LAUNDRY

UNIT 4

4.2.1 Manage guest laundry service

The major responsibilities of the housekeeping department. Guest laundry must be :

Picked up on timeLaunderedDelivered back to the guest on time

Usually guest’s clothes collected in the morning are given back the same evening.

Every guestroom is provided with laundry bags and laundry lists.

The guest is expected to place the soiled clothes in the laundry bag.

Fill out the laundry form with the necessary details. Place a call the housekeeping department to get the

laundry collected Valets should approach the room for guest laundry. The clothes are washed, dry-cleaned, or ironed according

to the guest’s request. Items found in the pockets are delivered back to the guest

along with the laundry The bills are sent to the front office, where they are added

to the master bill.

a. Laundry List

guest

Valet/GRA

Marking/tagging

Laundry list

Examining and sorting tailor

pressingDry-cleaning

Wet cleaning

Sorting according to room numbers

Pressing

Valet/GRA

Guest

Bill sent to Front Office

b. Systems of Labeling Basic Symbols

1) Washing Symbols

2) Bleaching Symbols

3) Drying symbols

4) Ironing Symbols

5) Dry Cleaning Symbols

  Visual observations on results should be taken in the clean linen storage area. Any general discolorations or variations in whiteness will be readily apparent and should be noted. Should consider lighting and shadow effect when making evaluation check.

Rating are based on appearance, odour (fresh, musty, greasy, none), feel(towels, diapers soft, sheets smooth. Greasy can mean too much soft), stain removal (check reject pile), Wrinkling (do not judge wrinkling on the top 2 or 3 sheets - they will always have some wrinkles).

4.2.2 Monitor quality and cleanliness of guest laundry

In table linens can often be more unsightly than stains.

Table settings may make small stains almost unnoticeable, but wrinkles will be very obvious.

3 factors wrinkling problem is: temperaturePressuretime

Wrinkling

a) Linen being extracted too hotb) Too hot linen sitting in a hot dryer wheel-

inadequate cool down timec) Hot linen sitting in linen cart, either waiting

to be dried or to be foldedd) Overloading the dryere) Under dryingf) Improper folding proceduresg) Inadequate shelf time and storageh) Quality of linens

Common causes :

1) Do remove linen from laundry machine immediately after wash cycle

2) Do place linen in dryer immediately after removing from laundry machine

3) Do load dryer to 1/3 dry weight capacity of the dryer

4) Do dry at 1800F5) Do completely dry the linen6) Do allow a 3-4 minutes cool down at the end of

the ‘hot’ drying cycle of the dryer7) Do remove the linen from dryer immediatly after

‘cool down’ drying cycle

Proper handling to minimize wrinkling in Non-iron linen

8) Do fold linen minimum of 12 inches high, for minimum of 12 hours

9) Do stack linen minimum of 12 inches high, for minimum of 12 hours.

10) Don't allow linen to sit in laundry machine or carts waiting to be dried or folded.

11) Don't overload the dryer. 12) Don't extract linen over 120 0F

temperature