Upload
jeferson-machado
View
420
Download
0
Embed Size (px)
Citation preview
About me
Agile coach at ilegra
more than 10 years working with IT, in companies with culture 1.0, 2.0 and 3.0
Passionate about to travel around the world
Jéferson Machado
Why 3.0 ?
management 1.0 - hierarchies, command-and-control model and power in the hands of a few in a structure of top-down decisions
management 2.0 - improved management with plugins to solve specific problems of management 1.0. Eg balanced scorecards, six sigma, TQM and other
management 3.0 - complexity, organizations such as networks, emergence of systemic interactions, focus on PEOPLE.
The manager's role in an organization
Manager must be like a gardener, Gardener need to planting, caring, make adjustments to the plant to grow properly.
Do I need a manager ?
People, believe or not ?
McGregor’s Theory X & Y
< >THEORYX
THEORYY
Lack IntegrityAvoid Responsibility
Work as little as possiblePrefer direction
Have IntegrityWork towards objectives
Wants to achieveWill make decisions
Scientific Management & Taylor
1910People are not smart enough to know the best way to do it! They are lazy!
Workers will do as little as possible.
Workers do not care about quality.
Experts tell workers exactly what to do! Do the best and cheapest way! Pay extra if they do it the best way right!
Experts (management/ supervisors) break the work in small parts so the workers can do it.
W. Edwards Deming
1940The Humanist“All anyone asks for is a chance to work with pride”
People are good. People care!
Respect people.
People are about trust, pride and applause not numbers.
Continuous improvements in work process: PDCA
Intrinsic motivation.
Defining values and purpose
➔ Focus on keeping the work in progress does not mean keeping the workers busy
➔ Teams are different of a bunch of people
➔ Work and personal life need to be balanced
➔ Embrace change
➔ Don't be satisfied with the Status quo
➔ ALWAYS ask, don't do things without knowing what you're doing
Developing skills
Shu-Ha-Ri
Shu, the student copies techniques without adapting them.
Ha, the student reflects on what has been learned and breaks free from traditions.
Ri, the student is now a practitioner extending the art.
How to grow a structure in a sustainable way ?
GENERALIZING SPECIALISTS
INFORMALLEADERSHIP
WIDENINGJOB TITLES
How to grow a structure in a sustainable way ?
"A panarchy is a system of overlapping networks of collaboration and authority."
Jurgen Appelo"Panarchy is governance as a complex adaptive system of anarchical networks that relies on diversity and resists hierarchy in order to function and adapt"
Paul Hartzog
Pensamento sistêmico
- Root cause analysis- 5 whys
- Approach- Choose a condition- Develop behaviours patterns - Evolve and simulate the structures- Identify areas for improvements- Develop an alternative structure- Simulate the alternative structure- Develop an approach adoption
1. considerer the system2. consider the individuals3. consider the interactions4. consider the environment
PLAN
DO
CHECK
ACT