer of clinical chemistry, MRI-Alexandria University ,CPHQ,LSSGB
Health governance –MRI-Alex university unit coordinatorIHI Egypt & NAHQ member
L O G OHow to develop a reliable
dashboard of indicators.………
L O G O
Are you a manger?
L O G O
Are you a leader or decision maker?
SO.……
How do you monitor the performance of your organization?
Do you monitor by doing
this?
OR This?
L O G O
OR This
MANAGEMENT CANNOT BE BASED ONLY UPON INTUITION
IT HAS TO BE UNDERPINNEDBY FIGURES
L O G O
Applications programmes such as ERP
L O G O
Effective but ….
Expensive
Reports
But…… It might not be right on
time Not reliable Contains insufficient data
enough for decision making
Based on intuition of the mangers
Here comes the role of the dashboard of indicator
A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and
arranged on a single screen so the information can be monitored at a glance
Flickr Credit ~rednuht
Why dashboard of indicators
1.It is highly interactive and usually provides information and not only data
1.It is highly interactive and usually provides information and not only data
2.It is primarily used to find correlations, trends, outliers (anomalies), patterns, and business conditions in data
3.Real-time data could be analyzed3.Real-time data could be analyzed
4. Reliable for performance monitoring
5. HELPS THE MANAGERS FOR DECISION MAKING EVEIDENCE BASED
How simply develop a dashboard
AIdentify you KPI and check
for its criteria
plan for the dashboardB
Create your dashboard elementsC
DCheck for validity , reliability and then and
Deploy your dashboard
HOW?
KEY PERFORMANCE INDICATORS.……
KPIs are those chosen indicators that can directly or indirectly influence the effectiveness of a product or process
(The daily QC at the managerial level)
(c) 2008 Emerald Strategies Inc. All Rights Reserved
21
An Ocean of Data...
(c) 2008 Emerald Strategies Inc. All Rights Reserved
22
An Ocean of Data...
KPIs are your lifesaver
Types of indicators
Outputs vs Outcomes1
2
Lagging vs Leading3
Short term vs Long term
Strategic and Operational4
Mission
Vision
Goals
Objectives
Measures
Why we exist
What we want to be
Indicators and Monitors of success
Planned Actions to Achieve Objectives
O1 O2
AI1 AI2 AI3
M1 M2 M3
T1 T1 T1
Specific outcomes expressed in measurable terms (NOT activities)
Strategic Plan
Action Plans
Evaluate Progress
Targets
Initiatives
Strategic indicator…
Types of indicators
Structure1
2
outcome3
process
Criteria of “Good” indicator.…
5-Reliable
6-Sensitive
7-Valid
8-Feasibility
1-Reflect the organizational goals
2-key to organizational success
3-It needs to be actionable
4-Measurable
Trans-par-en-cy:
“The full accurate and timelydisclosure of information”
-Wall Street Wordshttp://www.dictionary.com
Transparency
Flickr Credit: ~marcomagrini
Compared to a standardWhen to accept and when
to take action
Pit falls for indicators selection……
Selection by inexperienced team
Selecting KPI the measures immeasurable
goal
Don’t align with the strategic direction
Ignore non-financial metrics
Too many KPIs are selected
Inaccurate or incomplete data represents
How simply develop a dashboard
AIdentify you KPI and check
for its criteria
plan for the dashboardB
Create your dashboard elementsC
DCheck for validity , reliability and then and
Deploy your dashboard
HOW?
2-Plan for the dashboard
Draft you dashboard
Choose the color theme
Include some standard components such as logo , structure of the final report
Build a Standard Dashboard Template
2-Plan for the dashboard
Identify the user roles (audience) and their access to information
2-Plan for the dashboard
Define KPI variance notification rules
2-Plan for the dashboard
SCREEN
``How simply develop a dashboard
AIdentify you KPI and check
for its criteria
plan for the dashboardB
Create your dashboard elementsC
DCheck for validity , reliability and then and
Deploy your dashboard
HOW?
3- Create your dashboard elements
Define the tables of data you need in Excel
Table for the query data or base data
Tables used for components
.
Define the Data Structures
That You Need
.
Add Dynamic Visibility If Needed
Identify the data sources from which the KPIs are derived
First Then Then Finally
Define the refresh rate requirements for each KPI
Define the visualization type for each KPI
Identify the reports that are to be generated
The dashboard
isready now
3- Create your dashboard elements
Screen
How simply develop a dashboard
AIdentify you KPI and check
for its criteria
plan for the dashboardB
Create your dashboard elementsC
DCheck for validity , reliability and then and
Deploy your dashboard
HOW?
Check for validity , reliability and then and Deploy your dashboard
During this phase, you preview your dashboard and make any adjustments. Then, you deploy your dashboard to your end users
What problems we might face?
Selecting negatively impacting
indictors
What problems we might face?Most dashboards use gauges, pie charts and
other graphs that can mislead the user rather than present the quantitative information in a
meaningful way that highlights problems areas and/or demonstrates emerging trends. Missing critical trends is a common problem for
organizations that lack statistical skills; these organizations use short-term
Comparisons like month-on-month rather than analyze real trends in the data
What problems we might face?
It is not designed exclusively for executives but rather should be used by the general workforce as effective dashboards are easy to understand and use
The displayed data automatically updated without any assistance from the user. The frequency of the update will vary by organization and by purpose. The most effective dashboards have data updated at least on a daily basis.
We seek to paint the perfect picture, but each know our limitations and
vulnerabilities…