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ME Smart Government Conference, Dubai 9-10 Nov 2014
The UAE Smart Government: Driving
Innovation in Government
By: Dr. Saeed Al Dhaheri
ICT Expert
@DDSaeed
The UAE Smart Government: Driving
Innovation in Government
Agenda:
e-Government Competitiveness
Journey to Smart Government
Innovation Examples
The Future
ME Smart Government Conference, Dubai 9-10 Nov 2014
UAE e-government Competitiveness
• UAE ranked 32nd world wide and 2nd in the GCC and 7th
on Asia as per the UN e-government survey 2014
• 12th in the online service index
• UAE ranked 12th in the global competitiveness index
2014-2015
• UAE won 3 awards during the WSIS +10 High level
event in Geneva 2014
• Government excellence award
• MBRSLP for capacity building
• ADSIC for e-citizen program
GITR 2014
ME Smart Government Conference, Dubai 9-10 Nov 2014
Journey to Smart Government in UAE
Purpose:
customer satisfaction - happiness
Drive knowledge economy
Help achieve UAE vision 2021
Transformation from e-government to smart/mobile government
Mobile first strategy
Mobile as the delivery channel for services
Responsive design for gov web sites
m-Government service award
Government app store
Next step: consolidate to one app for all services
Digital Gov
e-Government Journey
Standards and guidelines
Innovation examples
INNOVATION
n. The process of improving, adapting or developing
a product system or service to deliver better results and create
value for people.
Examples:
Social Media Engagement
Center of Digital Innovation (CoDI)
Abu Dhabi City Guard app
Dubai SME SeedApp Fund
Secure Single-Sign-On to Dubai smart government services
ME Smart Government Conference, Dubai 9-10 Nov 2014
Social media engagement
• Government strategy to use SM to engage with the public
• Social Media:
• Improves awareness & promotion of smart services
• Improves quality of services through feedback
from the public
• Improves transparency
• Co-creating and crowdsourcing is possible
• All gov departments uses social media
• Examples:
• Brainstorming session
• “UAE Pioneers” award initiative
Center of Digital Innovation (CoDI)
UAE Federal government initiative
Providing services for testing and
verifying security and functionality
of mobile apps for government
departments within UAE and
GCC countries
New and innovate technologies to
develop new services
ME Smart Government Conference, Dubai 9-10 Nov 2014
Abu Dhabi City Guard app
• Citizens as guardians of the city
• Allows people to reports incidents (photo, video, audio)
and submit complaints to the government
• Innovative process flow changes
• Increase civic participation and engagement between the public
and government
• Results:
• The app helped improve government performance
• Awards to recognize best performed departments
• More adoption (e.g, police for reporting traffic violations)
• Potential for big data analysis to reveal insight
“To maintain the city’s appeal and further strengthen its international image, safety standards and quality of our services
for residents and travellers play a crucial role. To that end, the new application aims to encourage both residents and tourists
to join the government’s efforts in resolving problems quickly and effectively.”
Slogan: your city, your community, your app
ME Smart Government Conference, Dubai 9-10 Nov 2014
Dubai SME “SeedApp” Fund
Supports UAE nationals to develop apps
Promote creativity and innovation
Covers 60% of the cost to develop Apps
supports entrepreneurship activity in UAE
Public is invited to vote for the app concept
online (i,e crowdsourcing)
“SeedApp is a significant step towards integrating the human component to m-government," Al Janahi said.
Secure Single Sign-On to Dubai
smart government services
• Cooperation between Dubai smart government
and Emirates ID
• Very secure access
ME Smart Government Conference, Dubai 9-10 Nov 2014
The Future
Fostering Government innovation
to achieve UAE vision 2021
National Innovation Strategy
Mohammed Bin Rashid Center for
Government Innovation
Dubai Smart City Initiative
2015 as the “year of innovation”
ME Smart Government Conference, Dubai 9-10 Nov 2014
Thank you
