MASTER OF BUSINESS ADMINISTRATION(Human Resource Management)

Sikkim Manipal UniversityIICE, Udaipur

Submitted by:

Mrs. Moly JosephRoll No: 520929620

Project Report Stress Management -A Study on

Airport Authority of India Employees at Udaipur Airport

Airports Authority Of India – Profile

The Airports Authority of India (AAI) was constituted by an Act of Parliament and came into being on 1st April 1995 by merging erstwhile National Airports Authority and International Airports Authority of India. The merger brought into existence a single organization entrusted with the responsibility of creating, upgrading, maintaining and managing the civil aviation infrastructure both on the ground and air space in the country.

Airports Authority of India (AAI) manages a total of 125 Airports, which include 11 International Airports, 08 Customs Airports, 81 Domestic Airports and 25 Civil Enclaves at Defence Airfields. AAI also provides Air Traffic Management Services (ATMS) over entire Indian Air Space and adjoining oceanic areas with ground installations at all Airports and 25 other locations to ensure safety of Aircraft operations.

AAI at Udaipur Airport

The AAI employs 120 employees in the various departments at Udaipur Airport under the Airport

Director.

The departments are:

•Air Traffic Control (ATC), •Aerodrome Rescue & Fire Fighting Services,

•Communication & Navigation Services, •Engineering (Civil & Electrical)

•Personnel & Administration, •Finance & Accounts,

•Terminal Management, and •Equipment.

Functions of AAI Design, development, operation and maintenance of international and domestic airports and civil enclaves.

•Control and management of the Indian airspace extending beyond the territorial limits of the country, as accepted by ICAO.

•Construction, modification and anagement of passenger terminals.

• Development and management of cargo terminals at international and domestic airports.

•Provision of passenger facilities and information system at the passenger terminals at airports.

• Expansion and strengthening of operation area, viz. Runways, Aprons, Taxiway etc.

•Provision of visual aids.

•Provision of Communication and Navigation aids, viz. ILS, DVOR, DME, Radar etc.

OBJECTIVE AND RESEARCH METHODOLOGY

COLLECTION OF DATA

Primary Data Primary data was collected through personal interview of AAI employees & P&A departments

Secondary Data The source of secondary data was mainly Journals, Press releases, Magazines,Books, and ,Internet

Need of the Study

The present study is an attempt to understand the levels of stress and the cumulative effect of stress on employees with special reference to the Airports Authority of India. The AAI being a public sector undertaking has a responsibility to the nation and is answerable to the Government of India. Large investments have been made at the airport to give the better facilities to the travelling public and the efficient and safe functioning of the airport depends on the efficient performance of the employees of the AAI. The AAI provides many incentives and facilities to its employees for efficient performance and it will help the organization to identify any cause/s that negatively impacts upon the performance of its employees so that such causes can be appropriately addressed.

Objectives Of The Research

To find out the levels of stress among the employees of Airports Authority of India at all levels in various departments and in different age groups.

Stress Levels of Employees

Clearly 46.66 % of employees feel high stress at work & 6.66 % feels lowest stress at work.

Lowest Low Moderate High Highest0

5

10

15

20

25

30

35

40

45

50

6.66

16.6620

46.66

10

Stress Level of Employees

%ag

e o

f re

spo

nd

ent

Primary Causes of Stress

43.33 % employees feel that the primary cause of stress is the feeling of being underpaid & 6.66 % Employees feel more working hours is that cause of stress.

Underpaid More working Hours

Work Environment Job Security, Pension

Organizational Policies

0

5

10

15

20

25

30

35

40

45

50

43.33

6.66

16.66

23.33

10

%ag

e o

f R

esp

on

den

t

Monthly Salary of Employees

50 % of employees draw a per month salary between 10 – 15 K & 10% draw more than 20K.

8 – 10 K 10 – 15 K 15 – 20 K More Than 20 K

0

10

20

30

40

50

60

23.33

50

16.66

10

Per Month Salary

Pe

rce

nta

ge

Not enough attention is paid to preparing persons for their roles.

53.33 % -generally not for above question & 6.66% -True

Not at all Generally not Partially TRUE Very True

0

10

20

30

40

50

60

26.66

53.33

13.33

6.66

0

Opinion

%a

ge

of

res

po

nd

en

t

Too Many People Expect Too Much from Me

56.6 % of employees feel that too many people expect too much from them & 3.33 % feels not at all or generally not.

Not at all Generally not Partially TRUE Very True0

10

20

30

40

50

60

3.33 3.33

30

56.6

6.66

Opinion

%a

ge

of

res

po

nd

en

t

Overwhelmed with Work in Present Role

50% -partially feel overwhelmed with work in their present role 3.33 % -not at all.

Not at all Generally not Partially TRUE Very True0

10

20

30

40

50

60

3.33

10

36.66

50

0

Opinion

%ag

e o

f R

esp

on

den

t

Overall Satisfaction New Employee Orientation, Advancement

Opportunity,T&D Opportunity & The Organization in General

Satisfactory-63.33 % of employees Excellent-3.33 of employees

Overall Job satisfaction in-Working hours, Co-workers’ Morale. Communication within

department ,Cooperation with other department

26.66 % s- satisfactory & 3.33 % -excellent & 3.33 -Poor.

Excellent V.Goood Satisfactory Poor V.Poor

0

5

10

15

20

25

30

3.33

6.66

26.66

3.33

0

Opinion

%a

ge

of

Re

sp

on

de

nt

Looking for a new job or different employer

76.66 % employees are not looking for new job & 23.33 % is looking

for new jobs.

23.33; 23%

76.66; 77%

%age of respondent

Yes

No

What employees think is the Best Motivating Factor

63.33 % -Appreciation ,6.66% less working hours.

Money Appreciation Less working Hours Others

0

10

20

30

40

50

60

70

30

63.33

6.66 6.66

Opinion%

ag

e o

f re

sp

on

de

nt

Most preferred technique for stress busting

60 % -Music 3.33 % -Other methods

Techniques

30

60

6.663.33

0

10

20

30

40

50

60

70

Meditation Music Yoga Others

%ag

e of

Res

pond

ent

Stress Management Measures employed by Airports Authority

of India

• Time Management• Compensatory offs for overtime.• Community Centre for recreation• Leave Travel Concession.• Feed-back mechanism

ConclusionsThe main problem areas & reasons for stress

Long Working HoursDue to the urgency of work and shortage of trained manpower employees are required to work extra hours to meet the specific targets .

Operational staff working in shifts is most affected as they have to some times report as early as 5 am and sometimes stay up to midnight to attend to flights.

Target Pressure:Operational staff they have tough target pressure to ensure that all services are facilitated safely and expeditiously .Any inadvertent lapse could lead to monetary loss as well as affect career progression .

Multitasking:Officials are assigned multiple like the ATCO who is also responsible RNFC billing and issue of security passes and Airside Driving Permits. This is a cause for stress.

Suggestions

If the employees are stressed there would be less productivity. Schemes may be devised to recognize and reward the talents of employees so that the employees are motivated and work to their full efficiency.

Employees should also be given other benefits such as loans for higher studies .

The organization should involve employees also in important decisions taken by the company .

Eustress is a positive &

desirable form of stress. It can

be defined as stress that is

healthy or gives one a feeling

of fulfillment.

Thank You