Upload
add-value-consulting-inc
View
217
Download
0
Tags:
Embed Size (px)
Citation preview
Case Study of Diagnostic Laboratory
Title: Improved Reliability by 5S, Flow, Standardization
Presented
on 2nd Feb 2015
@ 3rd Annual Lean Conference,
AMA, Ahmedabad
Established in 1988 to give accurate Pathology reports
to the people of Ahmedabad .
Pioneered Pathology automation in Ahmedabad by regularly upgrading
technology & Quality control standards.
About
SCIENTIFIC
Accredited NABL - 15189 96 / ISO standards since 2004
WE ARE AWARDED
Pathology Laboratory (Computerized Bar-coding Method)
Cardiac Services (ECG, TMT, 2D-ECHO)
Radiology Services (X-Ray, Sonography, Mammography, Bone Densitometry)
Consulting Services (Eye Check-ups, Gynec Check-ups, General Check-ups)
Corporate Health Check-ups
Insurance Health Check-ups
We offer : 10% Discount to Regular Patients. 20% Discount to Senior Citizens (Corporate Social Responsibility) 40% Discount to Cancer/Renal Failure Patients (Corporate Social Responsibility) We Do Not Offer : Commission to the Doctors. Our Achievement : Nearly 10, 000 clients take an advantage of our highly discounted offer in preventive health check-up every years.
Our Services
Our Presence
Our Collection Centers Satellite, Vastrapur, Maninagar, Civil, Sabarmati, Surendranagar Our Laboratories Baroda, Surat, Palanpur We get the samples for specialize test from all over the Gujarat & Western part of the Country.
Reliable and Accurate Reports
Through World Class Processes and
Technology
Pre-analytical Processes
Bi Directional Interface and Error Free
System
Our Competitive Advantage
Pneumatic System
System made by Germany and
1st installation in India.
Sample transport between two
building across the road.
(Helps eliminate Muda of
Waiting)
PNEUMATIC TUBE
Advia Centaur
Made In : Germany
Install : 1st in India
Speed : 240 / test phr
We are the lab that does 20,000 thyroid test in a month.
Olympus : AU 480
Made In : Japan
Install : 1st in Gujarat
Speed : 480 / test phr
LH 750
Made In : USA
Install : 1st in Gujarat
Speed : 250 / test phr
Immulite - 1000
Made In : Japan
Install : 1st in Gujarat
Variant
Made In : Japan
Install : 1st in Gujarat
Flow Cytometer
Made In : USA
Install : 1st in Gujarat
D-10
Made In : USA
Install : 1st in Gujarat
Speed : 20 / test phr
Access - 2
Made In : USA
Install : 1st in Gujarat
- To give faster reports with higher accuracy
- To reduce the cost
- To reduce TAT (Turn Around Time)
Why we thought of LEAN ?
Lean Journey
- We attended Lean Program at AMA in
April – 2014.
- Started with ADD VALUE June – 2014.
- Training given to all staff members
- Flow design concept prepared July – 2014.
- Phase 1 completed in December – 2014.
Activities Carried Out
- Seiri initiated
(Approx.1 ton waste paper removed from work area)
- Seiton done partially
- Layout Changed
- Developed Multi Skill Staff
- Defined Job roles and work standards
Ground Floor - Before
Ground Floor - After
Technical Area-Before
Technical Area - After
Improved Reliability by 5S,
Flow and Standardization
As a result
Samples / Staff Ratio
Samples \ Staff : 1000 \ 15 = 65 Samples per person
HAS CHANGED TO
Samples \ Staff : 1000 \ 10 = 100 Samples person
TAT is decreased by 15%
Before : Registration Counter & Bar-Code Counter were different
After : Registration Counter & Barcode Counter has merged
CLIENT MOVEMENT IS REDUCED DRASTICALLY.
WHAT WE COULD ACHIEVE AT SCIENTIFIC
Management Commitment
Clearly Defined Goals
Proper Training and Delegation of Power
Customer Focus Strategy (Reliable Reports Quickly)
Thank You