.

.

©2016.AllRightsReserved#esignatureforgov

DigitalTransformationsandProcessAutomationE-SignaturesinLocalGovernment

Presentedby:RolfBishop,CIOCountyofSanDiegoPaigeAdams,BusinessDevelopmentExecutiveSIGNiXBrandonPickett,SalesEngineeratSIGNiX

HowCountyofSanDiegoEasilyandSecurelyImplementedE-SignaturesandisSaving$230,000(andcounting) peryear

.

.

©2016.AllRightsReserved#esignatureforgov

Agenda

Introduction– TheBasicsofE-Signature

TheVision,Problem&Solution

Demo

©2014.AllRightsReserved#esignatureforgov

PollQuestion#1

Haveyoueversignedadocumentelectronically?

©2014.AllRightsReserved#esignatureforgov

TheHistoryofE-Signatures

• UETA – UniformElectronicTransactionAct– isoneofseveralUnitedStatesUniformActsproposedbytheNationalConferenceofCommissionersonUniformStateLaws(NCCUSL).47states,theDistrictofColumbia,PuertoRico,andtheU.S.VirginIslandshaveadoptedtheUETA.Itspurposeistoharmonizestatelawsconcerningretentionofpaperrecordsandthevalidityofelectronicsignatures.

• ESIGNAct– allowselectronicsignaturestohavethesamelegalityasatraditionalinksignature.Infact,PresidentClintonusedadigitalsignaturetosigntheact– 15yearsago.

©2014.AllRightsReserved#esignatureforgov

TheBasics

Everytransactionneeds:

• AnAuditTrail• IdentityAuthentication• Tamper-Proof/Tamper-EvidentSeal

©2014.AllRightsReserved#esignatureforgov

AuditTrailWho?What?When?Where?• Transactioncreation• Emailsandnotifications

senttoanysigner• Signersconsenttousee-

signatures• Userauthentication• Documentsviewedby

eachsigner• Signaturecreation(by

eachsigner)

• Transactioncompletion

• Cancellations andoptouts

• Changedpartyinformation

©2014.AllRightsReserved#esignatureforgov

AuthenticationIsthesignerwhotheysaytheyare?

Email SharedQ&A

SSO/PassThru SMSText KYC

(SSN/DOB) KBA

• Email– Provesasignerhasaccesstoaspecificemailaddress

• Emailw/CustomQuestions– Provesasignerhasaccesstoaspecificemailaddressandalsoknowscustom signer-specific information

• Whatisyouraccountnumber?(a.123456)• PleaseenteryourTransactionID:(1234)

• SMSTextMessage– Sendsaone-time passwordtoasigner’smobiledevicethatasignermustenter tocompletestepsduringa

transaction.• KnowYourCustomer(KYC)

– Performs anidentitychecktoensurethesigner’sfirst/lastnamematchtheSSNandDOBforthatparty.– Signersmustconfirm their SSNandDOBafterthetransaction isapprovedandsent.

• KnowledgeBasedAuthentication(KBA)– ByusingtheSSN/DOB,asignermustanswerasetofrandommultiple choicequestions basedon30yearsof

public data.– Thehighestformofremoteauthentication available.

©2014.AllRightsReserved#esignatureforgov

TamperEvidence

• SIGNiXusesdigitalcertificatesforeverysignature.

• Allofyoursigneddocumentsaretamperevident.

• Ifunlawfulchangesweresomehowmade,thedocumentcanproveit.

©2014.AllRightsReserved#esignatureforgov

E-SignatureSecurityIndependentE-SignaturesVS.DependentE-Signatures

• Youshouldonlyusee-signaturesthatpermanentlyembedthelegalevidenceintothedocumentandaudittrail-makingthemindependentofthevendor.

• Theintegrityofthedocumentandeachindividualsignatureshouldbeverifiedwithouteverleavingthesigneddocument.

• Withdependente-signatures,verifyingthelegalityofane-signaturerequiresalinktothee-signaturevendor’swebsiteorserver.

.

.

©2016.AllRightsReserved#esignatureforgov

Introduction– TheBasicsofE-Signature

TheVision,Problem&Solution

Demo

Agenda

.

.

©2016.AllRightsReserved

PollQuestion#2Wouldyouconsiderimplementingane-signatureprogramtoautomateyourpaper-basedprocesses?

.

.

©2016.AllRightsReserved

TheVision• Accesstoproductsandservices• Anytime• Anywhere• Anyhow

.

.

©2016.AllRightsReserved

TheEnvironment

Assessor Recorder CountyClerk

forms forms forms

services services services

.

.

©2016.AllRightsReserved

TheProblem• Paperforms• Manualprocesses• Accessibilityandsubmission• Turnaroundtime

.

.

©2016.AllRightsReserved

TheSolutionVision

– MyApps– MyReports– MyWhatever

ARCCPortal

MyARCCExternal

MyARCCInternal

.

.

©2016.AllRightsReserved

TheSolutionStrategy• Buildaninfrastructurefoundation- SharePoint• Integrateanimagerepository– ApplicationXtender• Integrateadatarepository– MSSSRS• Identifycandidateformstodigitize• Identifymanualprocessestoautomate• Provideanintegrationpoint

.

.

©2016.AllRightsReserved

TheSolutions• Forms:– ChangeofAddress- Residential– ChangeofAddress- Business– HomeOwnersExemption– FBN– Parent/ChildForms– AppealsandApplicationprocesses

.

.

©2016.AllRightsReserved

ChangeofAddress• Challenges– Businessprocess– Onlineform/e-signatureintegration– Backendprocessautomation

.

.

©2016.AllRightsReserved

Adoption• StrongExecutiveandstakeholderssupport• Noadvertising– providedbothoptionsinitially

20%

35%

48%

61%73%

0%10%20%30%40%50%60%70%80%

FirstMonth

SecondMonth

ThirdMonth

FourthMonth

Settle

.

.

©2016.AllRightsReserved#esignatureforgov

Introduction– TheBasicsofE-Signature

TheVision,Problem&Solution

Demo

Agenda

.

.

©2016.AllRightsReserved

Demo

.

.

©2016.AllRightsReserved

Demo

.

.

©2016.AllRightsReserved

Demo

.

.

©2016.AllRightsReserved

Demo

.

.

©2016.AllRightsReserved

Demo

.

.

©2016.AllRightsReserved

.

.

©2016.AllRightsReserved

.

.

©2016.AllRightsReserved

.

.

©2016.AllRightsReserved

DigGovt AchievementAward

.

.

©2016.AllRightsReserved

Q&A• Questions?

.

.

©2016.AllRightsReserved

RolfBishopChiefInformationOfficer

Assessor/Recorder/CountyClerkOfficeofErnestJ.Dronenburg,Jr.

CountyofSanDiego1600PacificHwy,Suite110

SanDiego,CA92101Rolf.Bishop@sdcounty.ca.gov

(619)685-2406(Office)(858)382-5249(Mobile)

PaigeAdamsBusinessDevelopmentExecutive

SIGNiX1110MarketStret

Chattanooga,TN37402padams@signix.com(423)362-8212(Office)(423)320-4425(Mobile)

Follow usonTwitter@signixsolutions

ContactUs: